Khaled Abdel Aziz Mohamed Abdalla
P.O. Box52053; Dubai, UAE
E-Mail: khaled2641983@yahoo.com
Khaled.abdalla@fgb.ae
Mobile: 050-2764717
Education:
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Bachelor of Commerce: Suez Canal University, Suez, Egypt
Major: Accounting
Technical Skills:
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Excellent in command of office work and all applications of Microsoft
Operating systems Activities\ Maintenance \ Many Applications
Operation System
:
Dos, Windows XP, Windows NT
Office Automation
Database
: MS Office(Excel, Power Point, Word)
: MS access
Key Sales Management Skills:
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Key Account Management
Strategic and Tactical Planning
Customer-Focused Need Analysis
Client Relation Management
Working Closely with key decision makers
Skills and Area of Expertise:
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Be able to identify and pursue new business opportunities
Highly skilled in planning, organizing with quality oriented and with positive
attitude towards work.
Well experienced in customer service as well as in handling office routine,
Marketing & Sales, and bank transactions.
Disciplined and highly motivated in every task assigned with oral and written
communication skills.
Work Experiences:
1) Organization- First Gulf Bank from 05th March 2007 till Date
Position: TEAM LEADER, credit card department
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Completed the course on Advanced Supervisory Skills by Meirc
Completed the course & training on Retail Learning & Development – Retail
Banking.
Completed the course on General Banking.
Completed a course on fraud management.
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Completed a course on sales certification program.
Completed a course on communication skills.
The team achieved 110% of the budget target. .
Have liaison with other departments such as, central operations and retail credit for
maintaining a small TAT for the sourced credit card application and personal loan.
Successfully, achieved the cards target every month.
Being aware of UAE companies - market feedback.
Well experienced for processing credit cards and loans applications
Monitor the team for approvals and the card limit.
Highest approvals rate in the bank.
Always motivate my team and it helps me increase my productivity.
2) Saleh Bin Lahej Group from 21/09/2005 to 30/09/2006
Position: customer service manager – Dubai, U.A.E
Job responsibilities
 Dealing with customers.
 Responsible for customer queries, complaints and follow up accordingly.
 To Identity and visit key clients, to promote and develop the sales support to
Customers.
 Implementing schemes to generate more sales and achieve monthly sales
target.
Personal profile:
Full Name
Date of Birth
Nationality
License
Languages
Marital status
: Khaled Abdel Aziz Mohamed Abdalla
: 26 April 1983
: Egyptian
: Holding a valid U.A.E. driving license
: Arabic, English
: married
REFERENCECES AVAILABLE UPON REQUEST