Effective Communication Abdalla Ibrahim Certified Surveyor Accreditation Specialist Email: abdallaibrahim@hotmail.com 2014 What Is In It for Me?? Take it to your Home Take it to your Work OR Use it with Me in the Healthcare Service Effective Communication is an essential skill for you to be nominated for a management Position Communication Definition Communication is getting information from one person to another. Communication Definition The ART & PROCESS of creating & sharing ideas & information. Communication Skills The TOOLS that we use to remove the Barriers to Effective Communication Communication Skills The TOOLS that we use to remove the Barriers to Effective Communication Communication Barriers Communication Process There are several stages to effective and Successful Communication Communication Process The Source What you want to communicate? Why you are communicating? What result is expected? The message The information. If you can not summarize the message, you are not ready for communication. Encoding Transferring the information into a FORMATE that can be shared and understood by the other party. Encoding Hit the Barriers. Send the Complete Information Know your audience Language and background The Channel The method of communication: •Face-to-Face •Telephone •Email •Text message •Fax • etc … Decoding Listen actively Ask clarifying questions Read and comprehend If failed: • Resend in other way • Help to understand by more clarification Receiver: Individual perception, Experience, expectation & opinion. Address audience concern and benefits Feedback Help to assess the communication What worked well and what did not Find opportunity to be efficient the next time. Face-to-face: body language or question By writing: work done Context Environment of conversation Culture of organization Relation between sender and receivers Discussion Time Tell US on one single common barrier in your communication “Keep your relation with effective communication” Thanks for listening Abdalla Ibrahim
