CURRICULUM VITAE
WALID ALKHOURY
PERSONAL INFORMATION
Full Name:
Nationality:
Date of Birth:
Telephone:
Email:
Walid Chahine Alkhoury
Lebanese
March 25, 1972
Mobile: +965 50507172, +965 50979769, +961 3 829797
walidalkhoury@gmail.com
EDUCATION
PPL Private Pilot License
Horizon International Flight Academy, Al Ain, UAE
2004
B.A. in Business Administration
Lebanese American University (LAU) - Beirut
1997
Languages: Arabic (mother tongue), English (fluent), French (fluent), Russian (fluent)
CORE COMPETENCE
Supply Chain & Operations [SC&O], Warehousing & Inventory Management (WMS),
Distribution Management (MRP/DRP), Administration, Retail Management, Vendor
Management, Customer Service Management, Brand Management.
PROFESSIONAL EXPERIENCE
Al Maousherji Group
Business Consultant
June 2012 – Present
Kuwait
Leading group in Kuwait with diversified activities in Trading, F&B, Construction, Oil Industry,
Automotive and Retail. Operating the franchise of 74 MC Donald’s restaurant and agent of
Pigani cars in Kuwait.
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Managing the agreement of Herver Leger, Stephan Rolland and MCM fashion franchise
agreement.
● Establishing retail company under the group to handle the operation of the designated brand
boutiques / point of sales in Kuwait.
● Finalizing two boutiques in prime locations at Avenue Mall-Prestige and Hamra Mall Kuwait.
Golden Royal Eagle - Offshore
Sales & Marketing Manager
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June 2011-May 2012
Beirut- Lebanon
Lead & drive the Sales, Marketing & Distribution activity within the assigned territory.
Increase sales volumes from existing distributors/customers in the region.
Planning product ranges and preparing sales and stock plans in conjunction with the sales team.
Pricing Calculations and Analysis for new and existing products/categories.
Responsible for new Business Development from unexplored segments.
WALID ALKHOURY
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Generating new sales leads by way of partnering with new distributions for product categories
not represented by existing distributor/customer.
Identifying opportunities within the assigned territory for further business development scope
Communicating with existing distributors for category and coverage expansion.
Forecasting profits and sales, and optimizing the sales volume and profitability of designated
product areas.
Following up with the international sales team by constantly visiting the assigned markets.
Recommending suitable marketing tool for each product and follow its profitability.
Bin Hendi Group
Retail Operations Manager
Feb. 2008 – May 2011
Dubai, UAE.
Large format multi brand regional retailer deals in Luxury Fashion, Watches, Jewelry, Lifestyle,
Food & Fine Dine Restaurants, Home Furnishing, etc. Having over 100 retail stores regionally
spanning the Middle East.
 Project management:
● Negotiation with newly sourced suppliers in regards to exclusive distribution contract for the
ME, trade terms agreement, marketing & training support provided.
● Merchandising: oversee store coordination, ensuring the thematic windows are in line with the
merchandising guidelines.
● Stock control management: Implement new processes to increase stock rotation and reduce
stock ageing, controlling at all time the stock level through accurate daily reports.
● Warehouse management: Optimization of the warehouse space, re organization of the delivery
process for a higher efficiency and in order to reduce expenditure.
● Logistics: oversee shipment frequency/transportation mode with a cost saving approach.
● Marketing: A&P budget approval, managing marketing campaigns, formation of the PR plan.
● Develop a qualified and well-trained staff, ensuring proper execution of all store functions and
company programs, ensuring the highest level of customer service and satisfaction,
maintaining company standards throughout the stores, protecting all company assets. Regular
visits to the stores followed by an overall report highlighting the specific areas to be improved
and the strength points, actions are taken accordingly.
● Look for prior locations in shopping malls, overseeing new store design concept and
construction with contractors, sub contractors, and our architecture & design agency.
● Negotiation with the management of selected malls to find the right location at the best lease
rate.
● Hire contractor and interior designer for the construction and fit out of our store.
● Contractors' follow up: Ensure that the deadlines are respected as per the pre opening retro
planning.
● Liaise with Dubai Municipality and the local authorities to get our brands registered to enable
us to import.
 Finance & Administration:
● Achieve all key financial objectives
● Preparing yearly budget, oversee P&L and balance sheet.
● Provide leadership and vision to the organization by assisting the CEO and Owner.
WALID ALKHOURY
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Oversee the preparation of the annual report summarizing progress on short and long range
plans.
● Research, analysis, documents and proposals as needed to assist the organization in
determining and meeting its long and short-term goals.
 HR management:
● Recruitment new appraisal set up, new benefit and compensation schemes implementation
● Follow up on the team’s performance.
● Employee development and team training on 52 week customer service, daily performance
race implementation and coaching the staff on site.
● Performance management and improvement systems.
● Purchasing and negotiating with the suppliers, budget, margins and stock control management
and A&P marketing budget management.
Etihad Airways
Duty Free Manager
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Starting from initial point, implementation of the new airport duty free shop and the new inflight duty free program of Etihad Airways with 70 Mio AED of launching budget.
Open of replenishment bonded stores in UK Heathrow airport and in Osaka airport Japan.
Develop a qualified and well-trained staff, cabin crew and ground sales members, ensuring
proper execution of all functions and company programs, ensuring the highest level of
customer’s service and satisfaction, maintaining company standards, protecting all company
assets.
Manage the sales budget: maximize the sales, profit and KPI's.
Control the stock: having as well a overseas stock, implementing a stock model for each shop,
store and aircraft, implementation of the "Demand Planner" new purchasing process,
Reducing the stock level by 30%.
Purchasing and listing new executive brands for Etihad Airways and Abu Dhabi Duty Free
Shop.
Chalhoub Group
Area Sales Manager
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Dec2003 - Jan 2008
Abu Dhabi, UAE
Nov 1998 - Nov 2003
Dubai, UAE
Managed all commercial aspects of a territory comprising UAE, KSA, Kuwait, Oman,
Bahrain, Qatar and Levant.
Ensuring the highest standard is implemented in each POS in Local market or travel retail
market with regard to the product presentation, staff greeting, and merchandising.
P&L and sales budget management, maximizing the stores sales, KPIs and profit, meeting all
goals i.e. sales, expenses, shrinkage.
Successful implementation of the ‘Monthly performance Race’ to achieve the sales budget
and KPIs on all clients shops level.
Brand negotiations & allocations in each store, in accordance with global brands concept.
Co working with the supply chain to have the right products on time in the stores.
REFERENCES & WRITING SAMPLES AVAILABLE UPON REQUEST