Ms. NANETTE P. BACUGAN
Mobile Number :
E-mail address :
Address
:
Summary of
Qualifications
0527079677
nanettebacugan@yahoo.com
Deira, Dubai, U.A.E.
•
Strong background in delivering and promoting high quality
proactive customer care practice to clients and colleagues
•
Maintain exemplary customer care behavior, including
attention to detail and an emphasis on follow-up and solution
•
Good analytic and planning skills and able to do multi-tasking
in a constantly busy work environment and manage workload
efficiently
Work
Experience
ADMINISTRATIVE EXECUTIVE
Raine & Horne
1504 Oberoi Tower, Business Bay Dubai UAE
June 1,2015 to present
•Acts as an Executive Assistant to the Vice President, adhering to his administrative jobs including
but not limited to Property listings
•Acts as Sales & Leasing administrator, both for Commercial and Residential
•Inputs rental and sales listings through Propspace, drafts MOUs, Tenancy Contracts, Agent to
Agent agreement
•Responsible for monitoring properties in the portals such as Dubizzle Refresh and Property
Finder features.
•Submits monthly statistics analysis and reports
Promoted as SALES & LEASING ADMINISTRATOR cum EXECUTIVE ASSISTANT
Edwards & Towers
1903 Marina Plaza Dubai UAE
Nov. 2014 to May 31,2015
•Acts as an Executive Assistant to the Director, adhering to his administrative jobs including but
not limited to Valuation report
•Acts as Sales & Leasing administrator, working closely with the Commercial Team
•Inputs rental and sales listings, drafts MOUs, Tenancy Contracts, Agent to Agent agreement
•Ensures timely and accurate information is uploaded in the system and to portals i.e.
Property Finder and Dubizzle
•Reviews website and portals, ensures that all properties are updated.
Curriculum Vitae of Nanette P. Bacugan
1
RECEPTIOINIST, Edwards & Towers
Nov. 2013 – Nov.2014
•Acts as a frontliner to walk-in clients, provides meet and greet functions.
•Answers incoming calls. Ensures the smooth and efficient running of the switchboard.
•Assists clients with general enquiries and referring clients to the appropriate department or
agents.
MARKETING ASSISTANT, Oasis Centre (Landmark Group)
Sheikh Zayed Rd Dubai UAE
March 2010 – June 2013
•Assist with organization and implementation of all mall-wide promotions and events, including
but not limited to conceptualization, supplier find, product find, negotiating with tenants,
sponsorship, prizes and on-site management of the events set-up and clear down
•Work with the Marketing Manager to agree content and check accuracy of the Mall’s newsletter,
before printing and publication
•Oversees printing of all collaterals for the events, negotiating best price and quality, acquire
quotations to be signed by the Marketing Manager and seek approval of Finance.
CUSTOMER SERVICE EXECUTIVE, Oasis Centre (Landmark Group)
March 2009 – February 2010
•Deals directly with customers either by telephone, electronically or face to face
•Handles and resolves customer complaints
•Communicates and coordinate with internal departments for on-going promotions
______________________________________________________________
CALL CENTER AGENT, Commercial Bank International, CBI
Dubai, UAE
Feb 2007 – Aug 2008
•Handles client’s inquiries, complaints in a professional, accurate, and efficient manner.
•Maintain exemplary customer care behavior, including attention to detail and an emphasis on
follow-up
•Deals competently with customer’s complaints and take all possible actions to resolve the issue
to their fullest satisfaction with minimal intervention of team leaders.
•Responsible for an equal share of customer support as determined by the number of people in
the queue and reported in monthly statistics
CUSTOMER CARE OFFICER cum VALIDATON OFFICER, Smart
Communication Inc., Philippines
April 2003 -December 2006
•Caters to subscriber queries, complaints and after sales concerns.
•Consolidates data for month-end reports.
•Acts as an Officer in Charge in the absence of the Manager.
•Validates applications for an account/line.
Curriculum Vitae of Nanette P. Bacugan
2
Computer Skills

MS Word

MS Excel

MS Power point

Microsoft WindowsXP
Educational
Background
1993 - 1998 Bachelor of Arts in Mass Communication
Colegio de Dagupan, Philippines
Character
References
Mohamad Al Khouli
Managing Partner, Maamoun Alkhouli & Associates, Dubai UAE
+971 50 453 8887
Karim Ghanayem
Senior Sales Executive, Lighting Solution, Dubai UAE
+971 50 928 8817
Curriculum Vitae of Nanette P. Bacugan
3