Human Resources & Staff Development
21 Lynnwood Avenue
Simcoe, Ontario N3Y 2V7
Phone: (519) 428-9711
Fax:
(519) 426-9876
e-mail: jobs@norfolkcounty.ca
JOB POSTING
POSITION:
Customer Service
Representative (2)
DEPARTMENT: Employee & Business
Services
DIVISION:
Corporate Support Services
LOCATION:
Various Administration
Buildings
REPORTS TO:
Manager,
Corporate Support Services
EMPLOYEE GROUP: NON-UNION
POSTING # NU 15.13
STATUS: Casual (no scheduled hours)
POSTING PERIOD: April 29, 2013 –
May 10, 2013
NOTE:
SALARY $18.00 per hour
Interested applicants MUST submit their
resume in confidence to the Human
Resources / Staff Dev. Department by
4:30 pm. on the last day of the posting.
ONLY THOSE TO BE INTERVIEWED
WILL BE CONTACTED.
THANK YOU FOR YOUR INTEREST IN
THIS POSITION.
Incumbents to this position must provide the Employer with a current Criminal Reference Check.
POSITION DESCRIPTION:
To provide high quality, friendly, convenient, accessible and efficient service by delivering a wide range of
information and transactional services. The incumbent(s) will be required to perform a variety of
switchboard, reception, administration and customer-focused activities at various administration buildings
as required.
KNOWLEDGE & SKILLS:
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Secondary school diploma plus one year additional related program (accounting, business, office
administration or equivalent)
Plus a minimum of 2 years current related customer service experience with knowledge of point of
sale and switchboard operations an asset
Experience with municipal government and a broad understanding of the services offered by all levels
of government
OR equivalent to the above
MUST HAVE:
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Demonstrated ability to work independently with minimum supervision and as part of team with a high
degree of accuracy and flexibility.
Good organizational skills with ability to work under pressure, listen effectively and deal with
emotionally charged situations.
Excellent interpersonal and conflict resolution skills, demonstrated tact and professionalism in dealing
with the public and staff.
Ability to maintain confidentiality of sensitive information.
Developed understanding of business accounting concepts. Ability to work with figures and balance
cash transactions.
Computer expertise in Microsoft Office Suite, including Word, Excel and Outlook. Knowledge of
department specific software including Payment Manager and Vailtech Tax and GL would be
considered an asset.
Valid Ontario Driver’s License and access to a reliable vehicle for work related travel.
Must be aware of safe work environment as they relate to job responsibilities and work environment
and have the basic understanding of the Occupational Health and Safety Act.
DUTIES & RESPONSIBILITIES:
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To assist all external and internal customers in a friendly, positive, professional and time sensitive
manner.
To conduct switchboard, email follow-up and front-counter operations and provide a broad range of
information in response to customer inquiries.
To provide property tax services including processing tax payments, issuing receipts, providing
forms, answering inquiries relating to billing, collection and penalty & interest procedures, assistance
regarding tax reduction programs and tax & assessment appeal options.
To provide license issuance for lottery licenses, municipal licences, marriage licenses, hunting
licenses, burial permits and dog tags.
To provide collection and issuance of permits, fees and fines including burn permits, building permit
fees, planning application fees, rental fees, parking and by-law fines etc.
To operate a point of sale terminal to process complete payment transactions including receiving
money, making change, issuing & balancing receipts, preparing documentation & making bank
deposits.
To maintain a strong knowledge of County services, service issues, department/division structures
and responsibilities as well as a general knowledge of provincial and federal government services.
To provide records management assistance and related administrative duties including but not
limited to routine correspondence, incoming and outgoing mail and courier, coordinated advertising
program and billboard signage requests, asset management tracking, promotional materials for front
counter use and new resident packages.
To open and close front-counter facilities, maintain security and report maintenance deficiencies as
required.
To perform other duties as assigned.
Norfolk County is an equal opportunity employer. Accommodations are available for all parts
of the recruitment process. Applicants need to make their needs known in advance.
Note: As per Legislation, if it is determined that those employees with priority placement
status are suitable for this job, before a selection decision has been made, this competition
may be cancelled.