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Morale and Welfare
Logistics Human Resources Officer
Conference – 8 May 2013
Steven R. Fash
Chief of Staff, CFMWS
Agenda
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Introduction
Organization and background
Vision
Programs, services, and initiatives
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Defence Team – Morale & Welfare
• Approximately 5,600 “Staff of the Non-Public
Funds, Canadian Forces”
– Number varies due to casual employment,
esp. in summer
– 2,125 full time, 1,066 part time, 2,395 casual
– 40% CF affiliation (Retired and/or Family)
•
•
•
•
253 Canadian Forces members
153 National Defence public servants
375 at MFRCs (locally employed)
Plus many, many volunteers
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Defence Team – Morale & Welfare
CFMWS
4,600 to 5,600 Employees
Canadian Coast Guard
4,500
Canadian Security Intelligence Service (CSIS) 3,311
Citi Bank
5,000
Nav Canada
5,000
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Scale of Operations
NPP net worth / publicly funded expenditures FY2011-12
DCSM ($26M)
C108 ($25M)
C109 ($88M)
}
Public Funds
Base / Wing / Reserve Unit
Funds ($77M)
Central Fund
($124M)
Messes ($24M)
Assistance Fund
CFPAF ($17M)
CANEX Retail
($52M)
SISIP Financial
Services ($280M)
SISIP FS 2011-12
Revenues: $77M
CANEX 2011-12
Revenues: $135M
Total $713M (19.5% Public / 80.5 % Non-Public)
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NPP Governance
• Full governance assigned to CDS
• Authorities delegated to DGMWS as Managing
Director of NPP
• NPP Board serves as an advisory Board:
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–
–
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Provides stakeholder input to CDS
Strategic plans, policies and direction
NPP investments
Approval of audited financial statements
• NPP Board and AFC engagement is key
– NPP is a “Chain of Command” responsibility
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CFMWS Vision
Make CFMWS one of the strongest military Morale and
Welfare organizations in the Western world by
providing programs that provide widest possible
benefits to the greatest number of serving and former
service personnel and their families:
One Community, One Million Strong
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PSP
Sports
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•
•
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20,000
91
18
14
210
115
Intersection sport competitors
Regional competitions – 3,500+ competitors
National competitions – 1,800 competitors
CF CISM teams
Individual CISM athletes
CF athletic trainers
Recreation
•
400,000
•
•
•
•
•
42,000
700
325
100
33
Annual registrations
in recreation programs
Recreation memberships
Different types of recreation programs
DND facilities involved
Special events – 60,000 in attendance
Community Gateway Web sites – 20,000 hits monthly
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PSP Specialty Interest Activities
Access to:
• Golf: 15 locations across Canada
Barrie, Cold Lake, Comox, Esquimalt, Greenwood, Halifax, Kingston,
Oromocto, Ottawa, Petawawa, Edmonton, Shilo, Trenton, Valcartier, Winnipeg
and 6 social clubs using civilian courses:
Chilliwack, Gander, Goose Bay, Moose Jaw, St-Jean, Suffield
• Marinas and Sailing: 8 locations
Comox, Esquimalt, Halifax, Kingston,
Petawawa, St. Jean, Toronto, Trenton
• Campgrounds & Cabins: 5 locations
Comox, Greenwood, Halifax, North Bay,
Petawawa
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PSP Specialty Interest Activities
Access to:
• Rod and Gun Clubs: 7 locations across Canada
Barrie, Dundurn, Greenwood, Ottawa, Meaford, Shilo, Valcartier
• Horseback Riding: 4 locations across Canada
Cold Lake, Edmonton, Dundurn, Wainwright
• Skiing: 3 programs across Canada
(no actual facility, operate as extension of recreation program)
Gander, Ottawa, Yellowknife
• Curling: 7 locations across Canada
Cold Lake, Edmonton, Gagetown, Greenwood, Halifax, Kingston, Montreal
• Skeet Shooting: 5 locations across Canada
Edmonton, North Bay, Petawawa, Shilo, St-Jean
www.cfpsa.com/en/AboutUs/PSP/specialtyinterest
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PSP Recreation Services
CF Community Gateway
• Services vary by Base/Wing/Unit
• Learn more about
what recreation and
leisure opportunities
are available and
register online at
www.cfgateway.com
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Commercial Services
SISIP Financial Services
2012 Results – Programs and Services:
•
140,560 lives insured under the Life Insurance plans with $28.6B in
coverage and $41.3M paid to beneficiaries
•
93,600 CF members protected under the Long Term Disability plan
with $106.6M paid out in benefits when combined with the Vocational
Rehabilitation Program
•
8,329 Financial Counselling appointments held
•
7,153 Financial Planning clients with $232M invested
•
3,379 CFGroupRSP clients with $117M invested
•
5,631 CF members educated under the Personal Financial
Management course
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Commercial Services
SISIP Financial Services
Financial Planning
•
Advice on lump sum amounts, investment choices and portfolio
management
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RRSPs, TFSAs, tax planning and asset allocation
•
Retirement and release projections
Financial Counselling
•
Remedial assitance for financial distress and emergencies (includes
budgeting and debt repayment)
•
Access to loans and grants from the Canadian Forces Personnel
Assistance Fund (CFPAF) as well as other SOT programs
Canadian Forces Group Retirement Service Plan
(CFGroupRSP)
•
A "do-it-yourself" online retirement savings plan and investment
services
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Commercial Services
SISIP Financial Services
Comparative Costs:
SISIP FS
Industry Average
$6-$12/month 1
unlimited hours
Approx $100/hour or 1% - 3%
3
of assets under management
2
Financial Planning
(Fee for service – no commission)
4
Financial Counselling
(Confidential)
Free
Approx $120 per session or
enrollment fee of 15% of total debt +
monthly charge ($50.00) +
5
cancellation fee
1 Fees
vary according to rank
2 Source: CBC News (April 2012) / MoneySense Magazine (October 2012)
3 Source: moneysense.ca – Where to find a fee-only Financial Planner
4 Source: Credit Canada
5 Source: debtfreesolutions.ca – Consumer Credit Counselling sample contract
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Commercial Services
SISIP Financial Services
Re-Insurance:
• The sharing of risk among several companies that
specialize in high risk insurance protection.
• Required to guarantee the payment of claims under SISIP
FS Life Insurance plans, even if someone dies while serving
in a Theatre of Operations.
• Net re-insurance costs and death claims from 2007-2011:
12.2 M per year.
• Securing a government back-stop for war risk claims is
currently under review by JAG.
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Commercial Services
CANEX / NATEX
Programs:
• The Personal Home & Auto Insurance
− Home: Coverage that fits your way of life. All policies include $5K
coverage for military kit; $3K coverage for personal belongings while
deployed outside Canada. Military Renters policy for DND controlled
quarters, Identity Theft Assistance, Burglar Alarm Discount also available
− Auto: Accident-Free Protection, Loyalty Savings (up to 7%), Winter Tire
Discount (5% off premium), Students Rates, RV’s and more
− Portability: If you should move, be transferred or retire within Canada
• No Interest Credit Plan
− 12, 24 or 36 month plans. Plus no money down, not even the taxes.
− 12 month payment plan: no hidden handling or administration fees
(24 months: 2% ; 36 months: 3%)
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Commercial Services
CANEX / NATEX
• Home Heating Oil Rebate Program
− If home heated by oil, save on regular delivered price of home heating oil.
− Example of savings - In Halifax, participants have saved up to 8 cents per
litre for the last six years; average of $1,500 in savings.
• Club XTra Loyalty Program
− Present your card and earn points for every eligible $1 purchased.
− Twice a year, gift certificates are issued to Club XTra member for the
value of the points accumulated (e.g. $5 for 5,000 points).
National partnerships:
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Tim Hortons
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OK Tire
•
Aramark (food services)
•
Best Vendors (vending)
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Subway
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Commercial Services
CANEX / NATEX
Initiatives:
• E-retailing
− Developing an online e-retailing strategy to augment existing
store operations
• Elite line of clothing and accoutrement
− Developing a consolidated and centralized retail offering
in-store and online of CF memorabilia, clothing & accoutrements
− A selection of quality casual/performance clothing and
merchandise (e.g. - tie bars, cufflinks, lapel pins, watches, wine
decanter, etc) branded with military crests/logos.
− Soon available: New design Navy windbreaker
•
Infrastructure modernization
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DCSM / JPSU
JPSU Mission
Through an integrated and individual-centric service delivery model, to ensure
the coordination and facilitation of standardized, high quality, consistent
personal and administrative support during all phases of recovery,
rehabilitation, and reintegration on return to service or transition following
release, for all injured and ill Canadian Forces personnel and former personnel,
their families and the families of the deceased.
Peer Support
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•
•
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Operational Stress Injury Social Support (OSISS)
Soldier On
Injured Soldier Network
Helping Others by Providing Empathy (HOPE)
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DCSM / JPSU
Personnel currently being tracked by JPSU
Posted
Supported
(not posted)
Posted to JPSU
Supported by JPSU
(but not posted)
Total
1,710
3,032
4,742
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DCSM Transition Activities
• National Coordination of all SCAN activities:
– Second Career Assistance Network seminars,
– Medical seminars,
– Career Transition Workshops,
– Transition support and programs specific to ill & injured,
– Publications/tools that support transition counselling.
• Liaise with other organizations: VAC, HRDCs, PS Commission,
SISIP-LTD & VRP, Industry, Academia, Accreditation bodies and
others.
• Development of new initiatives
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DCSM Transition Initiatives
Canada Company – Military Employment Transition
Program (METP)
A self-serve, "one stop" website of all things “transition” for serving and retired
military members. This includes Corporate Canada employers,
Entrepreneurship, Franchising and Education opportunities.
Military friendly employers examples:
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Amazon
BMO Financial Group
CN
Coca-Cola Refreshments Canada
College of the North Atlantic
Commissionnaires
Ernst & Young LLP
GE Canada
Loblaw Companies Limited
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Royal Bank of Canada
Shell Canada
Sobeys Inc.
Suncor Energy
Sn Life Financial
The Home Depot
Total Security Management
United Rentals
Etc.
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DCSM Transition Initiatives
•
Prince’s Charities-Operation Entrepreneur: Based In Business (BIB)
with Memorial University and Canadian Youth Business Foundation
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Prospect: Forces @ Work: Sustainable Job Placement Pilot Project
•
H2H: Helmets to Hardhats
•
Association of Canadian Community Colleges (ACCC)
NEW Transition Initiatives:
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Veterans Canada Franchise Network in partnership with the Canadian
Franchise Association (under development)
•
Forum for International Trade Training (FITT)
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DCSM Transition Services
In addition to previously mentioned programs and
services, the following are specifically for ill and injured
members of the Reg and Res force:
• Vocational Rehabilitation Program-Serving Members
(VRPSM)
• Priority Hiring-Public Service
• Integrated Transition Plan
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Military Family Services
Enabling a mission-ready Force by addressing the challenges faced
by CF members and their families that result from military service.
Military Family Support Program (MFSP)
• MFSP policy development, resilience
and engagement
• 3 access points:
− Military Family Resource Centres
− Family Information Line,
1-800-866-4546
− www.familyforce.ca
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Military Family Services
Military Family Resource Centres (MFRCs)
• 32 MFRCs in Canada, 7 sites in the US and 6 sites in Europe
• Offers unique mandated services:
– Child and youth development and parenting support
– Prevention, support and intervention
– Personal development and community integration
– Family separation and reunion
• 3,400 licensed child care spaces in 26 military communities.
• Over 37,000 hours of emergency, respite and casualty child care
support provided to over 2,000 families in 2011-2012.
• MFRCs provide services in both official languages in
accordance with the need of the local community.
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Military Family Services
Military Family Health Care Coverage
Have waived the 90 day waiting
period
Investigating waiving the 90 day
waiting period
Requiring a 90 day waiting period
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Support Our Troops Program
Support Our Troops Fund is an umbrella for the following:
• Military Families Fund − linked to conditions of service
− $4M dispersed to >1,000 members/families
− $5K per incident at local level
• Soldier On Fund − contributes to a healthy, active lifestyle
− $1.1M dispersed to 350 members/families
− Funded a wide range of programs
• Hospital Comforts Fund − basic amenities for hospitalized members
− $85K dispersed annually to >300 members
• Op Santa Claus − gift for deployed members over holidays
− Gifts delivered to 1,600 members
$13M has been received since 2006 from:
• Personal contributions to SOT Fund
• Proceeds from third party events
• Contributions from external charities/foundations
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Support Our Troops Program
Examples:
•
Army Run: Generated almost $500K in funds for the MFF
and Soldier On during the past 2 years.
•
Graham Group Charity Golf Tournament: Golf tournament held in
2011 and 2012, generated almost $100K for the MFF
•
Royal Canadian Mint – Highway of Heroes Collector Coin: Operated
two coin Campaigns to highlight the CAF and the sacrifices of military
members and their families, collectively generated $200K for the MFF.
•
Honourable PM Stephen Harper – History of Hockey book:
To be released Fall 2013, all proceeds to MFF.
•
Winnipeg Jets True North Foundation: Will donate $75K to the
MFF/Soldier On yearly for the next 10 years.
•
Sears: 7 year relationship, annual donation of $10K to the Hospital
Comforts Fund (under the SOT Fund umbrella).
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Soldier On Fund
• Supports former and currently serving members with a
visible or non-visible injury/illness to adopt an active
lifestyle through sport and recreation
• Over $1.1M has been disbursed to provide access to
equipment, training and events allowing participants to:
– learn a new sport such as skiing, horseback riding, fly fishing, and
kayaking;
– train with and compete against soldiers with similar injuries and
illnesses from other nations; and
– push their physical and mental limits through participation in
regional and national sporting events.
• $2.4M has been raised by donations from Canadians,
corporations and other organizations
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Soldier On Participation
630 Total members supported by Soldier On
600
500
400
300
200
100
0
07/09
As of 1 Apr 13
09/10
10/11
New participants
11/12
12/13
Accumulative Total
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Soldier On Demographics
26%
62%
12%
Region
NS/NFLD
NB/PEI
QC
S ON
E ON
Prairies
AB/NC
Pacific
Total
Officer
9
3
8
2
7
3
7
5
44
Army
RCN
RCAF
NCM
71
28
103
20
126
29
90
42
509
• 86% Serving
• 14% Retired
Retired
5
9
14
5
20
8
7
9
77
Total
85
40
125
27
153
40
104
56
630
As of 1 Apr 13
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Canadian Forces Personnel
Assistance Fund
• Offers financial assistance in the form of low interest loans and/or
grants through the following programs:
− Minor Disbursement Program ($33K to 194 members)*
− Educational Assistance Loan Program ($1.9M to 476 members)*
− Self Improvement Loan Program ($7.5M to 2,208 members)*
− Financial Distress Program ($1.1M to 154 members)*
*data based on calendar year 2012
• Access to the fund is normally through an agent of the fund, Veteran
Affairs Canada, SISIP Financial Counsellors or designated
Base/Wing Program Administrators
• Eligibility to make an application does not guarantee approval
• Each request adjudicated against specific criteria before a decision is
rendered
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SOT Summer Camps
• The SOT Summer Camps provide an opportunity for
children of military families to escape from the
stressors of military life, with priority given to children of
deployed personnel.
• In summer 2012, more than 700 children of military
members enjoyed a complimentary week at Camp
Maple Leaf and Muskoka Woods.
• The Military Families Fund, Canada Company and
personal donations have unwritten the cost of camp
registrations.
• More than 300 spots are available in 2013 for kids who
meet the eligibility criteria.
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Vacations for Veterans Program
• Launched in January 2012
• Program is available to CF members (former and currently
serving) who have sustained an injury or illness while
serving in a Special Duty Area/Operation and who are in
receipt of a VAC benefit as a result
• Eligible members may apply for 1-week of accommodation
at one of Shell Vacations Club’s 26 properties in Canada,
the US and Mexico
• More than 100 CF members/families have benefited from
this program
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PSP – DFIT.CA
Fitness training
• Launched 11 Oct 2012
• Create personalized
training regimens
• Focus on fitness required
for operations
• Over 19,300 CF personnel
registered
• Already over 94,000 visits
and 1,100 000 page views
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PSP – Project FORCE Tests
1. Sand bag lift
std: 3 min 30 s
30 consecutive lifts of a 20 kg sand bag to a height of 91
cm, alternating between left and right sand bags separated
by 1.25 m.
Pros
2. Loaded shuttles
std: 5 min 21 s
Complete ten 20 m shuttles alternating between a loaded
shuttle with a 20 kg sand bag and unloaded shuttles, for a
total of 400 m.
3. 20m rushes
std: 51 s
Starting from prone, complete two 20 m shuttles sprints
dropping to a prone position every 10m, for a total of 80m.
4. Sand bag pull
std: complete
Carry one 20 kg sandbag and pull four on the floor over 20m
without stopping.
•
•
•
•
•
Looks / feels Like the job
Minimal equipment
(sand bags)
Objective testing
Equal total physical work
for all
Functional movements
Cons
•
New training requirement
for assessors
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CF Appreciation Program
• Official discount program of the CF
• Members can save at more than 26,000 locations locally,
nationally and worldwide
• Categories: Accommodations, Attractions,
Entertainment, Dining, Recreation, Services, Shops,
Travel & Transportation
• Two new features coming:
– On-line registration
– Secure login
Visit: www.cfappreciation.ca
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CF Appreciation Program
CF R&R Club:
• linked to US Armed Forces
Vacation Club
• linked to Gov Rewards and
International Cruise Excursions
• Access to 3,500
accommodations in 80
Countries starting at $369 USD
per week
• Access to cruise lines, airlines,
and 3,000 US Golf Courses at
guaranteed low prices.
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CF Appreciation Program
CF R&R Club – Examples:
Silver Lake Resort,
Kissimmee, Florida
7 nights/$369 USD
Barnsdale Country Club
Rutland, England
7 nights/$369 USD
Wyndham Ka'eo Kai
Kauai, Hawaii
7 nights/$369 USD
Visit: www.cfappreciation.ca
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CFOne Card
• The CFOne card will be the one card eligible members
need to access all Morale and Welfare Services.
• Confirms cardholder is part of the Canadian Forces
Community. “One Community – One Million Strong”
Multi-phased approach
• Phase 1: (Spring 2013) will launch with access to the
CANEX Loyalty Program and CF Appreciation Program
• Future Phases: expanded to include access to PSP
recreation services; administration of Mess fees, access
to clubs and activities, as well as other MW services.
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Enhanced Web Site
• More than 6,000 pages
of content refreshed and
ported to new platform
• More visually-oriented
presentation; less clutter
• Functional search engine
• Navigation by service
rather than by
organizational structure
• Enhanced support for multi-Media content
Visit: www.cfpsa.com
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QUESTIONS?
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