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Morale and Welfare
Army Reserve CTC
Kingston – 18 June 2013
Commodore Mark B. Watson
DGMWS
Agenda
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•
•
•
Introduction
Organization and background
Vision
Programs, services, and initiatives
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Defence Team – Morale & Welfare
• Approximately 5,600 “Staff of the Non-Public
Funds, Canadian Forces”
– Number varies due to casual employment,
esp. in summer
– 2,125 full time, 1,066 part time, 2,395 casual
– 40% CF affiliation (Retired and/or Family)
•
•
•
•
253 Canadian Forces members
153 National Defence public servants
375 at MFRCs (locally employed)
Plus many, many volunteers
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Defence Team – Morale & Welfare
CFMWS
4,600 to 6,000 Employees
Canadian Coast Guard
4,500
Canadian Security Intelligence Service (CSIS) 3,311
Citi Bank
5,000
Nav Canada
5,000
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Operational Funding
$7.47M
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Scale of Operations
NPP net worth / publicly funded expenditures FY 2012-13
C108 ($28M) Public Funds C134 ($8M)
C109 ($87M)
DCSM
($26M)
Public
Funds
Base/Wing/Reserve Unit
Funds ($81M)
Messes
($25M )
Assistance Fund
CFPAF ($17M )
Central Fund
($123M)
CANEX
($51M)
SISIP FS
($312M)
CANEX 2012-13
Sales: $132M
SISIP FS 2012-13
Revenues: $90M
Total $758M (19.7% Public / 80.3% Non-Public)
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NPP Governance
• Full governance assigned to CDS
• Authorities delegated to DGMWS as Managing
Director of NPP
• NPP Board serves as an advisory Board:
–
–
–
–
Provides stakeholder input to CDS
Strategic plans, policies and direction
NPP investments
Approval of audited financial statements
• NPP Board and AFC engagement is key
– NPP is a “Chain of Command” responsibility
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My Vision
Make CFMWS one of the strongest military Morale and
Welfare organizations in the Western world by
providing programs that provide widest possible
benefits to the greatest number of serving and former
service personnel and their families:
One Community, One Million Strong
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PSP
Sports
•
•
•
•
•
•
20,000
91
18
14
210
115
Intersection sport competitors
Regional competitions – 3,500+ competitors
National competitions – 1,800 competitors
CF CISM teams
Individual CISM athletes
CF athletic trainers
Recreation
•
400,000
•
•
•
•
•
42,000
700
325
100
33
Annual registrations
in recreation programs
Recreation memberships
Different types of recreation programs
DND facilities involved
Special events – 60,000 in attendance
Community Gateway Web sites – 20,000 hits monthly
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PSP Specialty Interest Activities
Access to:
• Golf: 15 locations across Canada
Borden, Cold Lake, Comox, Esquimalt, Greenwood, Halifax, Kingston,
Oromocto, Ottawa, Petawawa, Edmonton, Shilo, Trenton, Valcartier, Winnipeg
and 6 social clubs using civilian courses:
Chilliwack, Gander, Goose Bay, Moose Jaw, St-Jean, Suffield
• Marinas and Sailing: 8 locations
Comox, Esquimalt, Halifax, Kingston,
Petawawa, St. Jean, Toronto, Trenton
• Campgrounds & Cabins: 5 locations
Comox, Greenwood, Halifax, North Bay,
Petawawa
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PSP Specialty Interest Activities
Access to:
• Rod and Gun Clubs: 7 locations across Canada
Borden, Dundurn, Greenwood, Ottawa, Meaford, Shilo, Valcartier
• Horseback Riding: 4 locations across Canada
Cold Lake, Edmonton, Dundurn, Wainwright
• Skiing: 3 programs across Canada
(no actual facility, operate as extension of recreation program)
Gander, Ottawa, Yellowknife
• Curling: 7 locations across Canada
Cold Lake, Edmonton, Gagetown, Greenwood, Halifax, Kingston, Montreal
• Skeet Shooting: 5 locations across Canada
Edmonton, North Bay, Petawawa, Shilo, St-Jean
www.cfpsa.com/en/AboutUs/PSP/specialtyinterest
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Commercial Services
SISIP Financial Services
2012 Results – Programs and Services:
•
140,560 lives insured under the Life Insurance plans with $28.6B in
coverage and $41.3M paid to beneficiaries
•
93,600 CF members protected under the Long Term Disability plan
with $106.6M paid out in benefits when combined with the Vocational
Rehabilitation Program
•
8,329 Financial Counselling appointments held
•
7,153 Financial Planning clients with $232M invested
•
3,379 CFGroupRSP clients with $117M invested
•
5,631 CF members educated under the Personal Financial
Management course
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Commercial Services
SISIP Financial Services
Financial Planning:
•
Service is provided by a Certified Financial Planner (Pl. Fin. in Quebec)
•
Budgeting and goals, including advice on lump sum amounts, investment choices
and portfolio management
•
Pre-authorized investments can be as little as $25/month
•
RESP, RRSP, and TFSA available
•
Tax planning and asset allocation
•
Retirement and release projections
Canadian Forces Group Retirement Service Plan
(CFGroupRSP):
•
A "do-it-yourself" online retirement savings plan and investment services
Financial Counselling
•
Remedial assistance for financial distress and emergencies (includes budgeting and
debt repayment)
•
Access to loans and grants from the Canadian Forces Personnel Assistance Fund
(CFPAF) and other SOT programs
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Commercial Services
SISIP Financial Services
Comparative costs:
SISIP Financial Services
Industry Standard
Financial Planning
(No commission – fee for service
based)
• $6 - $12/month (depending on
rank)
• Unlimited hours of service
• Includes one free income tax
return
• Approximately $100/hour 1 or
1% - 3% of assets under
management2
• $59 for one basic income tax
return3
Financial Counselling
(Confidential)
Free
• Approximately $1204 / session
or enrollment
• Fee of 15% of total debt +
monthly charge of $50 +
cancellation fee5
Insurance
($100,000 in coverage / 25 year
old male / non-smoker)
$6/month
• Varies $11 - $13 /month6
1
CBC News (April 2012) / MoneySense Magazine (October 2012)
4
Credit Canada
2
moneysense.ca – Where to find a fee-only Financial Planner
5
debtfreesolutions.ca – Consumer Credit Counselling sample contract
H&R Block
6
Compulife Software Inc.
3
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Commercial Services
SISIP Financial Services
Life insurance plan advantages:
Industry Standard
SISIP Financial Services
No exclusion for war risk
May be excluded or declined
No exclusions for dangerous occupations, hobbies,
volunteer activities and/or sports
Some or all may be excluded or increase in
premium
Less stringent medical underwriting
Lengthy medical required
No medical required to convert insurance after release
(If done within 60 days of release)
Not available
Includes coverage for Accidental Dismemberment
Cost to purchase
Free coverage for Dependent Life coverage of
$10,000
Cost to purchase
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Commercial Services
SISIP Financial Services
Re-Insurance:
• The sharing of risk among several companies that
specialize in high risk insurance protection.
• Required to guarantee the payment of claims under SISIP
FS Life Insurance plans, even if someone dies while serving
in a Theatre of Operations.
• Net re-insurance costs and death claims from 2007-2011:
12.2 M per year.
• Securing a government back-stop for war risk claims is
currently under review by JAG.
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Commercial Services
CANEX / NATEX
Programs:
• The Personal Home & Auto Insurance
− Home: Coverage that fits your way of life. All policies include $5K
coverage for military kit; $3K coverage for personal belongings while
deployed outside Canada. Military Renters policy for DND controlled
quarters, Identity Theft Assistance, Burglar Alarm Discount also available
− Auto: Accident-Free Protection, Loyalty Savings (up to 7%), Winter Tire
Discount (5% off premium), Students Rates, RV’s and more
− Portability: If you should move, be transferred or retire within Canada
• Home Heating Oil Rebate Program
− If home heated by oil, save on regular delivered price of home heating oil.
− Example of savings - In Halifax, participants have saved up to 8 cents per
litre for the last six years; average of $1,500 in savings.
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Commercial Services
CANEX / NATEX
• No Interest Credit Plan
− 12, 24 or 36 month plans. Plus no money down, not even the taxes.
− 12 month payment plan: no hidden handling or administration fees
(24 months: 2% ; 36 months: 3%)
• Club XTra Loyalty Program
− Present your card and earn points for every eligible $1 purchased.
− Twice a year, gift certificates are issued to Club XTra member for the
value of the points accumulated (e.g. $5 for 5,000 points).
National vendor partnerships:
•
Tim Hortons
•
OK Tire
•
Aramark (food services)
•
Andrei Master Tailor
•
Subway
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Commercial Services
CANEX / NATEX
Initiatives:
• Online Sales and Marketing
− Developing an online e-retailing strategy to augment existing
store operations
• Elite line of clothing and accoutrement
− Developing a consolidated and centralized retail offering
in-store and online of CF memorabilia, clothing & accoutrements
− A selection of quality casual/performance clothing and
merchandise (e.g. - tie bars, cufflinks, lapel pins, watches, wine
decanter, etc) branded with military crests/logos.
− Available soon: New design Navy windbreaker
•
Infrastructure modernization
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DCSM / JPSU
JPSU Mission
Through an integrated and individual-centric service delivery model, to ensure
the coordination and facilitation of standardized, high quality, consistent
personal and administrative support during all phases of recovery,
rehabilitation, and reintegration on return to service or transition following
release, for all injured and ill Canadian Forces personnel and former personnel,
their families and the families of the deceased.
Peer Support
•
•
•
•
Operational Stress Injury Social Support (OSISS)
Soldier On
Injured Soldier Network
Helping Others by Providing Empathy (HOPE)
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DCSM / JPSU
Personnel currently being tracked by JPSU
Posted
Supported
(not posted)
Posted to JPSU
Supported by JPSU
(but not posted)
Total
1,710
3,032
4,742
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DCSM / JPSU
• Return to Work
– 13% of files tracked are Reservists
• Vocational Rehabilitation Program
– Two years of consecutive full-time service; or
– Medically released in a SDA or SDO
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DCSM / JPSU
• Federal Public Service Employment
– Primary Reservists, full-time Class B > 180 days
– Reservists on Class C service
• Education reimbursement for Reservists
– Funding topped up by MFF for members released
medically
• Second Career Assistance Network
– Working toward developing Reservist module
• Reserve Force Compensation
(as a result of military
service)
– Extension Class C: Applicable to injuries / illness incurred
in SDA / SDO
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DCSM Transition Activities
• National Coordination of all SCAN activities:
– Second Career Assistance Network seminars,
– Medical seminars,
– Career Transition Workshops,
– Transition support and programs specific to ill & injured,
– Publications/tools that support transition counselling.
• Liaise with other organizations: VAC, HRSDC, PS Commission,
SISIP-LTD & VRP, Industry, Academia, Accreditation bodies and
others.
• Development of new initiatives
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DCSM Transition Initiatives
Canada Company – Military Employment Transition
Program (METP)
A self-serve, "one stop" website of all things “transition” for serving and retired
military members. This includes Corporate Canada employers,
Entrepreneurship, Franchising and Education opportunities.
Military friendly employers examples:
•
•
•
•
•
•
•
•
•
Amazon
BMO Financial Group
CN
Coca-Cola Refreshments Canada
College of the North Atlantic
Commissionnaires
Ernst & Young LLP
GE Canada
Loblaw Companies Limited
•
•
•
•
•
•
•
•
•
Royal Bank of Canada
Shell Canada
Sobeys Inc.
Suncor Energy
Sun Life Financial
The Home Depot
Total Security Management
United Rentals
Etc.
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Military Family Services
ACCESS TO SERVICES:
Military Family Resource Centres – On Base, In Person
• 32 in Canada, 7 sites in the United States, 4 in Europe
• Third party, independent organization located on Bases/Wings
or through outreach programs
• Provide services in both official languages in accordance with
the need of the local community.
Family Information Line – Informed, Connected and Supported
• 1-800-866-4546
• Bilingual, information and supportive counselling
www.FamilyForce.ca – For and about Canadian military families
• A portal to all MFRCs for local information
• Useful general information of interest to all Canadian military
families
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Military Family Services
BY THE NUMBERS:
CAF Families
•
67,500 Canadian Forces military families
•
83% of families of Regular Force members living off base in civilian
communities
Military Family Resource Centres’ staffing and volunteers
In 2012-13, there were an estimated 375 FTE staff employed and 12,636
volunteers at MFRCs to carry out services and programs for families.
Family Information Line:
In 2012, 2323 calls were made to the FIL as well as 4760 calls to the
automated system that has deployment information.
FamilyForce
In 2012, 328,062 visits to the FamilyForce site, and there were 196,832
total unique visitors.
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Support Our Troops Program
Support Our Troops Fund is an umbrella for the following:
• Military Families Fund − linked to conditions of service
− $4M dispersed to >1,000 members/families
− $5K per incident at local level
• Soldier On Fund − contributes to a healthy, active lifestyle
− $1.1M dispersed to 630 members/families
− Funded a wide range of programs
• Hospital Comforts Fund − basic amenities for hospitalized members
− $85K dispersed annually to >300 members
• Op Santa Claus − gift for deployed members over holidays
− Gifts delivered to 1,600 members
$13M has been received since 2006 from:
• Personal contributions to SOT Fund
• Proceeds from third party events
• Contributions from external charities/foundations
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Support Our Troops Program
Examples:
•
Army Run: Generated almost $500K in funds for the MFF
and Soldier On during the past 2 years.
•
Graham Group Charity Golf Tournament: Golf tournament held in
2011 and 2012, generated almost $100K for the MFF
•
Royal Canadian Mint – Highway of Heroes Collector Coin: Operated
two coin Campaigns to highlight the CAF and the sacrifices of military
members and their families, collectively generated $200K for the MFF.
•
Honourable PM Stephen Harper – History of Hockey book:
To be released Fall 2013, all proceeds to MFF.
•
Winnipeg Jets True North Foundation: Will donate $75K to the
MFF/Soldier On yearly for the next 10 years.
•
Sears: 7 year relationship, annual donation of $10K to the Hospital
Comforts Fund (under the SOT Fund umbrella).
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Soldier On Fund
• Supports former and currently serving members with a
visible or non-visible injury/illness to adopt an active
lifestyle through sport and recreation
• Over $1.1M has been disbursed to provide access to
equipment, training and events allowing participants to:
– learn a new sport such as skiing, horseback riding, fly fishing, and
kayaking;
– train with and compete against soldiers with similar injuries and
illnesses from other nations; and
– push their physical and mental limits through participation in
regional and national sporting events.
• $2.4M has been raised by donations from Canadians,
corporations and other organizations
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Soldier On Participation
630 Total members supported by Soldier On
600
500
400
300
200
100
0
07/09
As of 1 Apr 13
09/10
10/11
New participants
11/12
12/13
Accumulative Total
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Soldier On Demographics
26%
62%
12%
Region
NS/NFLD
NB/PEI
QC
S ON
E ON
Prairies
AB/NC
Pacific
Total
Officer
9
3
8
2
7
3
7
5
44
Army
RCN
RCAF
NCM
71
28
103
20
126
29
90
42
509
• 86% Serving
• 14% Retired
Retired
5
9
14
5
20
8
7
9
77
Total
85
40
125
27
153
40
104
56
630
As of 1 Apr 13
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Canadian Forces Personnel
Assistance Fund
• Offers financial assistance in the form of low interest loans and/or
grants through the following programs:
− Minor Disbursement Program ($33K to 194 members)*
− Educational Assistance Loan Program ($1.9M to 476 members)*
− Self Improvement Loan Program ($7.5M to 2,208 members)*
− Financial Distress Program ($1.1M to 154 members)*
*data based on calendar year 2012
• Access to the fund is normally through an agent of the fund, Veteran
Affairs Canada, SISIP Financial Counsellors or designated
Base/Wing Program Administrators
• Eligibility to make an application does not guarantee approval
• Each request adjudicated against specific criteria before a decision is
rendered
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Vacations for Veterans Program
• Launched in January 2012
• Program is available to CF members (former and currently
serving) who have sustained an injury or illness while
serving in a Special Duty Area/Operation and who are in
receipt of a VAC benefit as a result
• Eligible members may apply for 1-week of accommodation
at one of Shell Vacations Club’s 26 properties in Canada,
the US and Mexico
• More than 100 CF members/families have benefited from
this program
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PSP
Fitness training DFIT.CA
• Launched 11 Oct 2012
• Create personalized training
regimens
• Focus on fitness required for
operations
• Over 20 000 CF personnel
registered
Project FORCE
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CF Appreciation Program
• Official discount program of the CF
• Members can save at more than 26,000 locations locally,
nationally and worldwide
• Categories: Accommodations, Attractions,
Entertainment, Dining, Recreation, Services, Shops,
Travel & Transportation
• Two new features coming:
– On-line registration
– Secure login
Visit: www.cfappreciation.ca
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CF Appreciation Program
CF R&R Club:
• linked to US Armed Forces
Vacation Club
• linked to Gov Rewards and
International Cruise Excursions
• Access to 3,500
accommodations in 80
Countries starting at $369 USD
per week
• Access to cruise lines, airlines,
and 3,000 US Golf Courses at
guaranteed low prices.
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CF Appreciation Program
CF R&R Club – Examples:
Silver Lake Resort,
Kissimmee, Florida
7 nights/$369 USD
Barnsdale Country Club
Rutland, England
7 nights/$369 USD
Wyndham Ka'eo Kai
Kauai, Hawaii
7 nights/$369 USD
Visit: www.cfappreciation.ca
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CFOne Card
• Confirms that an individual is a member of our One
Community – One Million Strong
• Provides access to MW programs, services and facilities
Multi-phased approach
• Phase 1: (Fall 2013) will launch with access to the
CANEX Loyalty Program and CF Appreciation Program
• Future Phases: expanded to include access to PSP
recreation services; administration of Mess fees, access
to clubs and activities, as well as other MW services.
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CFMWS Reserve Project –
Mandate
• 1999 – CDS directed that all NPF
activities/entities are subject to the NPP
Accountability Framework
• 2011 – CRS Notification of Audit – Reserve
Force: “NPP reserve operations operate largely
outside the national NPP accounting framework,
without consistency in oversight, reporting or
financial record keeping”
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CFMWS Reserve Project –
Charter
• 2011 – Meeting between CA Comptroller
and CFMWS where purpose of project was
agreed to by all:
“The purpose of this project is to incorporate the
Reserve Force Units NPP activities into the
NPP Accountability Framework by providing
accounting and compliance review services,
HR services, IM/IT support and management
oversight on unit and mess operations.”
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CFMWS Reserve Project –
Objectives
• CA Requirements
– Reduce workload on reservists
– Proposal to be cost neutral
– Requirement is for more than accounting
services, for example HR and PSP support are
also needed
• CFMWS Requirements
– Require funding as CFMWS not resourced for
this task
– Clearly defined Scope of Reserve Force NPP
Operations
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CFMWS Reserve Project – Plan
• Phase 1: Data Gathering – Completed
• Phase 2: Service Delivery Alternatives –
Completed
• Phase 3: Trials at 33 & 41 CBG: Pay for Service
– On going
• Phase 4: Approval CFMWS/CA – TBC
• Phase 5 & 6: Training & Implementation Phases
– timelines to be confirmed
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CFMWS Reserve Project –
Envisioned overall benefits
• Compliance with CDS Direction
• Standardization of Reserve Force NPP Operations
– Standardization
• Oversight
• Accounting
• Reporting
• Human Resources Administration
• Payroll
• IMIT
• Mess Management
• Risk reduction to both Reserve Unit CO’s and CDS
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QUESTIONS?
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