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Morale and Welfare
Presentation to Army Council
Commodore Mark B. Watson
11 April 2013
CFPFSS
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MORALE AND WELFARE
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Agenda
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Introduction
Organization and background
Vision
Programs, services, and initiatives
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Defence Team – Morale & Welfare
• Approximately 5,600 “Staff of the Non-Public
Funds, Canadian Forces”
– Number varies due to casual employment,
esp. in summer
– 2,125 full time, 1,066 part time, 2,395 casual
– 40% CF affiliation (Retired and/or Family)
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253 Canadian Forces members
153 National Defence public servants
375 at MFRCs (locally employed)
Plus many, many volunteers
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Scale of Operations
NPP net worth / publicly funded expenditures FY2011-12
DCSM ($26M)
C108 ($25M)
C109 ($88M)
}
Public Funds
Base / Wing / Reserve Unit
Funds ($77M)
Central Fund
($124M)
Messes ($24M)
Assistance Fund
CFPAF ($17M)
CANEX Retail
($52M)
SISIP Financial
Services ($280M)
SISIP FS 2011-12
Revenues: $77M
CANEX 2011-12
Revenues: $135M
Total $713M (19.5% Public / 80.5 % Non-Public)
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NPP Governance
• Full governance assigned to CDS
• Authorities delegated to DGPFSS as
Managing Director of NPP
• NPP Board serves as an advisory Board:
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Provides stakeholder input to CDS
Strategic plans, policies and direction
NPP investments
Approval of audited financial statements
• NPP Board and AFC engagement is key
– NPP is a “Chain of Command” responsibility
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My Vision
Make CFPFSS one of the strongest military Morale
and Welfare organizations in the Western world by
providing programs that provide widest possible
benefits to the greatest number of serving and former
service personnel and their families:
One Community, One Million Strong
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PSP
Sports
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20,000
91
18
14
210
115
Intersection sport competitors
Regional competitions – 3,500+ competitors
National competitions – 1,800 competitors
CF CISM teams
Individual CISM athletes
CF athletic trainers
Recreation
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400,000
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42,000
700
325
100
33
17
14
Annual registrations
in recreation programs
Recreation memberships
Different types of recreation programs
DND facilities involved
Special events – 60,000 in attendance
Community Gateway Web sites – 20,000 hits monthly
CF newspapers – 80,000 circulation
CF golf clubs
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PSP Specialty Interest Activities
Access to:
• Golf: 15 locations across Canada
Barrie, Cold Lake, Comox, Esquimalt, Greenwood, Halifax, Kingston,
Oromocto, Ottawa, Petawawa, Edmonton, Shilo, Trenton, Valcartier, Winnipeg
and 6 social clubs using civilian courses:
Chilliwack, Gander, Goose Bay, Moose Jaw, St-Jean, Suffield
• Marinas and Sailing: 8 locations
Comox, Esquimalt, Halifax, Kingston,
Petawawa, St. Jean, Toronto, Trenton
• Campgrounds & Cabins: 5 locations
Comox, Greenwood, Halifax, North Bay,
Petawawa
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PSP Specialty Interest Activities
Access to:
• Rod and Gun Clubs: 7 locations across Canada
Barrie, Dundurn, Greenwood, Ottawa, Meaford, Shilo, Valcartier
• Horseback Riding: 4 locations across Canada
Cold Lake, Edmonton, Dundurn, Wainwright
• Skiing: 3 programs across Canada
(no actual facility, operate as extension of recreation program)
Gander, Ottawa, Yellowknife
• Curling: 7 locations across Canada
Cold Lake, Edmonton, Gagetown, Greenwood, Halifax, Kingston, Montreal
• Skeet Shooting: 5 locations across Canada
Edmonton, North Bay, Petawawa, Shilo, St-Jean
www.cfpsa.com/en/AboutUs/PSP/specialtyinterest
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Commercial Services
SISIP Financial Services
2012 Results – Programs and Services:
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140,560 lives insured under the Life Insurance plans with $28.6B in
coverage and $41.3M paid to beneficiaries
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93,600 CF members protected under the Long Term Disability plan
with $106.6M paid out in benefits when combined with the Vocational
Rehabilitation Program
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8,329 Financial Counselling appointments held
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7,153 Financial Planning clients with $232M invested
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3,379 CFGroupRSP clients with $117M invested
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5,631 CF members educated under the Personal Financial
Management course
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Commercial Services
SISIP Financial Services
Financial Planning
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Advice on lump sum amounts, investment choices and portfolio
management
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RRSPs, TFSAs, tax planning and asset allocation
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Retirement and release projections
Financial Counselling
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Remedial assitance for financial distress and emergencies (includes
budgeting and debt repayment)
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Access to loans and grants from the Canadian Forces Personnel
Assistance Fund (CFPAF) as well as other SOT programs
Canadian Forces Group Retirement Service Plan
(CFGroupRSP)
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A "do-it-yourself" online retirement savings plan and investment
services
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Commercial Services
SISIP Financial Services
RE-INSURANCE
• The sharing of risk among several companies that specialize in high risk
insurance protection.
• Required to guarantee the payment of claims under SISIP FS Life
Insurance plans, even if someone dies while serving in a Theatre of
Operations.
ISSUE
• Excessive cost driven by Afghanistan
mission; average added cost,
including net reinsurance costs and
death claims from 2007 – 2011 was
12.2 M per year.
• Difficult to find reinsurance because of
the risk associated with war and
terrorism.
ACTION
• BN seeking approval to staff
a TB submission to secure
government back stop for war
risk claims is currently be
reviewed by JAG. Treasury
Board submission is ready to
be advanced.
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Commercial Services
CANEX / NATEX
A Unit of the Canadian Forces
• Mission: ensure the availability of competitively priced goods and
services to satisfy customers and generate revenue
Programs:
• The Personal Home & Auto
Insurance
• Home Heating Oil Rebate
Program
• No Interest Credit Plan
• Club XTra Loyalty Program
National partnerships
• Tim Hortons
• OK Tire
• Aramark (food services)
• Best Vendors (vending)
• Subway
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Commercial Services
CANEX / NATEX
Initiatives
• E-retailing
− Developing an online e-retailing strategy to augment existing
store operations
• Elite line of clothing and accoutrement
− Developing a consolidated and centralized retail offering
in-store and online of Canadian Forces memorabilia, clothing
and accoutrements.
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Infrastructure modernization
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DCSM Transition Activities
• National Coordination of all SCAN activities:
– Second Career Assistance Network seminars,
– Medical seminars,
– Career Transition Workshops,
– Transition support and programs specific to ill & injured,
– Publications/tools that support transition counselling.
• Liaise with other organizations: VAC, HRDCs, PS Commission,
SISIP-LTD & VRP, Industry, Academia, Accreditation bodies and
others.
• Development of new initiatives
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DCSM Transition Initiatives
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Canada Company - Military Employment Transition Program (METP):
a self-serve, "one-stop shop" website of all things “transition” for
serving and retired military members.
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Prince’s Charities-Operation Entrepreneur: Based In Business (BIB)
with Memorial University and Canadian Youth Business Foundation
Prospect: Forces @ Work: Sustainable Job Placement Pilot Project
H2H: Helmets to Hardhats:
COATS/Cdn Rangers
Corps of Commissionaires
Association of Canadian Community Colleges (ACCC).
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*New: Veterans Canada Franchise Network in partnership with the
Canadian Franchise Association. (under development)
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DCSM Transition Services
In addition to previously mentioned programs and
services, the following are specifically for ill and injured
members of the Reg and Res force:
• Vocational Rehabilitation Program-Serving Members
(VRPSM)
• Priority Hiring-Public Service
• Integrated Transition Plan
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Military Family Services
Enabling a mission-ready Force by addressing the challenges faced
by CF members and their families that result from military service.
Military Family Support
• 3 access points:
− 43 Military Family Resource Centres (MFRCs)
− Family Information Line, 1-800-866-4546
− www.familyforce.ca
• MFSP policy development, resilience and
engagement
Dependent education
• Compensation and benefit programs for families
• DND dependent schools overseas education programs
• Departmental foreign service education and military education
allowances/entitlements
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Military Family Services
Military Family Health Care Coverage
Have waived the 90 day waiting
period
Investigating waiving the 90 day
waiting period
Requiring a 90 day waiting period
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DCSM / JPSU
JPSU Mission
Through an integrated and individual-centric service delivery model, to ensure
the coordination and facilitation of standardized, high quality, consistent
personal and administrative support during all phases of recovery,
rehabilitation, and reintegration on return to service or transition following
release, for all injured and ill Canadian Forces personnel and former personnel,
their families and the families of the deceased.
Peer Support
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Operational Stress Injury Social Support (OSISS)
Soldier On
Injured Soldier Network
Helping Others by Providing Empathy (HOPE)
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DCSM / JPSU
Personnel currently being tracked by JPSU
Posted
Supported
(not posted)
Posted to JPSU
1,710
Supported by JPSU
(but not posted)
Total
3,032
4,742
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Internal Support Funds
Support Our Troops Fund is an umbrella
• Military Families Fund − linked to conditions of service
− $4M dispersed to >1,000 members/families
• Soldier On Fund − contributes to a healthy, active lifestyle
− $1.1M dispersed to 350 members/families
− Funded a wide range of programs
• Hospital Comforts Fund − basic amenities for hospitalized
members
− $85K dispersed annually to >300 members
• Op Santa Claus − gift for deployed members over holidays
− Gifts delivered to 1,600 members
Total pledged to SOT Funds since 2006: $11M
• Personal contributions to SOT Fund:
− Six year old boy: 84 cents
− Couple from Toronto: $50K
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Soldier On Fund
• Provides opportunities and resources for retired and
serving members with a visible or non-visible injury to
adopt an active lifestyle through sport and recreation.
• Over $960K has been disbursed to provide access to
equipment, training and events allowing participants to:
– learn a new sport such as skiing, horseback riding, fly
fishing, and kayaking;
– train with and compete against soldiers with similar injuries and
illnesses from other nations; and
– push their physical and mental limits through participation in
regional and national sporting events.
• $2.37M has been raised by donations from Canadians,
corporations and other organizations
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CFPAF
Canadian Forces Personnel Assistance Fund (CFPAF)
Offers financial assistance in the form of low interest loans and/or grants
through the following programs:
─ Minor Disbursement Program ($33K to 194 members)*
─ Educational Assistance Loan Program ($1.9M to 476 members)*
─ Self Improvement Loan Program ($7.5M to 2,208 members)*
─ Financial Distress Program ($1.1M to 154 members)*
*data based on calendar year 2012
• Access to the fund is normally through an agent of the fund, Veteran
Affairs Canada, SISIP Financial Counsellors or designated Base/Wing
Program Administrators
• Eligibility to make an application does not guarantee approval.
• Each request adjudicated against specific criteria before a decision is
rendered.
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SOT Summer Camps
• Purpose: Camps serve as a break for kids to escape
from the stressors of military life.
• Since 2010 over 818 children of military members
enjoyed a complimentary week at Camp Maple Leaf and
Muskoka Woods.
• The Military Families Fund, Canada Company and True
Patriot Love Foundation underwrite the cost of camp
registrations.
• 340 spots available in 2013 for kids who meet the
eligibility criteria.
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PSP – DFIT.CA
Fitness training
• Launched 11 Oct 2012
• Over 16,600 CF
personnel registered
• Already over 33,000
visits
• 500,000 page views
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DFIT.CA
• Fitness algorithm
developed by DFIT
• Physical, functional
and operational
workouts
• General = typical
CF personnel
• Functional = more
complex and complete movements
• Operational = tasks that simulate CF tasks
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DFIT.CA
• Allows user to
generate running
regimen, training
regimen or view
training calendar
• Create personalized
training regimens
• Training programs
focus on fitness required for operations
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DFIT.CA
• Warm ups can
be expanded
• Videos viewed or
changed based
on access to
equipment
• Different levels
can be selected to
adjust exercise difficulty level
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PSP – Project FORCE Tests
1. Sand bag lift
Pros
std: 3 min 30 s
30 consecutive lifts of a 20 kg sand bag to a height of 91
cm, alternating between left and right sand bags separated
by 1.25 m.
2. Loaded shuttles
std: 5 min 21 s
Complete ten 20 m shuttles alternating between a loaded
shuttle with a 20 kg sand bag and unloaded shuttles, for a
total of 400 m.
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3. 20m rushes
Cons
std: 51 s
Starting from prone, complete two 20 m shuttles sprints
dropping to a prone position every 10m, for a total of 80m.
4. Sand bag pull
Looks / feels Like the job
Minimal equipment
(sand bags)
Objective testing
Equal total physical work
for all
Functional movements
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New training requirement
for assessors
std: complete
Carry one 20 kg sandbag and pull four on the floor over 20m
without stopping.
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CF Appreciation Program
• Program launched in Jun 2011
• Official discount program of the CF
• Builds and expands on earlier
CANEX Discount Program
• Discounts in 8 distinct categories: Accommodations,
Attractions, Entertainment, Dining, Recreation,
Services, Shops, Travel & Transportation
• Members can save at more than 26,000 locations locally,
nationally and worldwide
• Almost 1,000 industry partners
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CF Appreciation Program
• Working with American counterparts to include discounts
on popular US vacation destinations – Universal Studios,
Busch Gardens
• Have issued 30,000 membership cards to date
• e-boutique with tickets to water park and Cineplex
• Two new features coming:
– On-line registration
– Secure Web login to allow special discounts solely available to
CF community
Visit: www.cfappreciation.ca
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CF R&R Club
• Component of CF Appreciation
Program
• Linked to US Armed Forces
Vacation Club
• Linked to Gov Rewards and
International Cruise Excursions
• Provide access to 3500 accommodations in 80 Countries
starting at $369 USD per unit, per week
• Offers the opportunity to enjoy vacations at popular
destinations around the world
• Access to cruise lines, airlines, and 3000 US Golf
Courses at guaranteed low prices.
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CF R&R Club
Examples:
Silver Lake Resort,
Kissimmee, Florida
7 nights/$369 USD
Barnsdale Country Club
Rutland, England
7 nights/$369 USD
Wyndham Ka'eo Kai
Kauai, Hawaii
7 nights/$369 USD
Visit: www.cfappreciation.ca
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Associate DG − CFOne Card
• The CFOne card will be the one card eligible members
need to access CFPFSS Morale and Welfare Services.
• Confirms cardholder is part of the Canadian Forces
Community. “One Community – One Million Strong”
Multi-phased approach
• Phase 1: (Spring 2013) will launch with access to the
CANEX Loyalty Program and CF Appreciation Program
• Future Phases: expanded to include access to PSP
recreation services; administration of Mess fees, access
to clubs and activities, as well as other MW services.
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Enhanced Web Site
• More than 6,000 pages
of content refreshed and
ported to new platform
• More visually-oriented
presentation; less clutter
• Functional search engine
• Navigation by service
rather than by
organizational structure
• Enhanced support for multi-Media content
www.cfpsa.com
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QUESTIONS?
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