2014 LDCC GOALS






Outreach processes completely documented
Transition LDCC BOD materials
Volunteer Program completely documented
VISTA membership increases to 2; approved and filled positions
Reporting Program completely documented
Technology employed to maximize efficiency
BOD
o Increase utilization of sphere of influence of BOD members
o Increase BOD members as appropriate to needs of BOD composition as
determined by the BOD
Philanthropy
o Susan to provide separately
Financial Sustainability Accountability
o Meet debt management obligations
o Meet budget
o Decrease AR % by ______
o Each clinic is able to maintain own operational expenses, inclusive
of __% of administrative costs; determine % of admin costs per
clinic site
o Maximize our time and production with efficient “lean” expenditures
(inclusive of supplies, staffing), while maintaining quality and
compliance
Organizational Structure & Continuity
o Preparation of expansion of school based outreach in Fall of 2014
o Continuity Ops Plan (Emergency preparedness; working on Biz Ops plan;
Succession Plan)
o Increase staff development for maximum productivity and LDCC
efficiencies
o Update and implementation of performance evaluation program.
Strategies could include timely reviews, continual feedback, etc.
o Update and execute facility maintenance plan
ABBE ALSO RECORDED:
o Space issues
o Strengthen & build volunteer program; creative/meaningful use of
volunteer force
o Increased admin/flexibility
Technology
o Report creation
o
o
o
o
o
o
o
o
o
o
o
Research centralized HRI/payroll/financial Systems
Research paperless input for Dentrix
Computer upgrades operating; software; hardware
Email encryption capability
Reminder software/texting; patient communication tools
Employee tech training; train/incorporate staff into e-Tap contact
management
Finish network upgrade
New ScanX machine for So. Tacoma
Sealant machine; curing light; etc…plan (may not need until early 2015)
Enhance credit card processing capability
Maintaining proper license counts
Expansions Collaboration Accessibility
o Analyze/explore expanded hours
o Expansion of school-based program
o Bremerton Outreach Community Position
o ½ time Bremerton community person;
o Vicki @ 0.2+ FTE;
o VISTA capacity builder
o Completion of a Community Assessment (to identify access barriers/room for
access improvement)
o Build and strengthen non-traditional partnerships (eg. Food banks, YMCA,
faith-based community; library, child care providers; meal site; neighborhood
businesses/vendors to create event)
o Collaborations at our clinics (eg. Shred trucks for community, Costco, etc)
o Strengthen existing Boys & Girls Clubs partnership
o Build upon military and communities partnership
o Utilize volunteers for events
o Identify and cultivate possible local oral health Heroes
o Complete visibility improvement/signage for Bremerton
o Expand social media presence
o Utilize BOD connections (put under BOD)
Community Image Branding & Marketing
o Advertising campaigns – utilize VSG to evaluate most successful “how to’s”
o Finalize marketing plan 2014
o Maintain a two way communication plan with VSG & LDCC; internal
marketing communications plan; monthly updates of what is happening;
updated plan communicated monthly; Facebook “how to” for increased impact
o Bethel and military focus; JBLM & Bremerton 2014 foci
o ROI on marketing strategies
o Complete and maintain new website