JOB DESCRIPTION
FINANCIAL DELEGATION:
POSITION TITLE:
PORTFOLIO:
IT Computer Laboratory Technician
Academic Services
REPORTS TO:
ROLES REPORTING TO THIS ONE:
Head Teacher, Information Technology
Location:
Nil
PRIMARY OBJECTIVES:
1.
This position supports teachers and students in developing, configuring, and implementing the computer laboratories used in the IT Systems Diploma as an integral part of the instructional process
KEY CHALLENGES:

















Maintain the operation of the computers and the network, supervision of IT laboratory
equipment and facilities.
Keeping asset records of IT equipment and maintaining laboratory supplies.
Maintaining the security of the IT laboratories.
Assist students by demonstrating the proper use of the equipment and how to use
the hardware and software to finish assignments.
Provide technical support for any problems that arise in the laboratories.
Responsible for the cleanliness of the IT laboratories to ensure safety and proper
working conditions for users and proper maintenance of the computers.
Provide backup of software and perform equipment repairs or arrange for repairs to
be completed.
Provide on-going assistance to students and teachers; perform a variety of tasks
relative to assigned area of responsibility.
To advise the Head Teacher on serviceability and IT investment planning
Maintain Cisco Academy equipment.
Set up and implement Active Directory, troubleshoot hardware/software problems on
PC-based Microsoft operating systems
Understand and Maintain web server implementation and configuration.
Advise the Head Teacher on client software installation and licensing requirements
Manage database installation and configuration ( MSSQL, MySQL )
Configure disaster recovery tools and hardware
Manage PC hardware and software maintenance practices.
FREEDOM TO ACT:
Teachers are accountable to Head Teachers for:
 teaching and assessing students;
 developing teaching and assessment resources;
 maintaining student and course records; and
 Advising any issues relating to students.
document1
KNOWLEDGE/EXPERIENCE REQUIREMENTS:












Experience of working in an educational environment for at least two years
Experience of working with CISCO equipment
Experience of Active Directory installation and implementation, troubleshooting on Microsoft Operating
Systems, Disaster Recovery Tools and software
Experience of MS SQL and MySQL
Experience of web server implementation and configuration
Excellent interpersonal and communication skills
Ability to interpret technical support for teacher’s/student’s learning outcomes in the IT Laboratory
Ability to manage troubleshooting and disaster recovery tools and software
Ability to work without direct supervision with excellent organisation and prioritisation skills
Ability to speak Arabic language
Knowledge of web server implementation and configuration, database configuration
Understanding of the issues related to working with students in terms of vocational education and training
QUALIFICATION REQUIREMENTS






Grade 12 High School Certificate
IELTS 5.0 Academic
Hardware and Service maintenance Certificate ( A+ )s
CCNA Certificate
MCSE
Bachelor’s Degree from a recognised University
KEY RELATIONSHIPS/INTERACTIONS:
Students – to provide quality education outcomes
Teachers – to provide support and share resources
Head Teachers – to develop resources and provide student results in a timely manner