Chapter 10
Information Systems
Professor Michael J. Losacco
CIS 1150 – Introduction to Computer Information Systems
Overview
Chapter
10
Discuss Organizational Flow of Information
Describe Organizational Management Levels
Discuss Information Systems
Distinguish Different Information Systems
Differentiate Data vs. Knowledge Workers
Discuss Expert Systems
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Organizational Information Flow
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10
Challenges
Manage Large Amount of Information
Extensive Geographical Area
Disparate Groups of People
Business Intelligence
Business Process Management
Business Process Automation
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Organizational Information Flow
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10
Functions
Accounting
Marketing / Sales / Distribution
Plan, Price, Promote, Sell, and Distribute
SFA, SCM, JIT, ERP
Human Resources
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Organizational Information Flow
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10
Functions
Production
Create Finished Goods Using Raw Materials
CAD, CAE, CAM, CIM, MRP
Research
Identifies, Investigates, and Develops New Products
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Organizational Information Flow
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10
Managerial Levels
Supervisors
Operational
Monitor Day-to-day Events
Middle Management
Tactical
Implement Long-term Goals
Top Management
Strategic
Plan Future Growth and Direction
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Organizational Information Flow
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10
Information Flow
Supervisors
Detailed, Very Current Information
Keep Operations Running Smoothly
Middle Management
Weekly or Monthly Reports
Need to Develop Budget Projections
Top Management
Summarized in Capsule Form
Reveal Overall Condition of Business
Also Need Information from Outside
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Information Systems
Chapter
10
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Transaction Processing Systems
Chapter
10
Accounting
Sales Order Processing
Accounts Receivable and Payable
Inventory and Purchasing
Payroll
General Ledger
Finance
Budgeting and Forecasting
Cash Management and Investment Analysis
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Management Information Systems
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10
Produces Standardized Reports
Summarizes Data in Structured Form
Report Types
Periodic
Produced at Regular Intervals
Exception
Calls Attention to Unusual Events
Demand
Produced on Request
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Decision Support Systems
Chapter
10
Data Analysis Tool
Parts
User (Decision Maker)
System Software (Operating System)
Data
Internal and External Data
Decision Model
Strategic / Tactical / Operational
Reengineering
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Executive Support Systems
Chapter
10
Designed for Top Management
Information About Company's Performance
Communication Links to Other Executives
Retrieve Information from External Databases
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Other Information Systems
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10
Information Workers
Data Worker
Distribute and Communicate Information
Secretaries and Clerks
Knowledge Worker
Create Information
Engineers and Scientists
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Other Information Systems
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10
Office Automation Systems (OAS)
Supports Data Workers
Managing Documents, Communicating, and Scheduling
Project Management
Schedule, Plan, and Control Project Resources
Videoconferencing Systems
Knowledge Work Systems (KWS)
Supports Knowledge Workers
Create Information in Their Areas of Expertise
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Expert Systems
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10
Expert System
Captures & Stores Knowledge of Experts
Knowledge Base
Subject Knowledge & Experiences of Experts
Imitates Human Reasoning & Decision Making
Inference Rules
Logical Judgments Applied to Knowledge Base
Artificial Intelligence
Make Decisions in Real-life Situations
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Careers in IT
Chapter
10
Information Systems Manager
Create / Implement Computer Policy and Systems
Master's Degree In Business
Strong Technical Background
Strong Leadership
Able to Communicate in Technical and Nontechnical Terms
Annual Salary of $92,000 - $125,000
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