• Management is the process of accomplishing the goals of an organization through the effective use of people and other resources.

• What is a manager?
• Managers are the people who make things happen!

• The entrepreneur who develops the idea for a new business.
• The chief executive of a firm who decides to compete in a changing international market
(like you did in the international business unit)

Supervisors of small and large businesses
(like your bosses)

• Planning which involves analyzing information, setting goals, and making decisions about what needs to be done.

• Organizing which means identifying and arranging the work and resources needed to achieve the goals that have been set.
• Staffing which includes all the activities involved in obtaining, preparing, and compensating the employees of a business.

• Implementing which is the effort to direct and lead people to accomplish the planned work of the organization.
• Controlling determines to wht extent the business is accomplishing the goals it set out to reach in the planning stage.

• Top-level managers
• Mid-managers
• Supervisors
• Management by others

• Top Management
• Executives are top-level managers with responsibilities for the direction and success of the entire business.

• Mid-Management
• Mid-managers are specialists with responsibilities for specific parts of a company’s operations.
• Ex: Customer service manager, human resource manager

• Supervisors
• Supervisors are the first level of management in a business.
They are responsible for the work of a group of employees.
They often have nonmanagement duties in addition to their management work.

• Management by Others
• Employees who are not managers complete work that seems to be a part of one of the management functions.

• What is a “management style”?
• Management style is the way a manager treats and involves employees
• Tactical Management Style is a style in which the manager is direct and controlling

• Strategic Management Style is a style in which managers are less direct and involve employees in decision making.
• Mixed Management Style is a combination of both tactical and strategic styles.

• Line
• Line and staff
• Matrix
• Grapevine

• Line Structure
• The line structure is defined by its clear chain of command. In other words, the boss makes the final decisions.
•
• This is most often used in small organizations—such as small accounting offices and law firms, hair salons, and "mom-and-pop"

• Line and Staff Structure
• This structure combines the expertise of employees in a specific area. The line departments make decisions that affect the entire company while the staff departments have input for their specific department.

• Matrix Structure
• This is a mixture of Line and
Line/Staff. Here, employees may have two roles. While they are hired to work in one department, they may have to work under the supervision or leadership of another department (team).

• Grapevine
• In this structure, which is extremely informal, rumors and word of mouth is used to disseminate information.

• Top-down decision making
• Decisions reflect common goals
• Little input from ranks
• Responsibility not shared
• Individuality can be stifled

• eliminates the unnecessary levels of management
• places more authority in the hands of first-line managers and staff
• Managers have more people reporting to them

• A management plan is a way for a company to set out its goals and identify how it will accomplish those goals in a given period of time.

• A mission statement outlines what the company is now. It focuses on today; it identifies the customer(s); it identifies the critical process(es); and it states the level of performance.

• A code of ethics is a set of rules for guiding the action of employees or members of an organization.
• Core values are the important principles that guide decisions and actions in the company

• Leadership is the ability to motivate individuals and groups to accomplish important goals.

• Does being a good manager make one a good leader?
• Does being a good leader make one a good manager?

• Understanding
• Initiative
• Dependability
• Judgment
• Objectivity
• Confidence
• Stability
• Cooperation
• Honesty
• Courage
• Communication
• Intelligence

• Study leadership
• Participate in organizations and activities
• Practice leadership at work

Observe leaders
Work with a mentor
Do a self-analysis and ask for feedback

• Define the problem
• Identify the choices
• Evaluate the advantages and disadvantages of each choice
• Choose one
• Act on your choice
• Review your decision