Our strategy
Our
purpose
Our
differentiated
strategy
Delivering technology solutions that enable people everywhere
to grow, thrive and reach their full potential
The leading provider of end-to-end scalable solutions
Practical
innovation
Efficient, simple
and affordable
Superior
relationship model
Our
customers’
imperatives
Our
End-to-End
Portfolio
2
Confidential
Connecting
END USERS
Integrating and
optimizing the
ENTERPRISE
Simplifying and
securing through
SOFTWARE
Accelerating
innovation with
SERVICES
EMEA Support and Deployment
Dell Employee 2.0
Innovation
Virtual
Collaboration
Social
Intelligence
Critical
Awareness
Emotional
Intelligence
3
Confidential
Our program
enables
Graduates to
develop the
below skills
Adaptive
thinking
Graduate
Global
Awareness
EMEA Support and Deployment
EMEA Support and
Deployment
Global Support & Deployment Services (GSD)
Services Product Group
• Build service offerings to support customers’ needs and environment
• Reevaluate service offerings to ensure customer’s top issues and
concerns are supported
Global Configuration Services
•
•
•
•
Customer
Imaging service
Hardware customization
Asset management services
Custom fulfillment service
Purchase
Global Takeback
• Dell Producer Responsibility
Asset Recovery Services
• Recycling, disposal
• Dell retired capital, and data destruction
End of
Life
Global Storage Services
•
•
•
•
Resolve issues with current products
Impact future product releases
Build in improved serviceability
Technical Account
Management
•
• Client & enterprise system installation
Delivery
Services Engineering
•
•
•
Global Installation Services
Supporting customer environments
Contacts Centers
• Phone, email, & chat
Global Field Services
Complex data center deployment
Enterprise response
Storage consulting
Technical Solutions Group
Support
Maintenance
eSupport
• Online solutions
• Onsite service
• Carry-In service centers
Proactive Maintenance
Dell TechDirect
Service Parts
• Customer self service part dispatch program
5
Confidential
• Proactive system monitoring
• Part dispatch fulfillment
EMEA Technical Support
Global Support & Deployment Grad Program
Rotational framework
 2 year program in different functions within the GSD
organization
 Enable Graduates to realize full potential
 Training and Competency development
 Extensive advancement opportunities
 Create GSD Subject Matter Experts
 Identify high potential employees
 The future of GSD
6
Confidential
EMEA Technical Support
Skillset Development
Technical skills
Enterprise
Support
Hardware
knowledge
Software
Knowledge
ITIL
Environment
CompTia
CCNA/MCSE
Managing
Conflicts
Saba/Educate
Dell
Communication skills
4UP +
Mentoring
Presentation
skills training
Presentation
skills in practice
Customer
Handling
Project Management skills
MS Project
7
Confidential
7 Confidential
Advanced Excel
Six Sigma
PM3
EMEA
Technical
Support
Finance
Graduate
Program
ITDP
8
Confidential
EMEA Technical Support
IT Development Program (ITDP) – Vision
Purpose
Strategy
Value
Proposition
Features
9
Identify and grow top talent within Dell IT
Provide accelerated development focus for future IT leaders and
distinguished engineers
Leadership
Managers
Participants
Invest in the future of
Dell IT
Access to diverse and
critical pool of talent
Achieve long term
career goals
On the job training
through challenging
Assignment to drive key
experiences
Formal Mentoring,
Coaching and
Networking with IT
Executives
(70%)
(20%)
ITDP Academy curriculum
to build competencies,
soft skills, and technical
acumen
(10%)
Dell - Internal Use - Confidential
Participant Commitment
• Maintain top performance levels
• Remain flexible with roles and duties
that may be assigned to enhance your
development
• Proactively solicit performance
feedback from managers, peers, mentors,
etc.
The more involved in
your development,
the greater the return
• Attend and actively participate in all
required ITDP group sessions, including
annual conference
• Actively participate on CIO People and
ITDP committees
EMEA Support and Deployment
Manager Commitment
•Ensure the assignment provides
challenging/stretch experiences for
participant
• Provide frequent performance feedback
• Hold development 1x1s with the participant
at least quarterly
• Provide regular feedback to program
management
• Support development and program
activities, travel to annual conference
EMEA Support and Deployment
Ireland University Relations 2016 Openings
12
Dell - Internal Use - Confidential
Grow
Career & Capability
IT Career
Opportunities
29 Limerick
3 Dublin
Program
Description
Software
Developer
Responsible for the design and development activities associated with software using a
range of applicable technologies (programming languages, compilers, assemblers,
debuggers, other tools) for products used in local, networked or Internet-related
computer programs
Business
Systems
Analyst
Provides cost effective business systems and applications analysis in support of the
development and implementation of business applications
Network
Engineer
Establishes networking environment by designing system configuration; directing system
installation; defining, documenting, and enforcing system standards
Test Engineer
Analyzes and conducts thorough quality-control tests to ensure that software operates
properly, is defect-free, and meets or exceeds specified standards and end-user
requirements
Provides technical support and training to personal computer and PC network users
Technical
Dell - Internal Use - Confidential
13
Analyst
Qualities Required in Dell IT Candidates
Prerequisites for interview:
•
Has initiative and self motivation
•
High standards for themselves and their team
•
Deals well with change
•
Adaptive to ambiguity
•
Natural problem solver; enjoys challenge
•
Passionate & creative
•
Drives for success
•
Collaborative & open-minded team player
•
Is committed to their projects and challenges
•
Desires to help team/peers reach optimum performance
Interview Process
Applications
Close Nov 5th
Prescreen
1st Round
2nd Round
Final
Round
Offers
Successful
Applicants
invited for
phone
interview on
6th Nov
Phone
interview
9th/10th Nov
Assessment
Center in our
Limerick Campus
23rd/24th
Interview
with
Manager
November
30th -4th
December
16th/17th/18th Nov
-Technical
-Competency
-Group
Applications to: jessica_riordan@dell.com
Start date Summer 2016
15
Dell - Internal Use - Confidential
Cork,
DSG – Our Business
Dublin/Cherrywood
– Our Businesses
Headcount 250
• 90% relationship business
• High tech multi-lingual capabilities
• EMEA/APAC Business & Technology Centre
DSG EMEA Sales
•
•
•
•
•
EMEA Inside Sales & Pre-Sales (multilingual)
EMEA Sales Operations
EMEA License Compliance
EMEA Support Renewals (Multilingual)
Commercial Sales Training & Development
DSG Services
• EMEA Technical Support
• Global Internal IT
Great connections
Our team members





Diverse Community
Average Age: 36
23 Nationalities
38%Female
Multi-lingual /16 languages
Community
Involvement
Business Support Teams
•
•
•
•
•
EMEA Marketing & Event Management
EMEA Finance & Accounting
EMEA & APAC Deal Desk
Ireland Talent Acquisition
Human Resources
Dell - Internal Use - Confidential
Dell Ireland Full Potential
Graduate Program
James Symington, November 2015
17
Dell - Restricted - Confidential
James Symington – Graduate Manager Dell
Software
• 25 years in IT industry
–
–
–
–
Distribution
Start ups
Vendors
Reseller
• 4 years in Dell
– Inside Sales
– Manager
– Mentor
• Program
– Build Pipeline
– Develop future leaders for Dell
18
Dell - Restricted - Confidential
Dell Graduate Program
• Building Pipeline
– Training on Software products
– Sandler training
– Calling prospects to look for opportunities
• Develop future Leaders for Dell
–
–
–
–
–
–
–
Challenge
Mentor
Buddy
1-1 coaching
Senior Execs
Inside workings
Projects
19
Dell - Restricted - Confidential
Why Dell?
• Fast track apprenticeship – hard
work/thorough training
• Exposure to Senior Executives and inside
line of the Dell Global business
• Opportunity to be a future Leader of Market
leading IT Solutions Company
20
Dell - Restricted - Confidential
Dell Software Group
Graduate Programme
UCC Presentation
November 2015
DSG
Dell Software Group
•
•
•
•
•
22
A conglomeration of
software companies
purchased by Dell
Offers numerous IT
solutions
Recently acquired
EMC
Offices worldwide
with Irish offices in
Dublin, Cork, and
Limerick
Cork office is slick as
Dell - Restricted - Confidential
Sales Programme
Graduate Profiles
• A mix of Tech and
Business Grads
• 5 Masters & 2 Undergrads
with extensive experience
• 5 Girls, 2 Boys and
growing
• 12 Grads in total. 5 Irish, 4
German speakers and 3
French Speakers
• Outgoing and driven
personalities
•
•
•
•
•
•
Working within EMEA
market
Working the Sales
Department
Training with sales people
and professional courses
Working with marketing so
in a business development
capacity
Michael Dell wants 1 in 4
new hires to be graduates
Competitive Benefits and
Remuneration
Recruitment
Language
Headcount
Hired
Offer
accepted
Gap
German
4
1
1
2
French
3
1
1
1
English
5
5
0
0
Total
12
7
1
0
23
Dell - Restricted - Confidential
Graduate Status Update 19/10/15
• 5 weeks of training & up-skilling
• Close alignment marketing, sales operations, enablement
• Close monitoring of graduates- A manager is assigned to supervise and provide guidance to
graduates
• Sandler Sales Training
• Ongoing development – Ensuring proper training before calling out which provides them with
a broad, holistic understanding of the processes involved in the sales process.
• Meetings with C-level managers and the assigning of permanent mentors.
24
Dell - Restricted - Confidential
Status update
25
Activity
Date
Result
IAM Seminar
13/10/15
20 out of 30
Registrations
ESM – Instructor training
14/10/15
Completed
Windows – Instructor/online
training/call shadowing
13/10/15
Completed/progress
Toad – /Instructor/online
training/call shadowing
13/10/15
Completed/progress
Dell - Restricted - Confidential
Next 8 weeks
26
Activity
Deadline
Result
SFDC 100%
23rd Oct
In progress
Finalize activity Metrics
23rd Oct
In Progress
Call shadowing complete
6th Nov
In progress
Hire remaining 4 Grads
16th Nov
In progress
Campaigns/Content 1 month
in hand
16th Nov
In progress
Campaign/Template
27th Nov
In progress
Dell - Restricted - Confidential
Communities :
College:
•
Bachelor of Business
(Honours) in Marketing
- 2010 -2014
Work Experience
•
SpaceWorks
•
Dell Software
Marketing Rotations
• Program, Field,
Channel & Digital
Marketing
Dell Software
20/10/14 - 03/11/15
27
Dell - Restricted - Confidential
•
Employee
Resource Groups
Community service
and volunteering
Extra-curricular
activates:
•
•
On-going Training
Internal
Communications
Questions