The Council on Information Technology
Impacting the Student
Lifecycle Through Unified
Communications
May 19, 2015
Introductions
Scott Jager
Director of Business
Development,
Higher Education
Kurt Snodgrass
Business Development
Manager – Strategic Accounts
Who & Why Jive?
Founded 2006 (privately held) - nationally recognized as both a provider and a
platform for cloud-based VoIP solutions
100% cloud focused development company with a fully meshed, end-to-end voice
platform (PaaS) - robust feature set that creates efficiency and convenience for one
low, predictable cost
More than 160,000 users from all verticals, including public and private colleges and
universities throughout the United States
Unmatched customer support - sales engineering, service account management,
project management, field engineering, customer support, technical support
Highly scalable and reliable - redundant across 7 datacenters throughout the US,
and backed by strong SLAs (4+nines)
Higher Education, Business Intelligence, Product Development teams - over 100
combined years of higher education experience
Jive Hosted VoIP Features
Basic Features
Auto Attendants
Call Analytics
Call Logs
Call Recording
Call Reporting
Conference Bridge
Conferencing (3-way)
Custom Greetings
Custom Messages
Custom Hold Music
Custom Schedules
Barge
Day and Night Modes
Desktop Integration
Dial by Extension
Dial by Name
Dial Plans
Dial-by-Name Directory
Direct Inward Dialing
Direct Outward Dialing
Directory on Phone
Eavesdrop
Extension Dialing
Extension Transferring
Fax to Email
Hosted Call Recording
Inbound Call Filters
Individual Call Logs
Voicemail to Email
Intercom
Web-Based Admin Portal
Whisper
Web-Based User Portal
Last Number Redial
Line Failover
Management Features
LDAP Integration
Auto-Divert
Local & LD Dial-Tone
Auto-Reject
Message on Hold
Call Forwarding
Message Waiting Indicator Call History
Multiple Auto-Attendants
Call Hold
No Busy Signal
Call Park/Pickup
Password Protected
Call Queues
Presence Monitoring
Call Routing
Music on Hold
Call Transfers
Remote Access
Call Waiting
Ring Groups (Call Hunt)
Caller ID
Speed Dial
Caller ID (CNAM)
Temporary Greeting
Do Not Disturb
Unlimited Auto Attendants Find Me/Follow Me
Unlimited Extensions
Missed Call Indicator
Unlimited Virtual Extensions Multiple Calls per Line
Virtual Fax
Multiple Queues
Visual Dial Plan Editor
Multiple Ring Groups
Voicemail
Schedule-Based Routing
Three-Way Calling
Time-Based Routing
Unlimited Dial Plans
Call Center Features
Advanced Ring Strategies
Agent Login/Log out
Custom Queue Hold
Message
Custom Queue Hold Music
Escape from Call Queue
Pre-Call Announcement
Queue Call Barge
Queue Call Eavesdropping
Queue Call Recording
Queue Call Whisper
Report Caller Hold Time
Unlimited Call Queues
Wait Time Announcement
Phone Service
24/7 U.S.-Based Support
Cloud PBX
* Extra charge for service.
Full System Integration
International Calling*
Jive Desktop
Mobility Softphone
Multi-Site Compatible
Toll-free and Local
Numbers*
Unlimited Minutes
Unlimited PBX Changes
Redundant Data Centers
Custom Software: Custom-built and maintained
Architecture:
• Full mesh / Minimum N+1 Redundancy
• Redundant Power, Fiber, GigE
• Multi-homed BGP Network
• Uncompressed VoIP (G711, G722)
Development:
• Over 60 full time software engineers
• 100% US based development and support
Jive’s Higher Education Impact
Op-Ex vs Cap-Ex
• Low, predictable cost per devise each month, without the
investment in on premise equipment & monthly service
charges (free phones for the majority of users)
o Eliminates need to pay for T-1, PRI, ISDN & other voice
circuits
Jive’s Higher Education Impact
Increased Collaboration
• Developing multiple modalities of communications (voice,
video, video conferencing w/ screen share, mobility, social,
presence, chat, emergency notification and API integration)
on one platform
o Impact students, faculty, staff and administration alike
Coming Soon: MyJive
Jive’s Higher Education Impact
Impact Student Lifecycle
• Provide mobility access to students to create unique value
proposition, impacting recruitment, retention, graduation
rates and alumni relations
o Millennial students want to guide the destiny of their
educational path
Thank you!
Questions?