The Council on Information Technology Impacting the Student Lifecycle Through Unified Communications May 19, 2015 Introductions Scott Jager Director of Business Development, Higher Education Kurt Snodgrass Business Development Manager – Strategic Accounts Who & Why Jive? Founded 2006 (privately held) - nationally recognized as both a provider and a platform for cloud-based VoIP solutions 100% cloud focused development company with a fully meshed, end-to-end voice platform (PaaS) - robust feature set that creates efficiency and convenience for one low, predictable cost More than 160,000 users from all verticals, including public and private colleges and universities throughout the United States Unmatched customer support - sales engineering, service account management, project management, field engineering, customer support, technical support Highly scalable and reliable - redundant across 7 datacenters throughout the US, and backed by strong SLAs (4+nines) Higher Education, Business Intelligence, Product Development teams - over 100 combined years of higher education experience Jive Hosted VoIP Features Basic Features Auto Attendants Call Analytics Call Logs Call Recording Call Reporting Conference Bridge Conferencing (3-way) Custom Greetings Custom Messages Custom Hold Music Custom Schedules Barge Day and Night Modes Desktop Integration Dial by Extension Dial by Name Dial Plans Dial-by-Name Directory Direct Inward Dialing Direct Outward Dialing Directory on Phone Eavesdrop Extension Dialing Extension Transferring Fax to Email Hosted Call Recording Inbound Call Filters Individual Call Logs Voicemail to Email Intercom Web-Based Admin Portal Whisper Web-Based User Portal Last Number Redial Line Failover Management Features LDAP Integration Auto-Divert Local & LD Dial-Tone Auto-Reject Message on Hold Call Forwarding Message Waiting Indicator Call History Multiple Auto-Attendants Call Hold No Busy Signal Call Park/Pickup Password Protected Call Queues Presence Monitoring Call Routing Music on Hold Call Transfers Remote Access Call Waiting Ring Groups (Call Hunt) Caller ID Speed Dial Caller ID (CNAM) Temporary Greeting Do Not Disturb Unlimited Auto Attendants Find Me/Follow Me Unlimited Extensions Missed Call Indicator Unlimited Virtual Extensions Multiple Calls per Line Virtual Fax Multiple Queues Visual Dial Plan Editor Multiple Ring Groups Voicemail Schedule-Based Routing Three-Way Calling Time-Based Routing Unlimited Dial Plans Call Center Features Advanced Ring Strategies Agent Login/Log out Custom Queue Hold Message Custom Queue Hold Music Escape from Call Queue Pre-Call Announcement Queue Call Barge Queue Call Eavesdropping Queue Call Recording Queue Call Whisper Report Caller Hold Time Unlimited Call Queues Wait Time Announcement Phone Service 24/7 U.S.-Based Support Cloud PBX * Extra charge for service. Full System Integration International Calling* Jive Desktop Mobility Softphone Multi-Site Compatible Toll-free and Local Numbers* Unlimited Minutes Unlimited PBX Changes Redundant Data Centers Custom Software: Custom-built and maintained Architecture: • Full mesh / Minimum N+1 Redundancy • Redundant Power, Fiber, GigE • Multi-homed BGP Network • Uncompressed VoIP (G711, G722) Development: • Over 60 full time software engineers • 100% US based development and support Jive’s Higher Education Impact Op-Ex vs Cap-Ex • Low, predictable cost per devise each month, without the investment in on premise equipment & monthly service charges (free phones for the majority of users) o Eliminates need to pay for T-1, PRI, ISDN & other voice circuits Jive’s Higher Education Impact Increased Collaboration • Developing multiple modalities of communications (voice, video, video conferencing w/ screen share, mobility, social, presence, chat, emergency notification and API integration) on one platform o Impact students, faculty, staff and administration alike Coming Soon: MyJive Jive’s Higher Education Impact Impact Student Lifecycle • Provide mobility access to students to create unique value proposition, impacting recruitment, retention, graduation rates and alumni relations o Millennial students want to guide the destiny of their educational path Thank you! Questions?