Basic Computer & Network
Troubleshooting
TLA 2003 Net Fair II / Richard Wayne
Contact Information
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richard.wayne@utsouthwestern.edu
214.648.4755
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Presentation Outline
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My background
UT Southwestern Medical Library
Audience check
Approach
Computer troubleshooting
Network troubleshooting
Further reference
Q&A
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My Background
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Over 20 years professional experience in I.T.
Over 10 years focused on library technology
MBA
Assistant Director of Information Systems, UT
Southwestern in Dallas
Consultant, Strategic Information
Management Services
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UT Southwestern Library
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Large academic
medical library
Heavy investment in
networked technologies
Systems staff
300+ computers
(Windows/UNIX
servers, PCs, Macs,
PDAs)
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Some Other Libraries
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We’ll use the DeSoto Public Library and the
Lancaster Veterans Memorial Library as
public library examples in contrast to UT
Southwestern
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Audience Check
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What’s the level of
computer experience?
What’s the level of
network experience?
User versus
technician?
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Troubleshooting
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From www.webopedia.com - To isolate the
source of a problem and fix it. In the case of
computer systems, the term troubleshoot is
usually used when the problem is suspected
to be hardware -related. If the problem is
known to be in software, the term debug is
more commonly used.
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Set the Stage
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"Give a man a fish, and you feed him for a
day. Teach a man to fish, and you feed him
for a lifetime." – Lao Tzu
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Approach – I - Prevention
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Prevent problems from happening
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Hardware & software life cycle
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Get good stuff with manuals and software and support
and longevity
System specifications come in handy
Apply updates and patches (see next slide)
Install programs judiciously
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Approach II - Updates
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Approach - III
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Do no harm
Think through your plan
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Time involved
Parts needed
Tools needed
Back out plan – Plan B
Do you have a good backup strategy?
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Approach – IV – Restore Points
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Approach – V – Emergency Repair Disk
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Approach – VI - What Do Staff &
Patrons Really Need To Do?
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Computer Troubleshooting
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Take a deep breath
Think it through
Take your time
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Windows Troubleshooters
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Windows Help
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OEM Assistance
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Remote Assistance
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rd
3
Party Utilities - I
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rd
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Party Utilities - II
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rd
3
Party Utilities – III
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Online Help - I
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Online Help - II
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Computer Troubleshooting Finale
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Keep your computers
clean and updated
Use available
resources
Ask “What changed?”
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Network Troubleshooting
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Education Is The Key
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Network Diagrams Are Invaluable
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Your Neighborhood
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Ipconfig – What’s Set On The PC?
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Ipconfig - Results
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Network Connection Details
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Give me a ping, Vasily. One ping only
please!
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Tracert
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DNS Troubleshooting
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Network Monitor
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The Key In Network Troubleshooting:
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Isolate the problem:
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Cable
PC
Switch
Router
DNS
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Further Reference - I
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Further Reference - II
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Further Reference – III – Books, Books,
Books…
cavorite-lis
n
-fGET
tg/stores/d
communit
rate-item
cust-rec
just-say-no
true
m/justsay
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Questions And Maybe a Few Answers?
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