Claim Manager (APS 4)
Long-term Claims Group
Claims Policy and Systems Division, Comcare
Melbourne
Comcare is the Australian Government workers’ compensation and occupational health
and safety authority. Comcare works in partnership with its customers to reduce the
human and financial costs of workplace injuries and disease. Our vision is to make
Australian Government workplaces the safest in Australia.
Comcare upholds the APS Values and Code of Conduct and its people accept
responsibility and accountability for their actions at work, contribute to their full extent
and continue to improve the quality and service of all their activities
Comcare’s strategic corporate plan is available at www.comcare.gov.au
About the job
There are a number of Claim Manager Australian Public Service (APS) level 4
positions available, all located in Melbourne. An order of merit may be established
from this process, valid for 12 months.
Claim Managers in Comcare’s Long-term Claims Group manage workers’
compensation claims from Australian government employees who were injured at work
or became ill before 2002.
The role’s primary focus is on determining entitlements to compensation on long-term
claims. You will liaise with employers, injured workers, doctors, specialists,
rehabilitation providers and other allied health specialists. Claim Managers report to an
APS 6 Team Leader.
Excellent customer service and well developed decision-making skills are critical to the
success of this position.
Comcare employees receive comprehensive and expert training in Australian
government workers’ compensation legislation and have access to career and skills
development.
Positions are available on a full-time or part-time basis.
Contact
Telephone
Ms Janit Gardner, Operations Manager - Long-term Claims
1300 366 979
Duty statement
As a member of a team responsible for managing a portfolio of long-term claims, Claim
Managers:
1. Interpret and apply legislation, policies and procedures to the management of
claims made under the provisions of the Safety Rehabilitation and Compensation
Act 1988;
2. Undertake operational and administrative tasks including exercising delegations in
accordance with appropriate legislation, policy and procedures, providing technical
assistance and procedural guidance;
3. Communicate and liaise effectively with stakeholders within and external to Comcare;
4. Contribute to the process of quality assurance and continuous improvement within Comcare;
5. Participate in corporate learning and development activities; and
6. Work in a team environment and contribute to team goals, including some management
responsibilities for less experienced team members.
Selection criteria
1.
Ability to interpret and apply legislation, policy and procedures.
2.
Sound interpersonal and teamwork skills, including:
 the ability to foster productive working relationships
 a co-operative and flexible work style
 ability to manage workloads and
 a commitment to learning and development.
3.
Well developed written and oral communication, including liaison, negotiation and
representational skills.
4.
Demonstrated ability to independently manage a personal workload having regard
to team and organisational needs, performance measures, quality and timeliness.
5.
A capacity for research and analysis, including the ability to think laterally and to
make sound decisions.
6.
An understanding of, and a strong commitment to, APS and Comcare Values, the
APS Code of Conduct Values1, Occupational Health and Safety, Workplace
Diversity and Workplace Consultation.
1
For the APS Values and APS Code of Conduct, go to www.apsc.gov.au .
Selection process
Selection for employment in Comcare is based on merit. This means that an
assessment is made of the suitability of applicants using a competitive selection
process.
To be considered for this position, your application must include:
 an Application Cover Sheet
 a statement of claims against the selection criteria, and
 a curriculum vitae of personal details, qualifications and employment history.
Incomplete or late applications will not be accepted.
To be eligible for an ongoing engagement with Comcare:
 you are required to be an Australian citizen, and
 you have not received a redundancy payment from the Australian Public Service
within the last twelve months.
Comcare will assess your statement of claims addressing the selection criteria and if
you have demonstrated skills against each criterion you will be considered for the next
stage of the process. The next stage may or may not involve an interview. You will be
advised if you have not been selected for interview.
Applicants should nominate at least two referees who are able to comment on your
work performance. If you are selected for an interview, referees may be contacted to
confirm your statement of claims and work experience.
We expect the selection process to take approximately six weeks.
Statement of claims
To address the selection criteria please respond using examples from work (maximum
250 words each criteria). If you do not have work examples, please provide relevant
examples from your school, university or other experience. Please focus on your own
involvement in the various situations (use ‘I’ rather than ‘we’) and provide examples
that have occurred within the last two years wherever possible. To provide the most
information about your capabilities for the role, provide examples which have a clear
beginning, middle and end. The STAR approach may assist you:




Situation - Brief outline of the situation or setting, who was involved and what was your
role?
Task – what did you do, what happened next?
Approach or action you took – how did you do it?
Result – what was the outcome, what feedback did you receive?
Application Cover Sheet
Claim Manager (APS4)
Long-term Claims Group
GIVING FALSE OR MISLEADING INFORMATION IS A SERIOUS OFFENCE
Are you an Australian citizen? (yes or no)
Have you received a redundancy benefit from an Australian Public Service (APS) agency
or non-APS Commonwealth employer in the last 12 months? (yes or no)
If yes, what was your retirement date?
Personal details
Title
Gender (M/F)
Surname
Given names
Address
Postcode
Contact details
Home
Work
May we contact you at work? (yes or no)
Mobile
Email
Employment details
Current employer
Position/title
Length of service
If you currently employed in the Australian Public Service?
Classification/level:
AGS no:
Acting level?
Ongoing/non-ongoing
Workplace Diversity
Highest Education Level (optional – for statistical
purposes only)
Are you an Indigenous Australian? (yes or no)
First Language if not English
Do you have a disability?
If selected for interview or further assessment, please specify any assistance you may require:
Where did you find out
about this job?
Referee Details
Name
Gazette
(yes or no)
Relationship
Seek.com
(yes or no)
Comcare Website
(yes or no)
Phone
Email
Signature (not required for applications lodged electronically)
Signature
Date
Please email your application to recruitment@comcare.gov.au (preferred option) or mail to Recruitment
Adviser, Comcare, GPO Box 9905, Canberra ACT 2601.