PRAVEEN KUMAR SAINI
(R) 91-11-26346571 (M) 9868848292
Email: praveen.saini@gmail.com
praveen kumar jha
Mobile: 91-9891838166
Delhi
M.Sc. Computer Science + PGDCA + MCSE with 5 Yrs. Exp. into
Windows System Administration
PROFESSIONAL EXPERIENCE
Organization
:
HCL Comnet Systems & Services Limited
Duration
:
From 10th November 2003 to till date
Designation
:
Senior System Analyst
Presently working with HCL Comnet Systems & Services Limited as a Senior System Analyst on a
project for Extreme Networks Inc. Extreme Networks is a US based company with offices globally and is
one of the leading suppliers of high performance IP switching solutions.
Visited Extreme Networks Office, Utrecht, Netherlands for analyzing there business and technical
requirements including their IT Structure, Work Processes & Growth Strategy.
JOB PROFILE

Responsible for managing Altiris Client Management Suite Server 6.0 for Patch Management of
Windows Servers & Desktops Systems, Software Delivery, Software & Hardware Inventory,
Application Metering, OS Imaging & Deployment.

Responsible for managing McAfee ePolicy Orchestrator Server for deploying security
management solution such as Antivirus, Group Shield, DAT and Engine Updates.

Responsible for managing Trend Micro Server Protect for scanning of Network Appliance Filers
and performing product and pattern file updates.

Responsible for managing HP Print Server Appliances (4200 Series) for network printing and print
management. Performing schedule backup of the appliances and restoration when required. Also
performing firmware and driver updates for the appliances and printers.

Managing Livelink ECM - Document Management Server to provide full lifecycle management for
any type of electronic document enabling users you to deliver the right document to the right person
at the right time.

Responsible for managing Norton Ghost Suite Server for capturing & deploying images, performing
software distribution and inventory management.

Responsible for deploying Microsoft Patches using Microsoft Software Update Server (SUS) and
Windows Software Update Server (WSUS).

Troubleshooting Servers System Alerts for Processor Load, Disk Usage, Memory Usage, etc
monitored by NAGIOS monitoring tool.

Using Unicenter Service Desk for logging requests, incidents, creating change orders and
performing asset management
Extreme

Hosting Operational Review Meeting with client for discussing offshore operations and analyzing
the Call Queues trends on weekly basis.

Leading the Level 1 Desktop Support Team and handling escalations.
Organization
:
Wipro Spectramind Services Private Limited
Duration
:
From 30th May 2001 to 31st July 2003
Designation
:
Technical Support Associate
Worked with Wipro Spectramind Services Private Limited as a Technical Support Associate on a project
for Dell Computer Corporation. Dell Computer Corporation is a leading Computer manufacturer in United
States and Canada.
JOB PROFILE
Providing Technical Support on the installation, configuration and maintenance of wide range Dell
Systems with improved configuration, installation accuracy and total repair time efficiency using Tools
such as DellServ for request and asset management, Dell Solution Network (DSN) for troubleshooting
Dell range of products and Cisco eMail Manager for managing customer inquiries.

Responsible for performing hardware installation and setup of Dell Servers and Desktops Systems.

Responsible for performing operating system installation & troubleshooting on Dell Servers and
Desktops Systems.

Performing Diagnostics and Hardware Troubleshooting of Dell Servers and Desktops Systems in
case of failure. Running diagnostic utilities to determine the cause of error.

Performing Removal and Replacement Procedures for Dell Systems.

Performing break-fix services for Dell Systems.

Performing MS Office Installation, configuration & troubleshooting.
TECHNICAL SKILLS SUMMARY


















Managing & Troubleshooting Windows NT 4.0/2000/2003 Servers Systems.
Managing & Troubleshooting Windows 9x/2000/XP Desktop Systems.
Planning, Configuring & Administering Windows Active Directory Infrastructure.
Managing Sites, OU’s, Computers and User’s using Windows Active Directory.
Installing, Configuring & Troubleshooting Microsoft SQL Servers.
Installing, Configuring & Troubleshooting Citrix MetaFrame Servers, Server Farms and
Publishing Applications for remote access.
Installing, Configuring & Troubleshooting DHCP, DNS & WINS.
Assembly & De-Assembly of Intel based Servers & Desktops.
Managing & Troubleshooting File and Print Servers & FTP Server.
Administering Disks Quotas, Data Storage, Access to Shared Files & Folders.
Remote System Management using Dameware, Funk Proxy, Remote Admin, & VNC.
Spyware Management using eTrust Pest Patrol & MS Anti Spyware and Ad-Aware.
Managing Anti Virus Servers and Ensuring DAT & Engine update of client machines.
Slipstreaming Service Packs for Microsoft Windows 2000, XP & 2003 and MS Office.
Monitoring and optimizing system memory, processor, disk and applications for high
performance, reliability and availability.
Knowledge on Web casting Audio/Video Session using MS Windows Media Server.
Installing & Troubleshooting MS Office Application, Adobe Acrobat, etc.
Installing, Configuring & Troubleshooting Wireless Routers & Clients.

Diagnosing & Troubleshooting LAN/WAN Connectivity.
EDUCATION




Pursuing M.Sc. Computer Science,
Maharishi Dayanand University, Rohtak
[2005-2006]
Post Graduate Diploma in Computer Application (PGDCA)
Kurukshetra University, Kurukshetra.
[2003-2004]
Bachelors of Computer Application (BCA)
Indira Gandhi National Open University, New Delhi.
[1998-2002]
Diploma in Mechanical Engineering
G.B. Pant Polytechnic, New Delhi
[1997-2000]
PROFESSIONAL CERTIFICATIONS



MCSE
MCSA
TOEFL
- Microsoft Certified System Engineer (Windows 2000)
- Microsoft Certified System Administrator (Windows 2000)
- Scores: 250/300 and 5.5/6.0
PROFESSIONAL TRAINING

Altiris Client Management Suite (CMS) 6.0
Hewlett Packard Education, India.

Systems Management Server (SMS) 2003
Microsoft Channel Partner, India.

Training at Director General of Civil Aviation
Safdurjang Airport, New Delhi (Industrial Training was a part of Diploma in Mechanical Engineering)
ACHIEVEMENTS
Achievements are based on the feedback received from Customers of Dell Computer Corporation in
United States and Canada while working with Wipro Spectramind.
Certificate for Highest Customer Satisfaction Score
Certificate for Highest Customer Satisfaction Score
Certificate for Highest First Time Resolution Score
Certificate for Highest First Time Resolution Score
[May-Jul 2001]
[Aug-Oct 2001]
[Aug-Oct 2001]
[Nov-Jan 2002]
EXTRA CURRICULAR ACTIVITIES
Won prize for All India Camel Color Contest held by Camel India Private Limited.
Won the runner’s up certificate in Basketball at Zonal Level.
Certificate of Merit for Inter-House Football tournaments held in school.
Won prize for demonstrating the Life Cycle of a STAR during Science Exhibition held in school.
PERSONAL DETAILS
Date of Birth
:
11 April, 1979
Father’s Name
:
Mr. Ramji Lal Saini
Address
:
140, Bhagwan Nagar, Near Maharani Bagh, New Delhi-110014, India.
Sex
:
Male
Marital Status
:
Single
Nationality
:
Indian