MOHAMED SALMAN FARIS M
+971 - 554241867. salmanparis@gmail.com
SUMMARY OF EXPERIENCES
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Having 6 Years 9 months of Work Experience in IT Domain
Strong Experience in Installing Servers, Desktops Operating Systems and Troubleshooting
Knowledge of Handling HP, Dell and IBM Servers
Installing, Managing & Maintaining a DNS and DHCP
Having Experience in designing and Implementation of Microsoft Active Directory Infrastructure
Handling troubleshooting of Files & Print Servers, Hardware and Network problems
Provide a speedy resolution on critical and high priority issues and notifies to Incident management
An effective communicator with Good relationship & Management skills with ability to relate to people
at any level of business.
ACADEMIC QUALIFICATION
B.Sc., Information
Technology
Bharathidasan University
Trichy
2004 – 2007
First Class
CERTIFICATION
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Microsoft Certified Course MCTS – Active Directory Configuration– January 2013.
TECHNICAL KNOWLEDGE
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Server Hardware
HP Proliant DL-380,560,565
Servers
HP ML 350 G5 Server
HP ILO Tool
DELL , IBM Servers
Windows Server OS 2003 &
2008.
DNS, DHCP
Active Directory Support
MS Exchange Server 2003/2007
Backup & Restore
Windows Deployment Service
Group Policy and Group Policy
Management Consol
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VPN,WLAN
Windows Desktop OS
XP to 8
ITIL
SCCM
VMware Client
Citrix Client
McAfee 8.7 , 8.8
McAfee EPO
Bit Defender
Windows Remote
Assistance
Remote Desktop
Connection
Patches and updates
testing
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Safe boot management
BMC Remedy
Data Encryption
Linux, Ubantu
LAN, WAN and MAN
Preparing IR
Canon Image Runner
TCP/ IP
Parental Control
Bit locker
MS Outlook 2003,2007
and 2010 and Rules
Firewall Rules
Switches, and Routers
Printers and Scanners
ACHIEVEMENTS AND TRAININGS
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Calls of the Day for Achieved the highest levels of productivity
Data keeper and Data Recovery for managing data and recovered the data from crashed hdd
Achievement in Windows 7 Migration to over 3000 Assets Across Chennai Regional and 25 Depots
Outstanding Support Engineer for Managing Critical and high priority issues without breaching the SLA
Corporate training on Mail Configuration in Blackberry Smart phones
Corporate training on Performing Installation of OS in Online and Offline Build from WDS Service
PROFESSIONAL EXPERIENCES
HP India Sales PVT LTD,
Client: Hindustan Unilever Ltd Chennai
Through franchisee of NET CONNECT PVT LTD
Bangalore, India
Desktop Support & L1
Roles and Responsibilities:
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L1 Support to 2000 Users
Active Directory Asset management
User ID Requesting for Creations and deletions of Services
HP Proliant DL-380,560,565 Support from ILO
Operating System and VPN, Cloud system
Maintaining Domain Computers
Hardware issues and co ordinate with vendor (HP, Dell and IBM,)
Replacing hardware with a proper downtime Approval
McAfee 8.7 , 8.8 and managing updates from EPO Console
Microsoft Outlook , Thunderbird and Lotus Notes
Canon image Runner , HP Office laser Jet Printers
Dell and HP ( Enterprise Editions) Support
Data keeper to laptops users for Secondary Data Storage
Remote Support from various tools
Data recovery in Encrypted Drives from Safe boot encryption tools
Orbit , SAP Configuring
SCCM Client installations
Video and Audio Conference Support
Asset maintenance and Preparing inspection Report
Maintaining Data Cards
Webcasting, LiveMeeting Supports
Coordinating with 3rd Parties for Network Maintenance and Hardware Support
Monitoring and resolve the all L1 tickets without SLA bleach.
Riverbed configuration and Monitoring Process
Working Remedy support for ITIL Process
Remove unauthorized softwares and assets in Domains.
Operating System installation from Online and Offline Build.
Nov 2011 to May 2013
TASTE OF INDIA RESTAURANT PVT LTD,
Kumbakonam, India
System Administrator
Oct 2009 – Oct 2011
HIRA NETWORK
Karaikal (Ambagarathur), India.
Technical Support Engineer
June 2007 to Sep 2009
PERSONAL PROFILE
Date of Birth
Marital Status
Language Known
Passport Details
Visa Type
Visa Validity
Father’s Name
Nationality
Microsoft Certification ID
Date:
Place: UAE
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01 December 1986
Single
English, Tamil
Passport No: H3062311
Visit Visa
20th - Feb -2014
Mohamed Inayathullah
Indian
9728299
(Mohamed Salman Faris M)