Who CanRetire? An adviser’s guide to who our flexible CanRetire range can help – and how So what is this guide for? At Canada Life, we believe that helping customers to retire doesn’t have to be a long, complicated and expensive process. And that’s why so many people come to us. We’re 100% committed to helping you help more clients to retire with confidence. This is a quick guide to help you identify some of the different retirement needs and show some of the solutions we offer. There are typically four main scenarios people face in retirement. And we have solutions for each. Our solutions are also right for other scenarios too. Our CanRetire range of retirement options Our CanRetire range is designed to help any of the people in these situations feel empowered about their retirement choices. It gives them the flexibility to mix, match and blend the options to suit their needs. Whether they’d like to consolidate multiple pension pots, take their pension as an income, a lump sum or even both, they can. This guide can help enable you to deliver a personal and efficient service to them, and point out the choices available. The best thing about our range is that it could work for everyone No matter who your clients are or how they want to retire, we’ve got a range of flexible options they can mix, match or blend to suit their needs. Does your client want to top up their income and see it grow? Do they want a variable income or a cash lump sum? Does your client want certainty from their income? Do they want to save? She can top up her income So how can you spot her? Meet Sue. She’s a prime example of a typical income topper-upper. She’s aged 55+ and probably has around £50,000 saved in her pension pot. Ideally, she’d like to draw an income, whilst leaving some of her money invested. What’s her situation? She might have dependants to support, so she probably wants to carry on working to keep an income coming in. Her main focus is to keep up the day-to-day living standards for herself and her family. Sue understands her circumstances could change at any minute, so probably likes to stay fully informed on financial matters, as well as getting regular reassurance and advice from someone she can trust. What’s a suitable retirement product? Well, since April 2015 she no longer has to buy an annuity so has the freedom to choose from what’s available. She could try something like the CanRetire Fixed Term Income Plan. It provides a guaranteed monthly income to top up her wages for a fixed amount of time, and also allows her to keep her money invested. After the fixed term ends, she will receive a guaranteed lump sum, the ‘Guaranteed Maturity Value’. While the term and income are set, her needs are still reviewed, allowing her to change to a different product if needed, and at the end of the term she can review her options. Other products she might find useful Either the CanRetire Flexible Drawdown Plan so she can take the money she needs when she needs it; 25% can be taken as a tax-free lump sum before making any withdrawals and leave the rest invested to enjoy any potential growth. Or she could also use the CanRetire Pension Investment Plan, which would give her a simple way to save as much or as little as she wants and access her savings when she needs to. “I plan to continue working part-time and need my pension to top up my income” Sue They can take cash So how can you spot them? Meet the Tolworth Swimming Club. Typically around 55+ they want to draw part of their pension in lump sums whilst leaving the rest invested. They’ll have about £50,000 saved in their pension pots and probably have a pretty clear idea of how they’d like to spend it. What’s their situation? They’re reasonably financially savvy so will know about the new pension freedoms and will be keen to make the most of them. They just might need some advice on how best to do this; by finding out more about things like the tax implications of taking lump sums out, for example. They are confident, independent decision-makers. Yet from time to time, they might overlook or not know about some key information or insights that could help them. “I am retiring in full. I don’t want to be tied into a long-term income product and I do want my money to keep growing” Rachel from the Tolworth Swimming Club What’s a suitable retirement product? They need something fairly flexible. That’s why an income product would suit them well. However, ideally they’d have one they feel would put them in control. Something like the CanRetire Flexible Drawdown Plan might be a good option, so they can take the money they need when they need it, yet leave the rest invested to give it the best opportunity to grow. Other products they might find useful The CanRetire Fixed Term Income Plan might also be a good solution as it provides a regular income each month. They could also try the CanRetire Pension Investment Plan. It’s a simple way to save as much or as little as they might need. He can be sure So how can you spot him? Meet Nigel. He’s the type of client who is 55+ and wants to be certain he can take out a risk-free product; one he can rely on to deliver a regular income for the rest of his life. What’s his situation? He knows who he is and where he is going. His retirement plans are big, so he wants to make sure he has concrete, reliable finances in place to support them. He needs a regular income stream too, and has dependants to think about, so probably wants to have a frank conversation about how best to pass his wealth on to them. Plus, despite his dynamic approach to life, he is a traditionalist and favours good, old-fashioned communications and regular assurances that his money is safe. “I am retiring completely so want to be certain I have a guaranteed income. After all, I have big plans!” Nigel What’s a suitable retirement product? A CanRetire Lifetime Annuity might suit a client like Nigel well. It provides a guaranteed income for life, no ifs or buts. He can get regular updates to stay in control and keep his dependants up-to-date about his finances too. Other products he might find useful With the CanRetire Fixed Term Income Plan Nigel can enjoy a guaranteed monthly income for a fixed amount of time, whilst keeping his money invested, and receive a guaranteed lump sum at the end of the term. By deferring taking his lifetime income now, he could also qualify for a greater income when he is older, potentially with an enhanced annuity. They can save So how can you spot them? Meet Jimmy and Jess. They represent your younger clients in the 25 to 45-year-old bracket. They know they need to save for retirement and probably have a work pension already. However, convincing them of the benefits of long-term saving in anything other than their work pensions won’t be easy as they’ve always got other priorities. What’s their situation? This group is likely to be liberal in their views and probably won’t be comfortable committing to a long-term plan. It might help to show them retirement products with real value, flexibility and the chance to save in smaller sums. Especially as it’s unlikely that a work pension alone will provide the income they’ll need when they’re older. On top of that, they might inherit wealth at some point in the future, so building long-term relationships with them and letting them know they can count on you if they need to, could help ensure they’ve got someone to turn to in years to come. What’s a suitable retirement product? A CanRetire Pension Investment Plan might be a great solution for these clients. It’s a simple way to save either a little or a lot, depending on their changing circumstances, allowing those with a number of pots to consolidate into one plan. It’s also easy to change the contribution amounts at their convenience and add in ad hoc contributions like bonuses. The main thing is to encourage them to make a start – however small – to get them on track for later. “I have lots of other financial priorities, but I do realise that saving for my future is important. It just has to be affordable” Jimmy Working with us A level of support to give you and your clients real confidence At Canada Life we understand how important it is to be here for you and your clients – at every turn. Our job is to make the process of advising your clients as easy as possible. That’s why we’re proud of our reputation for providing high standards of service across all parts of our business. For more information please refer to our client and adviser guides available from canretire.co.uk Getting in touch If you have any questions or would like copies of our client and adviser guides, contact our specialist Customer Services team: 08456 060708 customer.services@canadalife.co.uk www.canadalife.co.uk Customer Services Team Canada Life Limited, Canada Life Place, Potters Bar, Herts EN6 5BA Canada Life Limited, registered in England no. 973271. Registered office: Canada Life Place, Potters Bar, Hertfordshire EN6 5BA. Member of the Association of British Insurers. Canada Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Canada Life International Limited and CLI Institutional Limited are Isle of Man registered companies authorised and regulated by the Isle of Man Insurance and Pensions Authority. Canada Life International Assurance Limited is authorised and regulated by the Central Bank of Ireland. ID 7218 – 915R