AvayaLive™ Engage (formerly Avaya web.alive) Collaboration Solution for the Enterprise What if you could meet with co-workers customers and suppliers “face to face”, anytime – no matter where they live or work – without the hassles and costs of travel, without the expense or resources required for videoconferencing, and with capabilities beyond traditional voice and online communications. An online meeting space that is revolutionizing remote meetings, online sales and distance learning, AvayaLive™ Engage, offers that capability now. It enables you to move fluidly in an immersive 3D environment, from individual, to small group, to large group conversations. It removes the barriers to effective interaction and allows face-to-face meetings from the comfort of your office, home or anywhereyou have an Internet connection. Many businesses today are trying to AvayaLive™ Engage changes the way reduce office overhead and reign in people interact. travel expenses by increasing the percentage of telecommuting. Yet critical for effective meetings where Immersive. Intelligent. Integrated. participation really matters. Traditional With existing 2D conference voice-only conference calls are technologies, you can miss important ubiquitous, and chat and social media nuances, such as body language, vocal are increasingly pervasive. However, inflections and movements outside your they still are no substitute for in-person periphery. Document sharing, slide meetings. In a digital, global economy presentations and video feeds can be a where businesses operate across vast challenge as well. face-to-face interaction can be distances and many locations, shouldn’t there be a simpler, less expensive way for people to collaborate effectively? Now there is. powered by avayalive.com | 1 Intelligent. Behind its realistic graphics, video, clear audio and interactive capabilities, AvayaLive Engage offers practical tools to support the business end of communications. Sophisticated analytics help you monitor and measure usage across your organization and track a range of key business metrics, including collaboration volume and effectiveness, travel cost avoidance, sales, advertising reach, and brand recognition. Integrated. Everything about AvayaLive™ Engage is inviting and collaborative, including the low barrier to entry. All you need to start using web.alive is an Internet connection. AvayaLive™ Engage doesn’t suffer Designed to be intuitive and these limitations. Based on proven, user-friendly, AvayaLive Engage immersive 3D graphics, video and still meets security and privacy spatial audio technologies and requirements. As a Web-based tool, recent innovations in unified it easily integrates with your existing communications, this ground- Web pages, Web applications and breaking combination of real-time communications. It also technologies — delivered in a Web supports integration with your environment — makes AvayaLive enterprise or Web security solutions, Engage: as well as enterprise voice solutions. Immersive. Rich, 3D graphics, video and audio Meet. Sell. Learn. are highly engaging for participants With AvayaLive Engage, and help you establish cognitive collaboration takes place in a realistic and social presence. Liven up your environment, easily creating more slide presentations and other media interest and “stickiness” than an via AvayaLive Engage. Look your impersonal voice-only call or 2D audience in the eye and judge their online interaction. Feature-rich, it level of interest and participation as if gives participants countless tools they were in the room with you. to enhance the collaboration experience. Consider some of the creative ways Avaya and our customers are applying AvayaLive Engage: 2 | avayalive.com powered by Group meetings A global technology company uses AvayaLive Engage™ to conduct employee meetings and customer events. Whether gathering key people from around the world to brainstorm new product ideas or inviting valued customers to try new technology capabilities, the company has found AvayaLive Engage to be a natural fit. Each event is branded under the company’s identity, and meeting spaces are customized to look much like its own environment. Collaboration tools allow participants Customer support to actively engage in the meeting, and Avaya and a major international the video and 3D spatial audio make financial services firm have found the experience more realistic and a common ground by leveraging natural, while at the same time AvayaLive Engage for customer serving up the benefit of support activities. They encourage huge cost savings. customers to attend regularly scheduled and informative Sales calls and events “how-to” sessions, make special “The flexibility of the AvayaLive Engage application provides the university with a tool to train faculty and advise students and simplifies schedules and logistics while simultaneously reducing our carbon footprint.” Leading state university rooms and professionals available A global maker of PCs has actively integrated AvayaLive Engage into its sales process, using it for direct online sales, product launches and other special customer events, and even for one-on-one consultations with customers. In addition to increase efficiency of its sales force — salespeople can “meet” far more customers in a day using AvayaLive Engage than would be possible through in-person meetings — the company has measured substantial increases in the time AvayaLive Engage based shoppers spend on its site. for troubleshooting, and host community support meetings in which a variety of customers can share knowledge and experiences. This approach reduces call volumes for contact centers, lowers the cost of one-on-one support and improves customer relations through customer involvement in solving product issues. “The personal element of a AvayaLive Engage, when properly managed by those hosting meetings and training, adds significant benefit to remote interactions. The sense of presence and personality may help remote participants feel more a part of a meeting or class, and less alienated. The AvayaLive Engage experience also provides for more intimate interaction between people and groups of people than standard web conferencing.” Wainhouse Research “Distance Education & e-Learning Practice” 2011 powered by avayalive.com | 3 Training In addition to customer support, the companies mentioned above — along with a prominent U.S. government agency — use AvayaLive™ Engage for employee on-boarding, skills training, and coaching and mentoring. Their HR and training departments have dramatically reduced costs and increased the quality of program delivery associated with these activities while receiving favorable responses from employees. This is especially important at a time when so many companies are employing mobile workers who telecommute or travel extensively. Learn more To learn more about the Avaya Unified Communications Portfolio, talk to your Avaya Account Manager or Avaya Authorized Business Partner or visit us at www.avaya.com. Visit www.avayalive.com for an online demo. About Avaya Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com. 4 | avayalive.com © 2012 Avaya Inc. All Rights Reserved. All trademarks identified by ®, ™, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. 03/12 • UC4686 powered by