Scantalk TeamView®
Application Suite
Enhancing Teams Collaboration Experience
Presented by Wilbert Zapata
Vice President of Business Development
Tel: 215-717-7346
wzm@scantalk.com
Agenda
• About Scantalk
• TeamView® Application Suite
• Positioning and Pricing
• Let’s Work Together!
• Summary of Benefits
• Q&A
About Scantalk
• Established in 2000
• Offices in Americas and EMEA
• Avaya DevConnect Gold member
• Microsoft Developer Partner
• Specialized in Unified Communications, Contact Center
and Customized CTI Integrations
• More than 50% of our customers on Avaya IP Office
systems!
Customers Pain
• Enterprises have done important investments on critical
communication technologies like eMailing, Calendar, IP Telephony,
Call Center, Mobility, Directory, Presence, IM, etc.
• Each application offers great value to the company but the complexity
to integrate and manage these amount of services increased
maintenance and support costs
• This complexity has affected the user who has to deal with loads of
applications, generating confusion and misuse.
Resellers Pain
• Customer demands more focus on enhancing user productivity but
with limited budgets.
• Integrating new technologies requires important investments on
technical training and certifications.
• Need to add more value to the actual solution portfolio in order to
leverage Sales teams.
• Competition is more aggressive than ever before!
• As consequence, inability to sell new applications and systems.
So, Why Scantalk?
Our Solution
• Scantalk has the capability to integrate different market leading
applications into one unique and easy-to-use Unified Communication
client enhancing employees’ collaboration and customer satisfaction.
• Scantalk solutions are able to communicate to each corporate
application in its own protocols therefore new investments on
integration products or services are no longer required.
TeamView® Application Suite
Solutions Portfolio
TeamView® Application Suite
• Unified Communication solution aimed to enhance
teams collaboration experience integrating Avaya
platforms with services like:
• Active Directory, with phonetic and skill based search
• 2-Way OCS/Lync Presence synchronization
• Exchange/Notes Calendar mining
• Absence management
• 3rd Party application Pop-up like CRM, ERP, etc.
• Embedded internet browsing
• Remote Control software integration
• Exceptional intuitive and user friendly
• Convincing reliability and performance
• Centralized configuration
TeamView® Components
• Unified Communication Clients
Unified
Operator
• Unified Operator
Timestamp
Office
Manager
• Office Manager
• Presence Manager
• BusinessSMS
Phone Status
for MS Lync
Presence
Manager
• Web Phone Book
• Add-On Modules
• Active Directory Lookup
Mobile Status
TeamView
Application Suite
BusinessSMS
• Active Directory to PBX
• Calendar Lookup
• Mobile Status
• Phone Status for MS Lync
• Timestamp
• Centralized configuration
Calendar
Lookup
Web Phone
Book
Active
Directory to
PBX
Active
Directory
Lookup
TeamView® Application Suite
Detailed Overview
TeamView® Unified Operator
• Provides Receptionist with a complete overview of the entire organization
and tools for handling all telephony communications.
• Advanced search function with
support for phonetics
• Phone status, OCS/Lync status,
Absence status, PC status
(screen saver and login/logout)
• Avaya CC Agent functionality
with complete queue information
• Calendar appointments display
• Change status to colleagues
• All telephony functions can be
operated with mouse and/or
keyboard shortcuts
TeamView® Unified Operator
• All Employee details in one screenshot including organizational information,
list of colleagues, calendar, phone status, absence/presence, etc.
The other parts no./name
Phone status
The 3 variants
Receiver
TeamView® Unified Operator
TeamView® Unified Operator
• Employees/contacts are listed in alphabetical order. On input the search
starts, and the number of employees/contacts are reduced to match is found
or to the desired employee/contact is shown in the list, then just click on it.
Todays calendar appointment(s). Reflects colors from Exchange/Notes
Department
Local number and initials
Additional information about an
employee is presented when he/she
is selected.
Telephone status
Free
Busy
Logout
Unknown
Send All Calls
Forward
Forward (VM)
Ext. Contact
TeamView® Unified Operator
• All organizational data is imported from Active Directory (AD). The search
routine supports phonetics search and free text search.
Organizational data
Contact related data
Searchable field + filter
Searchable field
Company
Name
Office/location
Initials
Department
Local number
Business Unit
Home number
Function
Mobile number
Office address
Tittle
Pager number
Fax number
Skills
E-mail
Chief
Secretary
Company addr
TeamView® Unified Operator
• All telephony functions can be operated with keyboard shortcuts
More information
Mark
search text
On Hold
Transfer (F3/F12 by one active call)
End call/Hang up
Answer call/Unhold
Make call
Toggle bet. call window/search field
Other shortcuts
CRTL-S = Activate alternative search
CTRL-Enter = Draw call
TeamView® Office Manager
• Radically improves working conditions for employees who daily serve
customers and partners.
• Support for all relevant
telephony functions
• Complete overview of the entire
organization
• Advanced search function with
support for phonetics
• Email integration
• Individual and total call log
• Avaya CC Agent functionality
with complete queue information
• Remote Control software
integration
• 3rd party Pop-up integration
TeamView® Office Manager
TeamView® Office Manager
• All functions are accessible via mouse or keyboard. Only icons which are
currently usable are highlighted. The voice mail icon is only highlighted if a
voice message is recorded.
Make call
Answer
On Hold
On Hold
Transfer
Hangup
Send all calls
Group pickup
Complete transfer
Hang up
Answer call/Unhold
Make call/search
DTMF
Voice mail
Always on top
Help
TeamView® Office Manager
• Entire organization visibility and colleagues management.
• Most used actions with just one click.
• Remote Control software integration.
Colleagues can be identified through the tab Colleagues, which
contains the organizational structure that is uploaded from AD.
Transfer to (local number) identified colleague is done by
double click. Transfer to mobile – se below.
You can call or send
e-mail by right click.
An overview of contact
and organizational
information is
displayed by right-click
on colleague.
TeamView® Office Manager
• Embedded Internet Explorer Browsing and 3rd party Pop-up integration.
• Automatic Pop-up of
internet/intranet pages
• Automatic Pop-up of
Windows applications
• Activate internet/intranet
pages (from favorite list)
• Activate Windows
applications (from favorite
list)
• Make calls from Windows
applications
TeamView® Office Manager
• Avaya Call Center Agent capabilities
Logout
Ready
ACW**
AUX
Group members
Calls in queue
** Only in Avaya Aura Communication Manager
Login
TeamView® Presence Manager
• Provides all TeamView® users with accurate data regarding accessibility on
all colleagues in the organization and can perform call forwarding, absence
cause and duration with a mouse click.
• Automatic update of meeting appointments from the calendar system
• Registration of other activities (directly into the application)
• An employee can set the absence of a colleague (if allowed)
• Call forward, absence cause and duration with a mouse click
• Blacklist of numbers (e.g. external/mobile numbers)
• PC status by login/disable screensaver
• Conflicting agreements to be notified
Absence
Maternity
Vacation
Ill
Meeting
Gone for today
Lunch
Short absence
TeamView® Mobile Status
• A service application that provides TeamView® Unified Operator or
TeamView® Office Manager with the status of mobile telephones either
through Avaya EC500 (OneNumber) or from a Mobile Carrier**
• Mobile only users (no deskphone) can be
set to be displayed as solely mobile in the
form of a mobile telephone that can either
be Engaged (red), Available (green) or
Switched Off (black).
** Service needs to be supported by the Carrier
TeamView® Phone Status for Lync
• Integrates Avaya IP Office deskphone status with Microsoft® Lync™.
• Ability to see Microsoft® Lync™ status
in TeamView® Application clients.
• Ability to see Avaya IP Office
deskphone status in Microsoft® Lync™
• Available: Q2 FY2011
• FUTURE: Control your Avaya IP Office
deskphone from Microsoft® Lync™.
TeamView® Active Directory to PBX
• TeamView® Active Directory to PBX outputs all contact and organizational
information about the company's employees from Active Directory (AD) and
writes these data into Avaya IPT systems.
TeamView® Web Phone Book
• A complete web-based internal phone directory - based on the same data
and the same search options as the other TeamView® applications.
• No data maintenance
• Can be used to send e-mail
• Presents today’s and future
appointments (calendar
integration)
• Presents actual absence
cause
TeamView® BusinessSMS
• An application to send text messages with similar functionality like E-mail
systems. Can be used independently or integrated with TeamView® Unified
Operator.
Launched from Unified
Operator with a simple
keyboard shortcut
CTRL
F5
Software Assurance
• Enhancements and new functionality
• New design, new interfaces and new architecture
• Optimization and improvements
• Support for new operating systems and versions
• Support for new firmware versions
• It is mandatory
Some International Customers
• Bosch
• Continental Tires
• Coloplast
• Widex
• L’Oreal
• Dyrup
• SimCorp
• AstraZeneca
• Mercedes-Benz
• Cook Medical
• Estee Lauder
• And more …
Positioning and Pricing
• Our target:
• Companies with 25+ employees. Easily scalable to hundreds!!
• Any vertical with customer-facing departments like Sales, Telemarketing,
Customers Support, Helpdesk, etc.
• Price List for 100 employees:
• TeamView® Unified Operator
starts at US$ 2.490,00 per seat
• TeamView® Office Manager
starts at US$ 170,00 per seat
• TeamView® Office Manager Lite
starts at US$ 78,00 per seat
• TeamView® Calendar Lookup
starts at US$ 1.155,00 per Site
• Software Assurance
20% of Price List
* Prices does not include taxes
Let’s Work Together!
• Free Demo Licenses
• Avaya Resellers will be entitled with Free licenses for demonstration purposes
and for its Own Internal Use.
• All Avaya Partners will have the opportunity to enhance their own collaboration
experience.
• Just Contact us:
Scantalk
240 Main Street
Denver PA 17517
USA
Tel: +1 215 717 7346
sales@scantalk.com
Scantalk EMEA
Gydevang 20A
DK-3450 Allerød
Denmark
Tel: +45 70 222 080
sales@scantalk.com
Summary of Benefits
• Extremely intuitive and easy-to-use Unified Communication clients
• Focus on enhancing teams collaboration experience integrating
different services and almost any 3rd party application.
• Entire organization visibility and colleague management.
• Leverages Avaya Call Center capabilities.
• Improves Customer availability.
• Easy to install and maintain.
• And all of above, with convincing reliability and performance.
Q&A
Scantalk TeamView®
Application Suite
Enhancing Teams Collaboration Experience
Presented by Wilbert Zapata
Vice President of Business Development
Tel: 215-717-7346
wzm@scantalk.com