OPER 3100-007 Operations Management
Fall 2015 2:00 pm -3:15 pm, T/TR, Friday Building Room 137
Instructor: Dr. Xiuli He
Phone: 704-687-7629 (O)
Email: xhe8@uncc.edu
Office: Friday 352A
Office Hours: Tuesdays, 12:00pm-2:00pm, or by appointment
Prerequisites: MATH 1120, STAT 1220, ACCT 2121, 2122; ECON 2101, 2102; INFO 2130.
Course Description:
Operations management involves the integration of numerous activities and processes to produce
products and services in a highly competitive global environment. World class performance in
operations, i.e., in product design, manufacturing, engineering, and distribution, is essential for
competitive success and long term survival. This course considers operations from a managerial
perspective. We consider key performance measures of operations as well as important concepts for
improving the performance of operations along these dimensions. At the end of the course, students
will have a fair understanding of the role production/operations management plays in business
processes. Emphasis is given both to familiarization of various production processes and service
systems and to quantitative analysis of problems arising in the management of operations.
Student Learning Objectives/Outcomes:
Following completion of the course, students will be able to do the following:
 Describe the operations function in an organization and the key aspects of operations
management decision making.
 Appropriately use both qualitative and quantitative forecasting methods and assess the
performance.
 Explain why quality is important and the consequences of poor quality.
 Explain how control charts are used to monitor a process and the concepts underlying their use.
Solve typical problems.
 Explain what a supply chain is and know the issues and strategies in the supply chain
management.
 Describe basic inventory models and solve typical inventory problems.
 Explain how master production schedule requirements are translated into material requirements
for lower-level items.
 Discuss scheduling needs organizations & describe specific scheduling tools & approaches that
can be used.
 Describe the benefits and challenges facing the business analytics in supply chain management.
Course Material:


Operations and Supply Chain Management, 14th edition, by Chase and Jacobs, McGraw-Hill/Irwin.
Bring a calculator to each class.
Use of Moodle 2:
All lecture notes, practice exam questions, solutions, grades, and updated information regarding the
class will be posted on Moodle 2. You may access UNCC Moodle 2 from your 49er Express or direct
access at: https://moodle2.uncc.edu/. It is each student’s responsibility to check Moodle 2 frequently
and report anything that does not match your own record (e.g., missing or wrong grade) within
SEVEN calendar days since the date the information was posted.
1
OPER 3100-007 Operations Management
Class Cancellation:
In the event that the instructor is unable to attend class or the University is closed unexpectedly,
assume the material will be moved forward to the next meeting.
Class Conduct:
Disruptive behavior includes but is not limited to, side conversations between two or more students
during lecture, unnecessary comments that add no value to class, and any activities that negatively
impact the ability of other students to learn and/or listen in class. Disruptive behavior will not be
tolerated. If necessary, I will amend the syllabus and grading policy to penalize individuals that exhibit
disruptive behavior. Please keep all electronic and telecom equipment such as cell phones, beepers,
etc. on “silent” mode during class.
Exams
All exams will be in-class and closed-book/closed-note. For each exam, the instructor will provide a
sheet of relevant equations, formulas and Tables. Scantron forms and a calculator are required for
each exam.
Plan now for the following dates: Sept. 22 (Exam1), Oct. 29 (Exam 2), and Dec.8 (Exam 3), Dec. 15
(Final Exam). The final exam is cumulative and optional. If you take the final exam, I will use the
highest three exam grades to calculate your final grade. Three exam grades are equally weighted.
The performance criteria are weighted as follows:
Participation
Exams
2% (bonus)
100%
Grading Scale:
A=100-90, B= 89-80, C=79-70, D=69-60, F=59-0
Make-up Exam Policy:
NO MAKE-UP EXAMS will be given unless students obtain prior permission from the professor and
provide official documents. An unexcused absence from an exam will result in a grade of zero for that
exam. At most ONE make-up exam will be granted for each student.
Class Participation:
Because class time is our most precious and inelastic resource, please come to every class prepared
and actively participate in the discussion and activities. Attendance will be taken each class. Class
participation refers to the regular class attendances, contributions positively, regularly, and
significantly to class discussions, and being well-prepared for classes. Class participation consists of
voluntary contributions and occasional cold calls, usually to provide answers and opinions to
questions. If you feel uncomfortable with being called on in class please let me know in advance so
that we can agree on an alternative mode of interaction.
Suggested Homework Problems:
There are suggested homework assignments. The purpose of homework assignments is to provide
learning reinforcement and promote class preparations. You will find that the homework provides
excellent learning feedback and is a confidence-building tool. The assignments will also help with
your preparation for the exams. You do not need to turn in homework. Solutions to the practice
homework problems will be posted on Moodle 2. Please study each solution carefully.
2
OPER 3100-007 Operations Management
Withdrawal from Class:
The administration of this institution has set deadlines for withdrawal of any college-level courses.
These dates and times are published in that semester's course catalog. Administration procedures
must be followed. It is the student's responsibility to handle withdrawal requirements from any class.
In other words, I cannot drop or withdraw any student. You must do the proper paperwork to ensure
that you will not receive a final grade of "F" in a course if you choose not to attend the class once you
are enrolled.
Incomplete Grade Policy:
As per university policy, incomplete grades will be granted when a student who is otherwise passing
has not, due to circumstances beyond his/her control, completed all the work in the course. The
missing work must be completed by the deadline specified by the instructor or during the next
semester (fall or spring) in residence, but no later than 12 months after the term in which the I was
assigned, whichever comes first. If the I is not removed during the specified time, a grade of F, U or
N as appropriate is automatically assigned. The grade of I cannot be removed by enrolling again in
the same course.
Academic Honesty/Integrity:
THE UNC CHARLOTTE CODE OF STUDENT ACADEMIC INTEGRITY governs the responsibility of students
to maintain integrity in academic work, defines violations of the standards, describes procedures for
handling alleged violations of the standards, and lists the applicable penalties. The following is a list
of prohibited conduct in that Code as violating these standards: A) Cheating; B) Fabrication and
Falsification; C) Multiple Submission; D) Plagiarism; E) Abuse of Academic Materials; and F)
Complicity in Academic Dishonesty. For more detail and clarification on these items and on academic
integrity, students are strongly advised to read the current UNCC undergraduate catalog.
University policy
The Belk College of Business strives to create an inclusive academic climate in which the
dignity of all individuals is respected and maintained. Therefore, we celebrate diversity that
includes, but is not limited to ability/disability, age, culture, ethnicity, gender, language, race,
religion, sexual orientation, and socio-economic status.
Detailed class outline/schedule is in the next page
3
OPER 3100-007 Operations Management
Tentative Course Outline/Schedule:
Week
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
Date
Agu.25
Agu.27
Sept. 1
Sept. 3
Sept. 8
Sept. 10
Sept. 15
Sept. 17
Sept. 22
Sept. 24
Sept. 29
Oct. 1
Oct. 6
Oct. 8
Oct. 13
Oct. 15
Oct. 20
Oct. 22
Oct. 27
Oct. 29
Nov. 3
Nov. 5
Nov. 10
Nov. 12
Nov. 17
Nov. 19
Nov. 24
Nov. 26
Dec. 1
Dec. 3
Dec. 8
Dec 15
Topic
Introduction
Strategy
Manufacturing Processes
Facility Layout
Service Processes
Project Management
Project Management
Review
Exam 1
Six Sigma Quality
Process Capacity & SPC
Process Capacity & SPC
Forecasting
Forecasting
Student Recess- No Class
Sourcing and Procurement
Supply Chain Strategy
Lean Supply Chains
Review
Exam 2
INFORMS meeting- No Class
Scheduling
Scheduling
MRP
MRP
Inventory Management
Inventory Management
Thanks Giving
Inventory Management
Review
Exam 3
Optional Final Exam (2:00pm - 4:30 pm)
Chapter
Ch1
Ch2
Ch7
Ch8
Ch9
Ch4
Ch4
Ch1,Ch2, Ch4 Ch7, Ch8, Ch9
Ch12
Ch13
Ch13
Ch18
Ch18
Ch16
Ch16
Ch14
Ch12, Ch13, Ch14, Ch16, Ch18
Ch22
Ch22
Ch21
Ch21
Ch20
Ch20
Ch20
Ch20, Ch21, Ch22
Note:
 These descriptions and timelines are subject to change at the discretion of the instructor.
 Check the updated final exam schedule for fall 2015:
http://registrar.uncc.edu/sites/registrar.uncc.edu/files/media/Fall%202015%20FE%20Table.pdf
4