Position Purpose
To deliver an exceptional customer experience every time, whilst following
McDonald’s Values and adhering to our
Policies and Procedures.
Principal Accountabilities
Your main responsibilities as a Crew
Member is to ensure that you are delivering the highest level of customer service, in a clean and safe environment. In addition to adhering to
McDonald’s Policies and Procedures, you are responsible for:
 Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation.
 Delivering fast, friendly and accurate service to all customers
 Performing competently without direct supervision
 Adhering to restaurant performance standards for crew stations and as per shift manager leadership
 Following directions for the implementation of new products and procedures.
 Actively supporting local store marketing and national promotions to maximise sales potential.
 Following basic people minimums (eg. uniforms, appearance, punctuality)
 Understanding the ‘how to’ and ‘why’ behind McDonald’s Policies and
Procedures
 Understanding and supporting the
Open Door policy
 Promoting teamwork to achieve restaurant goals
 Assisting others when needed while demonstrating consideration for proper procedures
 Following all behaviours as set out in the Code of Conduct in the employment agreement
 Following all reasonable instruction given by an authorised person (eg.
Crew Trainer, manager, Licensee)
 Acting as a brand ambassador for
McDonald’s at all times
 Welcoming every customer with a smile and being genuinely friendly at all times
 Attending to customers’ needs as a primary focus
 Referring difficult customer enquiries to a Manager
 Following all food safety and sanitation requirements and practices.
Owner: Human Reasources Department NZ
Authorised: Jo Oakes
 Executing all workplace safety policies and procedures and knows fire and robbery procedures
 Follows all security procedures and encourages fellow crew to do the same.
 Following guidelines and assisting in managing, reporting and recording all accidents, hazards and potential hazards.
 Reporting malfunctioning equipment
 Performing all assigned tasks & procedures efficiently and in a timely manner.
 Assisting in the completion of station preparation, stocking and making sure that the station area is clean.
 Unloading supplies during deliveries.
 Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them.
Friendly – You enjoy working in an energised atmosphere where everyone feels part of the team
Commitment – You apply yourself to the best of your ability in your role as a Crew Member.
Responsible – You are accountable for all your actions and you understand the impact this has on the team
Flexible – You are willing to adapt to changes in the restaurant
Willingness to learn – You are eager to learn new skills and continuously grow in your role
A general understanding of, or prior experience in the areas of:
 Participating in teams
 Time management
 Dealing with people
 Use of technology
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 You use written and verbal information clearly, concisely and in a timely manner.
 You demonstrate positive body language and understand the impact this can have on the message.
 Your communication technique suits the situation.
 You listen carefully to instructions.
 You listen to different opinions and ideas.
 You ask questions to understand others’ points of view.
 You focus on the right priorities at the right time to ensure that customers are delivered exceptional QSC.
 You support others to help maintain an organised and productive shift.
 You readily involve others to accomplish individual and team goals.
 You make a personal and constructive contribution to your team
 You work with others to achieve results and engage those around you by demonstrating a positive attitude and commitment to achieving results.
 You demonstrate respect for individual differences.
 You act with fairness, honesty and integrity on every shift.
 You are trustworthy and trust others
 You approach problems with curiosity and an open-mind.
 You suggest solutions to problems and play a role in implementing them, even if it was not your own suggestion.
 You support changes that improve systems and processes within the restaurant.
 You quickly pick up and adapt to new ways of doing things and technology.
 You support ideas to solve routine problems and you understand when issues should be referred to a Manager.
 You personally follow McDonald’s
Values and adhere to our Policies and Procedures
Owner: Human Reasources Department NZ
Authorised: Jo Oakes
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Version : February 2010 v1