Restaurant Management Curriculum
Restaurant Management Curriculum
Training at a Glance
RDMC_TAAG_v5.7_5-16-12
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Restaurant Management Curriculum
Table of Contents
Understanding the RDM Curriculum ............................................................................................................................................. 1
Features of the RDM Curriculum ................................................................................................................................................... 2
RDM Curriculum Roadmap ............................................................................................................................................................ 3
Restaurant Management Curriculum on the LMS at a Glance ...................................................................................................... 4
Shift Manager Learning Plan ........................................................................................................................................................ 5
Shift Manager Curriculum Details ......................................................................................................................................... 6
Shift Manager Orientation (MDP1) ............................................................................................................................... 6
Area Management (MDP1) ........................................................................................................................................... 7
Shift Management (MDP1) ............................................................................................................................................ 9
®
ServSafe ..................................................................................................................................................................... 10
Introduction to Management ..................................................................................................................................... 10
Guest Service Manager Learning Plan ................................................................................................................................. 11
Guest Service Manager Curriculum Details ........................................................................................................................ 12
Department Manager Orientation .............................................................................................................................. 12
Department Manager Training Curriculum ................................................................................................................. 14
Guest Service Manager Functional Training ................................................................................................................ 15
Department Manager Training Curriculum ................................................................................................................. 16
Department Manager (DM) Leadership Capstone ...................................................................................................... 17
Kitchen Manager Learning Plan ........................................................................................................................................... 19
Kitchen Manager Curriculum Details .................................................................................................................................. 20
Department Manager Orientation .............................................................................................................................. 20
Department Manager Training Curriculum ................................................................................................................. 22
Kitchen Manager Functional Training.......................................................................................................................... 23
Department Manager Training Curriculum ................................................................................................................. 26
Department Manager (DM) Leadership Capstone ...................................................................................................... 26
People Manager Learning Plan ............................................................................................................................................ 28
People Manager Curriculum Details ................................................................................................................................... 29
Department Manager Orientation .............................................................................................................................. 29
Department Manager Training Curriculum ................................................................................................................. 31
People Manager Functional Training........................................................................................................................... 32
Department Manager Training Curriculum ................................................................................................................. 37
Department Manager (DM) Leadership Capstone ...................................................................................................... 38
General Manager Learning Plan .......................................................................................................................................... 39
General Manager Curriculum Details ................................................................................................................................. 40
General Manager Orientation ..................................................................................................................................... 40
General Manager Business Leadership Curriculum: 1st Semester .............................................................................. 42
General Manager Business Leadership Curriculum: 2nd Semester............................................................................. 45
General Manager (GM) Business Leadership Capstone .............................................................................................. 48
Legacy Curriculum Equivalencies on the LMS ...................................................................................................................... 50
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Restaurant Management Curriculum
Understanding the RDM Curriculum
Philosophy of the New Curriculum
RDM represents a major change in restaurant structure and offers exciting new management opportunities. To help
managers understand RDM concepts and master new roles, an innovative new curriculum was developed. The RDM
curriculum is designed to enhance learning while reducing the amount of time spent in off-the-floor training. This is
achieved in four ways:
The new curriculum is more focused.
Managers concentrate on only the concepts and skills that help them perform their new roles
effectively. They are also given credit for what they already know. In the Department Manager
Curricula, managers have the opportunity to test out of functional training.
The new curriculum offers blended learning experiences.
Virtual collaboration, e-Learning, coaching, and classroom training are practical, proven learning
methods that each have their own strengths. Blending these methods of instruction enhances the
learning experience and achieves faster results. All learning is centralized in one source, the Learning
Management System (LMS). And, because it is online, learning resources are always accessible.
The new curriculum is delivered more efficiently.
Streamlined content reduces the overall time managers spend in training. This reduction is achieved
by integrating coaching and training into each manager’s weekly routine. On-the- job coaching
enables managers to learn while they get work done. Many courses are available online through the
LMS, allowing managers the flexibility to pursue training when it best fits their schedules. The
classroom experience is also condensed and focuses on practicing skills, collaborating with other
trainees, and receiving feedback.
The new curriculum increases accountability.
Coaching sessions are built into the curriculum and are initiated by managers, creating an ongoing
dialog between learners and their coaches. Coaches and approval managers can also view managers’
learning plans, completion rates, and assessments within the LMS to track progress.
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Restaurant Management Curriculum
Features of the RDM Curriculum
Innovative New Tools and Learning Methods
The RDM Curriculum includes six new features that enhance and diversify the ways that managers engage with their
learning plans.
The Learning Management System (LMS) is
a web-based tool that houses registration
for instructor-led courses and virtual
collaborations, assessments, coaching
materials, and e-learnings in one
convenient location. e-Learning and
coaching reduce travel expenses and
condense training time, allowing managers
to spend more time on their restaurant
responsibilities and routines.
The Test-out feature allows experienced
managers to receive credit for what they
already know in the Department Manager
curriculum. By proving mastery of concepts
and skills, a manager can skip select
courses and move on to new material more
quickly.
A Virtual Collaboration is a web-based
experience, led by a facilitator, which enables
managers to connect with each other, share
insights, and work together to solve problems.
These scheduled sessions are repeated
periodically to ensure that students have
opportunities to raise questions, verify their
understanding, and share best practices with
their peers.
e-Learning Modules make it easier for
learners at any level to master the
responsibilities of their role. These web-based
courses, delivered through the LMS, expose
students to new concepts and skills and use
knowledge checks to reinforce understanding.
Coaching Sessions are used to provide inrestaurant learning experiences. Coaches talk
through problems and help learners practice
what they have studied by following scripts
and checklists provided in the LMS. These
sessions happen as managers complete
restaurant tasks, so work is actually getting
done while they are learning.
Capstone Courses offer the learner an
opportunity to train in a live group setting
with other managers. These courses offer
simulation-based experiences that combine
concepts and skills they have already
mastered in their learning path with the
leadership skills necessary to effectively
manage their teams.
Important Terms
Learning Plan is the path of learning components that must be
followed to become a Shift Manager, Department Manager, or
General Manager.
Prerequisite is a course that must be completed before moving
to a more advanced part of a learning plan.
Equivalency is credit given for certain classes previously
completed. (BSM, ASM, ROLP, or BLP)
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Shared Courses are courses that are common to two or more
learning plans. If a manager has completed a shared course as
part of one learning plan, that course will not have to be taken
during future learning plans. For example, all managers must
complete the LMS Basics course once.
Compliance Courses are shared courses that managers must
complete each year.
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RDM Curriculum Roadmap
Learning plan timing is based on completion of two hours of development and one hour of walk-thru time per week. If you spend more time on training per week,
you can accelerate Learning Plan completion. To see the details of each Learning Plan, refer to Training at a Glance (TAAG) available on the LMS and AccessMcD: US
TL&D website.
TOTAL TIME
Shift Manager Learning Plan
Prerequisite:
Crew Station Verified
Maintenance Verified
Crew Trainer Verified
MDP1
Shift Manager
Orientation
Kick-off, Coaching, Class
Session,
e-Learning
2 weeks
Area Management
Shift Management
Coaching,
Class
Session,
e-Learning,
Verification
Coaching,
Class
Session,
e-Learning,
Verification
5 weeks
Intro to Management
(ITM)
Class
ServeSafe
e-Learning
5 weeks
1 week
3 days
Shift Manager
Learning Plan
complete
14 weeks
Department Manager Learning Plan may be taken in any order
Shared courses
Guest Service
Manager
Orientation
Prerequisite:
Completion of the Shift
Manager Learning Plan
Shared courses
3 weeks
4 weeks
e-Learning, Coaching,
FRDM Class, Verification
Operating System
Diagnostic Tool
Wage and Hour
Respectful Workplace
Coaching, e-Learning,
Verification
Shared courses
Guest Service
Manager
Functional Training
Shared courses
2 weeks
2 days
Performance Reviews
Coaching, e-Learning,
Verification
Department
Manager (DM)
Leadership Capstone
Class
e-Learning, Virtual
Collaboration, Coaching,
Verification
6 weeks
Prerequisite:
Completion of the Shift
Manager Learning Plan
14 weeks
+14 weeks
People
Manager
Functional
Training
complete
People Manager
Functional Training
Prerequisite:
Completion of the Shift
Manager Learning Plan
e-Learning, Virtual
Collaboration, Coaching,
Verification
15 weeks
* Foundations of RDM (FRDM)
is a one-day course requiring
registration and boss approval
* Annual requirement:
Wage and Hour Course
Guest Service
Manager
Functional
Training
complete
Kitchen
Manager
Functional
Training
complete
e-Learning, Virtual
Collaboration, Coaching,
Verification
People Manager
10 weeks
+6 weeks
Kitchen Manager
Functional Training
Kitchen Manager
Shared courses complete
+15 weeks
All courses
All courses complete
35 weeks
45 weeks
General Manager Learning Plan
Prerequisite:
Completion of all three
Department Manager
Learning Plans
GM Orientation
e-Learning,
Class,
Verification
6 weeks
General Manager Business
Leadership Curriculum: Semester 1
General Manager Business
Leadership Curriculum: Semester 2
Virtual Collaboration,
Coaching, e-Learning,
Verification
Virtual Collaboration,
Coaching, e-Learning,
Verification
14 weeks
GM Business
Leadership (BL)
Capstone
Pre-work (3 weeks),
Capstone Class (1 week),
Action Plan (3 weeks)
14 weeks
7 weeks
Understanding the timing
It takes approximately two years to complete all RDM Learning Plans, from Shift Manager through General Manager. The time needed to complete your Learning
Plan may vary due to previous classes you have completed (BSM, ASM, ROLP, and BLP), Department Manager test out, and the amount of time you dedicate to
training each week.
General
Manager
Learning Plan
complete
41 weeks
100 weeks (24 months)
to complete all
learning plans
9995 RDM Roadmap | May 2012 | ThoughtForm Inc.
Complete shared
courses only once
Guest Service, Kitchen, and People Manager
(Shared Courses: Complete only once)
• Shift Manager Kickoff
• LMS Basics
• LMS Basics
• RDM Basics
• Shift Manager Role Profile and
Leadership Behaviors
• Managing Your Department Using e*RDM
• Wage and Hour (Compliance Course:
Complete yearly)
• Responsibilities and Routines: Cleanliness, Planned and Daily Maintenance, and SOCs
• Managing Your Department Using
e*RDM
• Responsibilities and Routines: Department Management and Performance
• e*RDM for General Managers
• Responsibilities and Routines: Scorecards
• Foundations of RDM (FRDM)
• McDonald’s History and Culture
• Respectful Workplace
• LMS Basics
• RDM Basics
• LMS for General Managers
• Foundations of RDM (FRDM)
• Executing Management Training
• Basic People Skills
• Wage and Hour (Compliance
Course: Complete yearly)
• Operating System Diagnostic Tool (Shared Course: Complete only once)
• Food Safety for Shift Managers
• Wage and Hour (Compliance Course: Complete yearly)
• Guest Expectations
• Respectful Workplace (Shared Course: Complete only once)
• Setting Goals and Objectives
• Optimization
• Cabinet Management
• Arranging the Service Stock Areas
• Arranging the Production Area
• 30-Day Follow-Up Crew Orientation
• Shift Management
• Cash Audits
• Production Management
• Hire and Assign Crew
• Profitability
• Virtual Collaboration Session
• Managing Food Safety
• Crew Room
• Prioritization
• Building Sales with LSM and POP
• Virtual Collaboration Session
• Uniforms
• Mystery Shop Results
• Manage the Stock
• Crew Communications
• Taking Inventory
• Creating and Monitoring Crew
Training Plans
• ServSafe® On-line course (Complete
prior to Introduction to Management)
• Ordering Food, Paper, and
Supplies with ROP
• Monitoring Food Cost
• Controlling Food Cost
• Introduction to Management Class
• Maintaining Training Materials
• Selecting and Training Crew Trainers
• Virtual Collaboration Session
• Projecting Transactions and Labor
• Performing Weekly ISP Updates
• Generating and Balancing the
Schedule
• Analyzing and Controlling Labor
(Shared Course: Complete only once)
• Business Leadership Curriculum
Virtual Kickoff
• Leading Your Restaurant
• Respectful Workplace
• Investigating Respectful Workplace
Complaints
• Analyzing Your Restaurant’s
Schedules
• Creating the Managers’ Schedule
• Building Your Sales
• People Practices
• 1st Semester Virtual Collaboration
• Monitoring the Production Area
• Maintaining Your Restaurant
• Building Your Business
• Measuring Restaurant Performance
• Leading Safety and Security
• Preventing and Handling Incidents
• 2nd Semester Virtual Collaboration
• Performance Reviews
(Shared Course: Complete only once)
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• Department Manager Leadership Capstone Class
• General Manager Business
Leadership Capstone Class
Restaurant Management Curriculum
Shift Manager Learning Plan
Learning Plan Overview
Each phase of the plan uses a mix of learning methods to enrich the learning experience.
* The addition of Classroom Sessions can reduce the learning time necessary to complete the Shift Manager Curriculum by up to 7 weeks. Reference the
Class Leader Guide for details on conducting class sessions.
Curriculum Overview
By following the curriculum outlined, Shift Managers receive learning experiences that are matched to their roles in an RDM
restaurant.
Shift Manager Orientation
| 2 weeks
Shift Management
Shift Manager Kickoff
Optimization
LMS Basics
Cabinet Management
Shift Manager Role Profile and Leadership Behaviors
Shift Management
Wage and Hour
Profitability
McDonald’s History and Culture
Prioritization
Respectful Workplace
ServSafe®
| 5 weeks
| 1 week
Basic People Skills
ServSafe® On-line Course
Area Management
| 5 weeks
Introduction to Management
| 3 days
PRODUCTION AREA MANAGEMENT
Food Safety for Shift Managers
Introduction to Management Class
FRONT COUNTER AREA MANAGEMENT
Guest Expectations
DRIVE-THRU AREA MANAGEMENT
Estimated total learning time
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14 to 16 weeks
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Restaurant Management Curriculum
Shift Manager Curriculum Details
Shift Managers lead the crew and oversee restaurant processes to ensure that shifts run smoothly.
The Shift Manager Curriculum prepares learners to take on the responsibilities associated with the
Shift Manager role, including: planning shifts; monitoring safety and security; training crew; meeting
restaurant targets and goals; monitoring performance, meeting quality standards; and driving
profitability. The Shift Manager Curriculum includes off-the-floor training through MDP1 materials
and coaching, and on-the-floor training through restaurant practice and verifications. These tasks
are completed in scheduled time during Managers’ shifts.
Shift Manager Orientation (MDP1)
Estimated time to complete: 2 weeks
Participants are introduced to the McDonald’s history, vision, and values that they will promote as a
manager and brand ambassador.
Topics include:
• What is expected of a manager of McDonald’s
• Evaluating individual performance during Shift Manager training
• Laws and policies used to make management decisions
Timing
Off-the-Floor: 5 hours and 30 minutes
On-the-Floor: 1 hour + (1) 4-hour shift
e-Learning: 4 hours
Total estimated learning time: 14 hours and 30 minutes
Shift Manager Kickoff
Shift Managers kick off their training with their coach.
Estimated learning time: 30 minutes
LMS Basics
This e-Learning covers basic functions in the LMS, including how to launch training and register for a
class.
Timing
e-Learning: 45 minutes
Post Assessment: 5 minutes
Total estimated learning time: 50 minutes
Shift Manager Role Profile and Leadership Behaviors
This Verification document provides information on the Shift Manager Role and
Responsibilities and an overview of the leadership behaviors the Shift Manager needs to
display.
Estimated learning time: 5 minutes
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Restaurant Management Curriculum
Wage and Hour
Participants learn about wage and hour laws—the rules about how employees are paid, what hours
they may work, and what duties they may perform.
Compliance Course: This is a shared course that must be completed each year.
Topics include:
• Critical wage and hour laws, policies and practices, and how all are applied in the restaurant
• How to spot potential wage and hour issues
• Responding to complaints, fixing potential errors, and answering questions or concerns
Timing
Wage and Hour Policy: 5 minutes
e-Learning – Part 1: 45 minutes
e-Learning – Part 2: 45 minutes
Total estimated learning time: 1 hour and 35 minutes
McDonald’s History and Culture
This short e-Learning provides more information about McDonald’s history and culture beginning in
1948.
Estimated learning time: 5 minutes
Respectful Workplace
In this e-Learning, participants review McDonald’s respectful workplace policies and learn how to
identify and address respectful workplace situations in the restaurant.
Estimated learning time: 1 hour
Basic People Skills
This e-Learning focuses on the people skills and knowledge to prepare to become a manager at
McDonald’s.
Estimated learning time: 25 minutes
Area Management (MDP1)
Estimated time to complete: 5 weeks
Participants learn to manage the production, front counter and drive-thru areas of their restaurant.
Topics include:
• Describing the area management process
• Demonstrating ability to manage each area through on-the-job experiences
• Solving problems that arise while managing areas
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Restaurant Management Curriculum
PRODUCTION AREA MANAGEMENT
Timing
Off-the-Floor: 7 hours and 15 minutes
On-the-Floor: 2 hours + (2-3) 4-hour shifts
Production verification: (1) 4-hour shift
e-Learning: 35 minutes
Total estimated learning time: 25 hours and 50 minutes
Food Safety for Shift Managers
This e-Learning reviews how to complete the daily food safety checklist and assists in the discovery
of why these tasks are so important in our restaurants.
Estimated learning time: 35 minutes
FRONT COUNTER AREA MANAGEMENT
Timing
Off-the-Floor: 2 hours
On-the-Floor: 2 hours + (2-3) 4-hour shifts
Production verification: (1) 4-hour shift
e-Learning: 25 minutes
Total estimated learning time: 20 hours and 25 minutes
Guest Expectations
Information about what our guests expect when they visit our restaurants and how to handle
situations that may arise on a day-to-day basis with our customers is covered in this e-Learning.
Estimated learning time: 25 minutes
DRIVE-THRU AREA MANAGEMENT
Timing
Off-the-Floor: 1 hour
On-the-Floor: (2-3) 4 hour shifts
Production verification: (1) 4 hour shift
Total estimated learning time: 17 hours
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Restaurant Management Curriculum
Shift Management (MDP1)
Estimated time to complete: 5 weeks
Participants learn to use the shift management process to meet desired business results in the
restaurant.
Timing
Off-the-Floor: 11 hours and 30 minutes
On-the-Floor: 6 hours and 15 minutes
Internal verification: (1) 4-hour shift
External verification: (1) 4-hour shift
e-Learning: 1 hour and 7 minutes
Total estimated learning time: 26 hours and 52 minutes
Optimization
This short e-Learning provides an outline of how equipment should be placed in the restaurant.
Estimated learning time: 6 minutes
Cabinet Management
This e-Learning is a refresher of how cabinet management works.
Estimated learning time: 5 minutes
Shift Management
This e-Learning looks at scenarios that may occur during a shift and how one might react to them. In
addition, tips to effectively manage the shift are also presented.
Estimated learning time: 15 minutes
Profitability
The beginning knowledge of increasing profitability in the restaurant is covered in this course. This eLearning provides information needed prior to attending the class.
Estimated learning time: 30 minutes
Prioritization
This e-Learning shows how to prioritize opportunities for improvement that can affect a restaurant’s
Quality, Service, Cleanliness, and Value (QSC&V) in day-to-day work.
Estimated learning time: 11 minutes
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Restaurant Management Curriculum
ServSafe ®
Estimated time to complete: 1 week
®
ServSafe is an on-line course from the National Restaurant Association with a proctored test at the
end. The test is 80 questions and takes one hour to complete.
®
ServSafe is required prior to attending the Introduction to Shift Management class.
Timing
On-line course: 9 hours
®
ServSafe test: 1 hour
Total estimated learning time: 10 hours
Introduction to Management
Estimated time to complete: 3 days
Introduction to Management Class
This class provides shift managers with knowledge, tools, and strategies to effectively and profitably
manage a shift without negatively impacting QSC.
Timing
Class Pre-Work from LMS: 2-3 hours
Pre-Class Assessment: 30 minutes
Intro to Management Class: 3 days
Post Class Assessment: Proctored in class
Post Class Action Plan: 4-6 weeks
Estimated learning time: 3 days + time to complete Post Class Action Plan
Note1: Take a look at the College Credit Connection Quick Link on the RDM Curriculum homepage to find out how to get college credit for completing Learning Plan courses.
Note2: The content in this Learning Plan is subject to change with updates to the curriculum on the Learning Management System.
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Restaurant Management Curriculum
Guest Service Manager Learning Plan
Learning Plan Overview
Each phase of the plan uses a mix of learning methods to enrich the learning experience.
Curriculum Overview
By following the curriculum outlined, Guest Service Department Managers receive learning experiences that are matched to
their roles in the RDM restaurant structure. An estimate of two hours per week for training is reflected in the time totals
shown—one hour of dedicated learning time and an additional hour during already scheduled manager responsibilities
each week is typical.
Department Manager Orientation
| 3 weeks
LMS Basics
Guest Service Manager Functional Training
SERVICE SYSTEM
RDM Basics
Arranging the Service Stock Areas
Managing Your Department Using e*RDM
Cash Audits
Foundations of RDM (FRDM) Class
Virtual Collaboration Session
Responsibilities and Routines: Cleanliness, Planned and
Daily Maintenance, and SOCs
MERCHANDISING SYSTEM
Responsibilities and Routines: Department Management
and Performance
Building Sales LSM and POP.
Mystery Shop Results
Responsibilities and Routines: Scorecards
Department Manager Orientation Verification
Department Manager Training Curriculum
Operating System Diagnostic Tool
| 6 weeks
Department Manager Training Curriculum | 2 weeks
| 4 weeks
Performance Reviews
Department Manager Leadership Capstone
| 2 days
Wage and Hour
Department Manager Leadership Capstone Class
Respectful Workplace
Estimated total learning time
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16 weeks
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Guest Service Manager Curriculum Details
Guest Service Managers are responsible for making sure restaurant crew and managers deliver a
great customer experience. To equip learners with the knowledge and skills they need to fulfill this
role, the Guest Service Department Manager Curriculum explores: using restaurant systems;
effective execution of sales and promotions; training crew and managers on service procedures; and
meeting service targets through e-Learning and coaching. As part of their learning plan, Department
Managers take part in Virtual Collaboration Sessions to share experiences and best practices with
their peers. They can also receive credit for what they already know with the test-out feature, which
includes passing an assessment and verification. They also participate in a Department Manager
Capstone, which is a simulation designed to teach them the leadership skills they will need to be
successful in this role.
Department Manager Orientation
Estimated time to complete: 3 weeks
Shared Courses: If learners have completed these courses as part of a previous Department
Manager learning plan, they do not need to take them again.
Department Managers should take the following four courses before attending FRDM:
LMS Basics
This e-Learning covers basic functions in the LMS, including how to launch training and register for a
class.
Timing
e-Learning: 45 minutes
Post Assessment: 5 minutes
Total estimated learning time: 50 minutes
RDM Basics
This e-Learning provides a glimpse into the new RDM structure, tools, and curriculum through the
eyes of a new Department Manager.
Timing
e-Learning: 35 minutes
Post Assessment: 5 minutes
Total estimated learning time: 40 minutes
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Restaurant Management Curriculum
Managing Your Department Using e*RDM
This e-Learning introduces basic functions in e*RDM, including how to delegate tasks and SOCs and
use Scorecards.
Timing
e-Learning: 45 minutes
Post Assessment: 5 minutes
Total estimated learning time: 50 minutes
Foundations of RDM (FRDM) Class
Prepares General Managers and Department Managers for their new role as leaders within the RDM
structure.
After attending this instructor-led class, managers will have a better understanding of:
•
•
•
•
•
Shared and individual responsibilities between departments within the RDM structure
How to recognize and redirect their teams based on walk-thru results
Basic leadership behaviors
The next steps on their learning plan and where to go on the LMS
Using e*RDM to delegate tasks and SOCs and using Department Scorecards
Estimated learning time: 1 day
Responsibilities and Routines: Cleanliness, Planned and Daily Maintenance, and SOCs
With their coach, Department Managers learn to use e*RDM to handle cleanliness, planned and
daily maintenance, and SOCs.
Topics include:
•
•
•
•
Defining responsibilities
Delegating tasks
Monitoring progress and resolving issues
Measuring results
(More details of the above topics are covered in functional training and weekly walk-thrus.)
Total estimated learning time: 1 hour and 30 minutes
Responsibilities and Routines: Department Management and Performance
With their coach, Department Managers learn processes and routines to manage their department.
Topics include:
• Preparing for weekly walk-thrus
• Preparing for weekly manager’s meetings
• Communicating department targets and performance to the department team
Total estimated learning time: 1 hour
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Restaurant Management Curriculum
Responsibilities and Routines: Scorecards
With their coach, Department Managers learn to monitor and report progress on department goals
and objectives using Department Scorecards.
Topics include:
•
•
•
•
•
Defining Scorecard measures for the department
Entering department results in e*RDM
Target levels for the department, including different types of levels
Using the Department Scorecards Support Tool for help with Scorecards
The link between Department Scorecard results and overall restaurant results
Total estimated learning time: 30 minutes
Department Manager Orientation Verification
The manager’s coach is to verify that the manager has acquired the necessary knowledge and skills
during orientation in order to move on to functional training.
Total estimated learning time: 30 minutes
Department Manager Training Curriculum
Estimated time to complete: 4 weeks
Shared Courses: If learners have completed these courses as part of a previous Department
Manager learning plan, they do not need to take them again.
Operating System Diagnostic Tool
Participants learn to use the Operating System Diagnostic Tool.
Topics include:
•
•
•
•
Scheduling time monthly to perform the Operating System Diagnostic Tool
Gathering facts about the production and service performance in the restaurant
Analyzing the Diagnostic Tool results
Creating and executing an action plan
Timing
Pre-Assessment: 10 minutes
Coaching Session: 4 hours
Post Assessment: 10 minutes
Verification: 40 minutes
Total estimated learning time: 5 hours
Wage and Hour
Participants learn about wage and hour laws—the rules about how employees are paid, what hours
they may work, and what duties they may perform.
Compliance Course: This is a shared course that must be completed each year.
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Restaurant Management Curriculum
Topics include:
• Critical wage and hour laws, policies and practices, and how all are applied in the restaurant
• How to spot potential wage and hour issues
• Responding to complaints, fixing potential errors, and answering questions or concerns
Timing
Wage and Hour Policy: 5 minutes
e-Learning – Part 1: 45 minutes
e-Learning – Part 2: 45 minutes
Total estimated learning time: 1 hour and 35 minutes
Respectful Workplace
In this e-Learning, participants review McDonald’s respectful workplace policies and learn how to
identify and address respectful workplace situations in the restaurant.
Estimated learning time: 1 hour
Guest Service Manager Functional Training
Estimated time to complete: 6 weeks
SERVICE SYSTEM
Arranging the Service Stock Areas
Topics include:
• How to effectively develop and follow the plan for proper arrangement of Front Counter, Center Island Cell,
Drive-thru, Self-Service Beverage Bar, and McCafé stock areas of the restaurant
Timing
Pre-Assessment: 10 minutes
Coaching Session: 50 minutes
Post Assessment: 10 minutes
Verification: 30 minutes
Total estimated learning time: 1 hour and 40 minutes
Cash Audits
Topics include:
•
•
•
•
•
The elements of the weekly cash audit and its significance
McDonald’s guidelines for cash +/-, over-rings, refunds, T-Reds, and promos
Addressing issues with managers and crew
Generating and printing the reports; reviewing the report
Documenting and communicating the results and taking any necessary corrective action
Timing
Pre-Assessment: 10 minutes
e-Learning: 30 minutes
Coaching Session: 1hour and 20 minutes
Post Assessment: 10 minutes
Verification: 30 minutes
Total estimated learning time: 2 hours and 40 minutes
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Restaurant Management Curriculum
Guest Service Manager Virtual Collaboration Session
An on-line discussion led by facilitators for Department Managers to share what they have put into
practice. This is an opportunity to discuss and learn best practices, successes, and how to improve
job performance
Department Managers will have a network of other Department Managers to collaborate with
regarding RDM.
Topics include:
• Arranging the Service Stock Area
• Cash Audits
Total estimated learning time: 1 hour
MERCHANDISING SYSTEM
Building Sales with LSM and POP
Topics include:
• Coordinating LSM activities and events
• Coordinating POP activities and merchandising execution so the proper elements are in place
• Planning and delivering training and communication for promotions to crew and managers
Timing
Pre-Assessment: 10 minutes
e-Learning: 30 minutes
Coaching Session: 2 hour and 40 minutes
Post Assessment: 10 minutes
Verification: 30 minutes
Total estimated learning time: 4 hours
Mystery Shop Results
Topics include:
• Effectively posting and communicating Mystery Shop results in your restaurant
Timing
Pre-Assessment: 10 minutes
Coaching Session: 55 minutes
Post Assessment: 10 minutes
Verification: 30 minutes
Total estimated learning time: 1 hour and 45 minutes
Department Manager Training Curriculum
Estimated time to complete: 2 weeks
Shared Course: If learners have completed this course as part of a previous Department Manager
learning plan, they do not need to take it again.
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Restaurant Management Curriculum
Performance Reviews
Participants learn to provide ongoing feedback and conduct Performance Reviews per their
restaurant’s guidelines.
Topics include:
• Preparing for Performance Reviews
• Conducting Performance Reviews
• Providing ongoing feedback
Timing
Pre-Assessment: 10 minutes
e-Learning: 50 minutes
Coaching Session: 1 hour and 35 minutes
Post Assessment: 10 minutes
Verification: 30 minutes
Total estimated learning time: 3 hours and 15 minutes
Department Manager (DM) Leadership Capstone
Estimated time to complete: 2 days
DM Leadership Capstone
Shared Course: If learners have completed this course as part of a previous Department Manager
learning plan, they do not need to take it again.
After completing the DM Leadership Capstone course, participants will be able to:
•
•
•
Apply specific leadership behaviors to hold their Department teams accountable for achieving business
results
Take the best leadership practices from collaborating with their peers and apply them back on the job
Take a look at the College Credit Connection Quick Link on the RDM Curriculum homepage to find out how
to get college credit for completing Learning Plan courses.
DM Leadership Capstone Pre-work
The pre-work prepares the Department Manager for a successful experience at the DM Leadership
Capstone class.
Estimated learning time: 1 hour
DM Leadership Capstone Class
2 days
The DM Leadership Capstone is a leadership-focused course designed around a rich and complex
simulation that reinforces McDonald’s leadership behaviors and addresses shared department
tasks. Department Managers will have the opportunity to learn the impact of their decisions on
their teams and business in a safe environment.
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Restaurant Management Curriculum
DM Leadership Capstone Post-work
The post-work sets up the Department Manager for successful application of the learning from the
DM Leadership Capstone class.
Estimated learning time: 1 hour
Total estimated learning time: 2 days and 2 hours
Note1: Take a look at the College Credit Connection Quick Link on the RDM Curriculum homepage to find out how to get college credit for completing Learning Plan courses.
Note2: The content in this Learning Plan is subject to change with updates to the curriculum on the Learning Management System.
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Restaurant Management Curriculum
Kitchen Manager Learning Plan
Learning Plan Overview
Each phase of the plan uses a mix of learning methods to enrich the learning experience.
Curriculum Overview
By following the curriculum outlined, Kitchen Department Managers receive learning experiences that are matched to their
roles in the RDM restaurant structure. An estimate of two hours per week for training is reflected in the time totals
shown—one hour of dedicated learning time and an additional hour during already scheduled manager responsibilities
each week is typical.
Department Manager Orientation
| 3 weeks
FOOD SAFETY SYSTEM
Managing Food Safety
LMS Basics
Virtual Collaboration Session
RDM Basics
INVENTORY MANAGEMENT SYSTEM
Managing Your Department Using e*RDM
Foundations of RDM (FRDM) Class
Manage the Stock
Responsibilities and Routines: Cleanliness, Planned and
Daily Maintenance, and SOCs
Taking Inventory
Responsibilities and Routines: Department Management
and Performance
Ordering Food, Paper and Supplies with ROP
Monitoring Food Cost
Responsibilities and Routines: Scorecards
Controlling Food Cost
Department Manager Orientation Verification
Department Manager Training Curriculum
| 4 weeks
| 2 weeks
Performance Reviews
Operating System Diagnostic Tool
Wage and Hour
Department Manager Leadership Capstone
Respectful Workplace
Kitchen Manager Functional Training
Department Manager Training Curriculum
| 2 days
Department Manager Leadership Capstone Class
| 14 weeks
PRODUCTION SYSTEM
Arranging the Production Area
Production Management
Estimated total learning time
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24 weeks
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Restaurant Management Curriculum
Kitchen Manager Curriculum Details
Kitchen Managers are responsible for making sure the restaurant delivers great quality food to
customers quickly and efficiently. To equip learners with the knowledge and skills they need to fulfill
this role, the Kitchen Department Manager Curriculum explores: food safety; controlling costs;
training crew and managers in production procedures; and meeting production targets through eLearning and coaching. As part of their learning plan, Department Managers take part in Virtual
Collaboration Sessions to share experiences and best practices with their peers. They can also
receive credit for what they already know with the test-out feature, which includes passing an
assessment and verification. They also participate in a Department Manager Capstone, which is a
simulation designed to teach them the leadership skills they will need to be successful in this role.
Department Manager Orientation
Estimated time to complete: 3 weeks
Shared Courses: If learners have completed these courses as part of a previous Department
Manager learning plan, they do not need to take them again.
Department Managers should take the following four courses before attending FRDM:
LMS Basics
This e-Learning covers basic functions in the LMS, including how to launch training and register for a
class.
Timing
e-Learning: 45 minutes
Post Assessment: 5 minutes
Total estimated learning time: 50 minutes
RDM Basics
This e-Learning provides a glimpse into the new RDM structure, tools, and curriculum through the
eyes of a new Department Manager.
Timing
e-Learning: 35 minutes
Post Assessment: 5 minutes
Total estimated learning time: 40 minutes
Managing Your Department Using e*RDM
This e-Learning introduces basic functions in e*RDM, including how to delegate tasks and SOCs and
use Department Scorecards.
Timing
e-Learning: 45 minutes
Post Assessment: 5 minutes
Total estimated learning time: 50 minutes
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Restaurant Management Curriculum
Foundations of RDM (FRDM) Class
Prepares General Managers and Department Managers for their new role as leaders within the RDM
structure.
After attending this instructor-led class, managers will have a better understanding of:
•
•
•
•
•
Shared and individual responsibilities between departments within the RDM structure
How to recognize and redirect their teams based on walk-thru results
Basic leadership behaviors
The next steps on their learning plan and where to go on the LMS
Using e*RDM to delegate tasks and SOCs and using Department Scorecards
Estimated learning time: 1 day
Responsibilities and Routines: Cleanliness, Planned and Daily Maintenance, SOCs
With their coach, Department Managers learn to use e*RDM to handle cleanliness, planned and
daily maintenance, and SOCs.
Topics include:
•
•
•
•
Defining responsibilities
Delegating tasks
Monitoring progress and resolving issues
Measuring results
(More details of the above topics are covered in functional training and weekly walk-thrus.)
Estimated learning time: 1 hour and 30 minutes
Responsibilities and Routines: Department Management and Performance
With their coach, Department Managers learn processes and routines to manage their department.
Topics include:
• Preparing for weekly walk-thrus
• Preparing for weekly manager’s meetings
• Communicating department targets and performance to the department team
Estimated learning time: 1 hour
Responsibilities and Routines: Scorecards
With their coach, Department Managers learn to monitor and report progress on department goals
and objectives using Department Scorecards.
Topics include:
•
•
•
•
•
Defining Scorecard measures for the department
Entering department results in e*RDM
Target levels for the department, including different types of levels
Using the Department Scorecards Support Tool for help with Scorecards
The link between Department Scorecard results and overall restaurant results
Estimated learning time: 30 minutes
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Restaurant Management Curriculum
Department Manager Orientation Verification
The manager’s coach is to verify that the manager has acquired the necessary knowledge and skills
during orientation in order to move on to functional training.
Estimated learning time: 30 minutes
Department Manager Training Curriculum
Estimated time to complete: 4 weeks
Shared Courses: If learners have completed these courses as part of a previous Department
Manager learning plan, they do not need to take them again.
Operating System Diagnostic Tool
Participants learn to use the Operating System Diagnostic Tool.
Topics include:
•
•
•
•
Scheduling time monthly to perform the Operating System Diagnostic Tool
Gathering facts about the production and service performance in the restaurant
Analyzing the Diagnostic Tool results
Creating and executing an action plan
Timing
Pre-Assessment: 10 minutes
Coaching Session: 4 hours
Post Assessment: 10 minutes
Verification: 40 minutes
Total estimated learning time: 5 hours
Wage and Hour
Participants learn about wage and hour laws—the rules about how employees are paid, what hours
they may work, and what duties they may perform.
Compliance Course: This is a shared course that must be completed each year.
Topics include:
• Understanding critical wage and hour laws, policies and practices, and how all are applied in the restaurant
• Spotting potential wage and hour issues
• Responding to complaints, fixing potential errors, and answering questions or concerns
Timing
Wage and Hour Policy: 5 minutes
e-Learning – Part 1: 45 minutes
e-Learning – Part 2: 45 minutes
Total estimated learning time: 1 hour and 35 minutes
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Restaurant Management Curriculum
Respectful Workplace
In this e-Learning, participants review McDonald’s respectful workplace policies and learn how to
identify and address respectful workplace situations in the restaurant.
Estimated learning time: 1 hour
Kitchen Manager Functional Training
Estimated time to complete: 14 weeks
PRODUCTION SYSTEM
Arranging the Production Area
Topics include:
• Laying out and labeling the production area according to the guidelines
• Assuring the Shift Managers and crew follow the established layout guidelines for stock and equipment.
Timing
Pre-Assessment: 10 minutes
Coaching Session: 1 hour
Post Assessment: 10 minutes
Verification: 30 minutes
Total estimated learning time: 1 hour and 50 minutes
Production Management
Topics include:
• Generating prep charts
• Monitoring the charts and crew
• Training crew
Timing
Pre-Assessment: 10 minutes
e-Learning: 30 minutes
Coaching Session: 1 hour and 10 minutes
Post Assessment: 10 minutes
Verification: 30 minutes
Total estimated learning time: 2 hours and 30 minutes
FOOD SAFETY SYSTEM
Managing Food Safety
Topics include:
•
•
•
•
•
•
•
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Building and maintaining relationships with local health officials
Preparing restaurant team for health inspections and following up on action items
Following up on pest prevention program
Completing the Monthly Restaurant Manager Food Safety Checklist and correcting any issues
Following up on operational procedures related to food safety complaints
Checking the pyrometer kit and ensuring all components are working
Coordinating with the People Manager to make sure all staff members are trained and verified in food
safety and sanitation procedures using CDP training SOCs
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Restaurant Management Curriculum
Timing
Pre-Assessment: 10 minutes
e-Learning: 25 minutes
Coaching Session: 1 hour and 45 minutes
Post Assessment: 10 minutes
Verification: 30 minutes
Total estimated learning time: 3 hours
Kitchen Manager Virtual Collaboration Session
An on-line discussion led by facilitators for Department Managers to share what they have put into
practice. This is an opportunity to discuss and learn best practices, successes, and how to improve
job performance.
Department Managers will have a network of other Department Managers to collaborate with
regarding RDM.
Topics include:
• Arranging the Production Area
• Production Management
• Managing Food Safety
Total estimated learning time: 1 hour
INVENTORY MANAGEMENT SYSTEM
Manage the Stock
Topics include:
• Proper product delivery
• Proper Product Storage
• Other stock issues
Timing
Pre-Assessment: 10 minutes
e-Learning: 40 minutes
Coaching Session: 4 hours
Post Assessment: 10 minutes
Verification: 30 minutes
Total learning time: 5 hours and 30 minutes
Taking Inventory
Topics include:
• Taking daily, weekly, and monthly inventories correctly
• Identifying the cause of any inventory issue
Timing
Pre-Assessment: 10 minutes
Coaching Session: 2 hours
Post Assessment: 10 minutes
Verification: 30 minutes
Total estimated learning time: 2 hours and 50 minutes
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Restaurant Management Curriculum
Ordering Food, Paper and Supplies with ROP
Topics include:
•
•
•
•
•
Order proposal process
Reviewing and updating order
Order alerts
Placing the order
Troubleshooting orders
Timing
Pre-Assessment: 30 minutes
Pre-Coaching – Ordering Food, Paper and Supplies with ROP: 40 minutes
e-Learning – Ordering Food, Paper and Supplies with ROP Overview: 20 minutes
Coaching – Ordering Food, Paper and Supplies with ROP Overview: 50 minutes
e-Learning – The Ordering Process with ROP: 20 minutes
Coaching – The Ordering Process with ROP: 50 minutes
e-Learning – Troubleshooting with ROP: 20 minutes
Coaching – Troubleshooting with ROP: 20 minutes
Post Assessment: 30 minutes
Verification – Ordering Food, Paper and Supplies with ROP: 30 minutes
Total estimated learning time: 5 hours and 10 minutes
Monitoring Food Cost
Topics include:
•
•
•
•
The components of food cost
Food over base
Monitor raw and completed waste, food promotions, employee and manager meals, and condiments
Submitting food cost/QCR and stat reports weekly
Timing
Pre-Assessment: 10 minutes
e-Learning: 35 minutes
Coaching Session: 1 hours and 30 minutes
Post Assessment: 10 minutes
Verification: 30 minutes
Total estimated learning time: 2 hours and 55 minutes
Controlling Food Cost
Topics include:
• Analyze the QCR and Inventory STAT report
• Make and execute a plan
• Analyzing food cost components and developing and communicating weekly food cost action plans to
managers and crew
• Verify that raw and completed waste is tracked on every shift
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Restaurant Management Curriculum
Timing
Pre-Assessment: 10 minutes
e-Learning: 45 minutes
Coaching Session: 2 hours and 50 minutes
Post Assessment: 10 minutes
Verification: 30 minutes
Total estimated learning time: 4 hours and 25 minutes
Department Manager Training Curriculum
Estimated time to complete: 2 weeks
Shared Course: If learners have completed this course as part of a previous Department Manager
learning plan, they do not need to take it again.
Performance Reviews
Participants learn to provide ongoing feedback and conduct Performance Reviews per their
restaurant’s guidelines.
Topics include:
• Preparing for Performance Reviews
• Conducting Performance Reviews
• Providing ongoing feedback
Timing
Pre-Assessment: 10 minutes
e-Learning: 50 minutes
Coaching Session: 1 hour and 35 minutes
Post Assessment: 10 minutes
Verification: 30 minutes
Total estimated learning time: 3 hours and 15 minutes
Department Manager (DM) Leadership Capstone
Estimated time to complete: 2 days
DM Leadership Capstone
Shared Course: If learners have completed this course as part of a previous Department Manager
learning plan, they do not need to take it again.
After completing the DM Leadership Capstone course, participants will be able to:
•
•
•
Apply specific leadership behaviors to hold their Department teams accountable for achieving business
results
Take the best leadership practices from collaborating with their peers and apply them back on the job
Take a look at the College Credit Connection Quick Link on the RDM Curriculum homepage to find out how
to get college credit for completing Learning Plan courses.
DM Leadership Capstone Pre-work
The pre-work prepares the Department Manager for a successful experience at the DM Leadership
Capstone class.
Estimated learning time: 1 hour
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Restaurant Management Curriculum
DM Leadership Capstone Class
2 days
The DM Leadership Capstone is a leadership-focused course designed around a rich and complex
simulation that reinforces McDonald’s leadership behaviors and addresses shared department
tasks. Department Managers will have the opportunity to learn the impact of their decisions on
their teams and business in a safe environment.
DM Leadership Capstone Post-work
The post-work sets up the Department Manager for successful application of the learning from the
DM Leadership Capstone class.
Estimated learning time: 1 hour
Total estimated learning time: 2 days and 2 hours
Note1: Take a look at the College Credit Connection Quick Link on the RDM Curriculum homepage to find out how to get college credit for completing Learning Plan courses.
Note2: The content in this Learning Plan is subject to change with updates to the curriculum on the Learning Management System.
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Restaurant Management Curriculum
People Manager Learning Plan
Learning Plan Overview
Each phase of the plan uses a mix of learning methods to enrich the learning experience.
Curriculum Overview
By following the curriculum outlined, People Department Managers receive learning experiences that are matched to their
roles in the RDM restaurant structure. An estimate of two hours per week for training is reflected in the time totals
shown— one hour of dedicated learning time and an additional hour during already scheduled manager responsibilities
each week is typical.
Department Manager Orientation
| 3 weeks
LMS Basics
Uniforms
CREW SYSTEM
RDM Basics
Crew Communications
Managing Your Department Using e*RDM
TRAINING SYSTEM
Foundations of RDM (FRDM) Class
Creating and Monitoring Crew Training Plans
Responsibilities and Routines: Cleanliness, Planned and
Daily Maintenance, and SOCs
Maintaining Training Materials
Responsibilities and Routines: Department Management
and Performance
Selecting and Training Crew Trainers
Responsibilities and Routines: Scorecards
Virtual Collaboration Session
Department Manager Orientation Verification
SCHEDULING SYSTEM
Projecting Transactions and Labor
Department Manager Training Curriculum
| 4 weeks
Performing Weekly ISP Updates
Operating System Diagnostic Tool
Generating and Balancing the Schedule
Wage and Hour
Analyzing and Controlling Labor
Respectful Workplace
People Manager Functional Training
PEOPLE PRACTICES SYSTEM
30-Day Follow-Up Crew Orientation
Hire and Assign Crew
| 15 weeks
Department Manager Training Curriculum
| 2 weeks
Performance Reviews
Department Manager Leadership Capstone
| 2 days
Department Manager Leadership Capstone Class
Crew Room
Estimated total learning time
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People Manager Curriculum Details
People Managers are responsible for making sure restaurants hire qualified crews, train them well,
and schedule them effectively to meet restaurant goals. To equip learners with the knowledge and
skills they need to fulfill this role, the People Department Manager Curriculum explores: motivating
and recognizing the team; coordinating training for new crew members; and meeting people targets
through e-Learning and coaching. As part of their learning plan, Department Managers take part in
Virtual Collaboration Sessions to share experiences and best practices with their peers. They can also
receive credit for what they already know with the test-out feature, which includes passing an
assessment and verification. They also participate in a Department Manager Capstone, which is a
simulation designed to teach them the leadership skills they will need to be successful in this role.
Department Manager Orientation
Estimated time to complete: 3 weeks
Shared Courses: If learners have completed these courses as part of a previous Department
Manager learning plan, they do not need to take them again.
Department Managers should take the following four courses before attending FRDM:
LMS Basics
This e-Learning covers basic functions in the LMS, including how to launch training and register for a
class.
Timing
e-Learning: 45 minutes
Post Assessment: 5 minutes
Total estimated learning time: 50 minutes
RDM Basics
This e-Learning provides a glimpse into the new RDM structure, tools, and curriculum through the
eyes of a new Department Manager.
Timing
e-Learning: 35 minutes
Post Assessment: 5 minutes
Total estimated learning time: 40 minutes
Managing Your Department Using e*RDM
This e-Learning introduces basic functions in e*RDM, including how to delegate tasks and SOCs and
use Department Scorecards.
Timing
e-Learning: 45 minutes
Post Assessment: 5 minutes
Total estimated learning time: 50 minutes
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Restaurant Management Curriculum
Foundations of RDM (FRDM) Class
Prepares General Managers and Department Managers for their new role as leaders within the RDM
structure.
After attending this instructor-led class, managers will have a better understanding of:
•
•
•
•
•
Shared and individual responsibilities between departments within the RDM structure
How to recognize and redirect their teams based on walk-thru results
Basic leadership behaviors
The next steps on their learning plan and where to go on the LMS
Using e*RDM to delegate tasks and SOCs and using Department Scorecards
Estimated learning time: 1 day
Responsibilities and Routines: Cleanliness, Planned and Daily Maintenance, SOCs
With their coach, Department Managers learn to use e*RDM to handle cleanliness, planned and
daily maintenance, and SOCs.
Topics include:
•
•
•
•
Defining responsibilities
Delegating tasks
Monitoring progress and resolving issues
Measuring results
(More details of the above topics are covered in functional training and weekly walk-thrus.)
Estimated learning time: 1 hour and 30 minutes
Responsibilities and Routines: Department Management and Performance
With their coach, Department Managers learn processes and routines to manage their department.
Topics include:
• Preparing for weekly walk-thrus
• Preparing for weekly manager’s meetings
• Communicating department targets and performance to the department team
Estimated learning time: 1 hour
Responsibilities and Routines: Scorecards
With their coach, Department Managers learn to monitor and report progress on department goals
and objectives using Department Scorecards.
Topics include:
•
•
•
•
•
Defining Scorecard measures for the department
Entering department results in e*RDM
Target levels for the department, including different types of levels
Using the Department Scorecards Support Tool for help with Scorecards
The link between Department Scorecard results and overall restaurant results
Estimated learning time: 30 minutes
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Restaurant Management Curriculum
Department Manager Orientation Verification
The manager’s coach is to verify that the manager has acquired the necessary knowledge and skills
during orientation in order to move on to functional training.
Estimated learning time: 30 minutes
Department Manager Training Curriculum
Estimated time to complete: 4 weeks
Shared Courses: If learners have completed these courses as part of a previous Department
Manager learning plan, they do not need to take them again.
Operating System Diagnostic Tool
Participants learn to use the Operating System Diagnostic Tool.
Topics include:
•
•
•
•
Scheduling time monthly to perform the Operating System Diagnostic Tool
Gathering facts about the production and service performance in the restaurant
Analyzing the Diagnostic Tool results
Creating and executing an action plan
Timing
Pre-Assessment: 10 minutes
Coaching Session: 4 hours
Post Assessment: 10 minutes
Verification: 40 minutes
Total estimated learning time: 5 hours
Wage and Hour
Participants learn about wage and hour laws—the rules about how employees are paid, what hours
they may work, and what duties they may perform.
Compliance Course: This is a shared course that must be completed each year.
Topics include:
• Critical wage and hour laws, policies and practices, and how all are applied in the restaurant
• How to spot potential wage and hour issues
• Responding to complaints, fixing potential errors, and answering questions or concerns
Timing
Wage and Hour Policy: 5 minutes
e-Learning – Part 1: 45 minutes
e-Learning – Part 2: 45 minutes
Total estimated learning time: 1 hour and 35 minutes
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Restaurant Management Curriculum
Respectful Workplace
In this e-Learning, participants review McDonald’s respectful workplace policies and learn how to
identify and address respectful workplace situations in the restaurant.
Estimated learning time: 1 hour
People Manager Functional Training
Estimated time to complete: 15 weeks
PEOPLE PRACTICES SYSTEM
30-Day Follow-Up Crew Orientation
Topics include:
•
•
•
•
•
Providing the agenda
Observing the 30-Day Follow-Up
Debriefing the 30-Day Follow-Up
Performing updates
Establishing routines
Timing
Pre-Assessment: 10 minutes
Coaching Session: 1 hour
Post Assessment: 10 minutes
Verification: 30 minutes
Total estimated learning time: 1 hour and 50 minutes
Hire and Assign Crew
Topics include:
• How to effectively hire and assign crew for the restaurant
Timing
Pre-requisite: Hiring to Win e-Learning Modules 1,2 and 4: 1 hour
Pre-Assessment: 10 minutes
Coaching Session: 1 hour
Post Assessment: 10 minutes
Verification: 30 minutes
Total estimated learning time: 2 hours and 50 minutes
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Crew Room
Topics include:
• How to maintain the appearance and upkeep of the crew room
• Effective crew communications
Timing
Pre-Assessment: 10 minutes
Coaching Session: 15 minutes
Post Assessment: 10 minutes
Verification: 30 minutes
Total estimated learning time: 1 hour and 5 minutes
Uniforms
Topics include:
• Issuing and maintaining uniforms
Timing
Pre-Assessment: 10 minutes
Coaching Session: 20 minutes
Post Assessment: 10 minutes
Verification: 30 minutes
Total learning time: 1 hour and 10 minutes
CREW SYSTEM
Crew Communications
Topics include:
• Using communication to keep the crew informed and motivated and to generate enthusiasm
Timing
Pre-Assessment: 10 minutes
Coaching Session: 30 minutes
Post Assessment: 10 minutes
Verification: 30 minutes
Total estimated learning time: 1 hour and 20 minutes
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Restaurant Management Curriculum
TRAINING SYSTEM
Creating and Monitoring Crew Training Plans
Topics include:
•
•
•
•
•
•
•
•
The process for creating and monitoring a crew training plan
Developing SOC schedules
Reviewing stations to determine who is already trained
Planning for events that affect training
Determining training needs
Auditing CDP materials
Calculating the monthly training budget
Scheduling training and monitoring the effectiveness of the training plan
Timing
Pre-Assessment: 10 minutes
e-Learning: 20 minutes
Coaching Session: 1 hour and 20 minutes
Post Assessment: 10 minutes
Verification: 30 minutes
Total estimated learning time: 2 hours and 30 minutes
Maintaining Training Materials
Topics include:
• Maintaining all training materials for the restaurant: support materials, orientation materials, Station
Guides, Services Reminds, SOCs, e-Learning.
Timing
Pre-Assessment: 10 minutes
e-Learning: 10 minutes
Coaching Session: 1 hour
Post Assessment: 10 minutes
Verification: 30 minutes
Total estimated learning time: 2 hours
Selecting and Training Crew Trainers
Topics include:
• Selecting and training crew trainers
• Conducting crew trainer meetings (at least monthly)
Timing
Pre-Assessment: 10 minutes
e-Learning: 20 minutes
Coaching Session: 2 hours and 30 minutes
Post Assessment: 10 minutes
Verification: 30 minutes
Total estimated learning time: 3 hours and 40 minutes
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Restaurant Management Curriculum
People Manager Virtual Collaboration Session
An on-line discussion led by facilitators for Department Managers to share what they have put into
practice. This is an opportunity to discuss and learn best practices, successes, and how to improve
job performance.
Department Managers will have a network of other Department Managers to collaborate with
regarding RDM.
Topics include:
•
•
•
•
•
•
•
•
30-Day Follow-Up Crew Orientation
Hire and Assign Crew (legacy e-Learning)
Crew Room
Uniforms
Crew Communications
Creating and Monitoring Crew Training Plans
Maintaining Training Materials
Selecting and Training Crew Trainers
Estimated learning time: 1 hour
SCHEDULING SYSTEM
Projecting Transactions and Labor
Topics include:
•
•
•
•
•
•
•
Starting a new week
Obtaining transaction targets
Projecting transactions
Considering factors
Analyzing data
Adjusting projections
Reviewing projections
Timing
Pre-Assessment: 10 minutes
e-Learning: 30 minutes
Coaching Session: 1 hour and 10 minutes
Post Assessment: 10 minutes
Verification: 30 minutes
Total estimated learning time: 2 hours and 30 minutes
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Restaurant Management Curriculum
Performing Weekly ISP Updates
Topics include:
•
•
•
•
•
Performing weekly ISP updates
Starting personnel maintenance
Updating crew information
Updating crew availability
Reviewing scheduling preferences
Timing
Pre-Assessment: 10 minutes
e-Learning: 30 minutes
Coaching Session: 2 hours
Post Assessment: 10 minutes
Verification: 30 minutes
Total estimated learning time: 3 hours and 20 minutes
Generating and Balancing the Schedule
Topics include:
•
•
•
•
Adding schedule inputs
Generating the schedule
Balancing the schedule
Reviewing the schedule
Timing
Pre-Assessment: 10 minutes
e-Learning: 30 minutes
Coaching Session: 3 hours and 45 minutes
Post Assessment: 10 minutes
Verification: 45 minutes
Total estimated learning time: 5 hours and 20 minutes
Analyzing and Controlling Labor
Topics include:
• Reviewing transactions and labor hours
• Considering factors
• Analyzing reports
Timing
Pre-Assessment: 10 minutes
e-Learning: 30 minutes
Coaching Session: 1 hour and 35 minutes
Post Assessment: 10 minutes
Verification: 30 minutes
Total estimated learning time: 3 hours and 5 minutes
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Department Manager Training Curriculum
Estimated time to complete: 2 weeks
Shared Course: If learners have completed this course as part of a previous Department Manager
learning plan, they do not need to take it again.
Performance Reviews
Participants learn to provide ongoing feedback and conduct Performance Reviews per their
restaurant’s guidelines.
Topics include:
• Preparing for Performance Reviews
• Conducting Performance Reviews
• Providing ongoing feedback
Timing
Pre-Assessment: 10 minutes
e-Learning: 50 minutes
Coaching Session: 1 hour and 35 minutes
Post Assessment: 10 minutes
Verification: 30 minutes
Total estimated learning time: 3 hours and 15 minutes
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Restaurant Management Curriculum
Department Manager (DM) Leadership Capstone
Estimated time to complete: 2 days
DM Leadership Capstone
Shared Course: If learners have completed this course as part of a previous Department Manager
learning plan, they do not need to take it again.
After completing the DM Leadership Capstone course, participants will be able to:
•
•
•
Apply specific leadership behaviors to hold their Department teams accountable for achieving business
results
Take the best leadership practices from collaborating with their peers and apply them back on the job
Take a look at the College Credit Connection Quick Link on the RDM Curriculum homepage to find out how
to get college credit for completing Learning Plan courses.
DM Leadership Capstone Pre-work
The pre-work prepares the Department Manager for a successful experience at the DM Leadership
Capstone class.
Estimated learning time: 1 hour
DM Leadership Capstone Class
2 days
The DM Leadership Capstone is a leadership-focused course designed around a rich and complex
simulation that reinforces McDonald’s leadership behaviors and addresses shared department
tasks. Department Managers will have the opportunity to learn the impact of their decisions on
their teams and business in a safe environment.
DM Leadership Capstone Post-work
The post-work sets up the Department Manager for successful application of the learning from the
DM Leadership Capstone class.
Estimated learning time: 1 hour
Total estimated learning time: 2 days and 2 hours
Note1: Take a look at the College Credit Connection Quick Link on the RDM Curriculum homepage to find out how to get college credit for completing Learning Plan courses.
Note2: The content in this Learning Plan is subject to change with updates to the curriculum on the Learning Management System.
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Restaurant Management Curriculum
General Manager Learning Plan
Learning Plan Overview
Each phase of the plan uses a mix of learning methods to enrich the learning experience.
Curriculum Overview
By following the curriculum, General Managers receive the learning they need to be successful in their roles in the RDM
restaurant structure. An estimate of two hours per week for training is reflected in the time totals shown—one hour of
dedicated learning time and an additional hour during already scheduled manager responsibilities each week is typical.
Timing for the General Manager Curriculum is dependent on the availability of the coach and scheduling of coaching and
verification sessions.
General Manager Orientation
| 6 weeks
Creating the Managers’ Schedule
LMS Basics
Building Your Sales
RDM Basics
People Practices
LMS for General Managers
1st Semester Virtual Collaboration
General Manager Business
Leadership Curriculum: 2nd Semester
Managing Your Department Using e*RDM
e*RDM for General Managers
1st Semester Verification
Foundations of RDM (FRDM) Class
Monitoring the Production Area
Executing Management Training
Maintaining Your Restaurant
Wage and Hour
General Manager Business
Leadership Curriculum: 1st Semester
Building Your Business
| 12 to 14 weeks
Setting Goals and Objectives
Measuring Restaurant Performance
Safety and Security
General Manager Business Leadership Curriculum Virtual Kickoff
Leading Safety and Security
Leading Your Restaurant
Preventing and Handling Incidents
Respectful Workplace
Investigating Respectful Workplace Complaints
Management Scheduling
Analyzing Your Restaurant’s Schedules
Estimated total learning time
McDonald’s | May 2012 | 9862
| 12 to 14 weeks
2nd Semester Virtual Collaboration
General Manager Business Leadership Capstone | 7 weeks
2nd Semester Verification
General Manager Business Leadership Capstone Class
37 to 41 weeks
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Restaurant Management Curriculum
General Manager Curriculum Details
General Managers must run restaurants that are profitable and perform to meet McDonald’s high
standards of quality, service, and cleanliness. To equip learners with the knowledge and skills they
need to meet profit and performance goals, the General Manager Curriculum offers specialized
training around: creating and executing a business plan for their restaurant; building strong
leadership behaviors; communicating effectively; planning restaurant schedules; overseeing
restaurant processes; and training crew and managers. As part of their learning plan, General
Managers are coached by their Owner/Operator, Supervisor, or designated coach and take part in
Virtual Collaboration Sessions to share experiences and best practices with their peers.
General Manager Orientation
Estimated time to complete: 6 weeks
LMS Basics
This e-Learning covers basic functions in the LMS, including how to launch training and register for a
class.
Timing
e-Learning: 45 minutes
Post Assessment: 5 minutes
Total estimated learning time: 50 minutes
RDM Basics
This e-Learning provides a glimpse into the new RDM structure, tools, and curriculum through the
eyes of a new Department Manager.
Timing
e-Learning: 35 minutes
Post Assessment: 5 minutes
Total estimated learning time: 40 minutes
LMS for General Managers
This e-Learning covers common functions performed by General Managers including, approving
registrations, monitoring training progress, and marking items complete.
Timing
e-Learning: 30 minutes
Post Assessment: 5 minutes
Total estimated learning time: 35 minutes
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Restaurant Management Curriculum
Managing Your Department Using e*RDM
This e-Learning introduces basic functions in e*RDM, including how to delegate tasks and SOCs and
use Department Scorecards.
Timing
e-Learning: 45 minutes
Post Assessment: 5 minutes
Total estimated learning time: 50 minutes
e*RDM for General Managers
This e-Learning introduces functions performed in e*RDM by General Managers, including assigning
people and managers to departments, equipment, and planned maintenance tasks and setting up
the Department Scorecards.
Timing
e-Learning: 30 minutes
Post Assessment: 5 minutes
Total estimated learning time: 35 minutes
Foundations of RDM (FRDM) Class
This instructor-led class prepares General Managers and Department Managers for their new role as
leaders within the RDM structure.
After attending this instructor-led class, managers will have a better understanding of:
• Shared and individual responsibilities between departments within the RDM structure
• How to recognize and redirect their teams based on walk-thru results
• Basic leadership behaviors
• The next steps on their learning plan and where to go on the LMS
• Using e*RDM to delegate tasks and SOCs and using Department Scorecards
Estimated learning time: 1 day
Executing Management Training
In this e-Learning, participants learn how to follow up on weekly and monthly management
development training plans, oversee and coordinate management development for their teams, and
complete training for themselves.
Topics include:
Creating and revising a training plan
Scheduling and completing training
Coaching, verifying and following up on managers
Timing
e-Learning: 55 minutes
Read getAbstracts: 30 minutes
Prep: 2 hours
Coaching: 1 hour
Follow-Up Coaching: 1 hour
Post Assessment: 10 minutes
Total estimated learning time: 5 hours and 35 minutes
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Restaurant Management Curriculum
Wage and Hour
In this e-Learning, participants learn about wage and hour laws—the rules about how employees are
paid, what hours they may work, and what duties they may perform.
Compliance Course: This is a shared course that must be completed each year.
Topics include:
• Critical wage and hour laws, policies and practices, and how all are applied in the restaurant
• How to spot potential wage and hour issues
• Responding to complaints, fixing potential errors, and answering questions or concerns
Timing
Wage and Hour Policy: 5 minutes
e-Learning – Part 1: 45 minutes
e-Learning – Part 2: 45 minutes
Total estimated learning time: 1 hour and 35 minutes
General Manager Business Leadership Curriculum: 1 st Semester
12 to 14 weeks
Setting Goals and Objectives
Participants learn the difference between goals and objectives.
Topics include:
• Creating a goal for the restaurant that is divided into attainable objectives
• Planning how they will work with their Department Managers to achieve a common goal in the restaurant
using SMART objectives
Estimated learning time: 30 minutes
Business Leadership Curriculum Virtual Kickoff
During the on-line discussion, participants:
• Have the opportunity to talk with their peers about their new role as the General Manager
• Are able to talk about how their training is going, ask questions, and/or share their successes
• Know what to expect from the GM Business Leadership Curriculum and understand its value for them
• Understand what the Business Goal and SMART Objectives assignment is and be ready to complete it
Timing
On-line Session: 1 hour
Post Work: 30 minutes
Total estimated learning time: 1 hour and 30 minutes
Leading Your Restaurant
Participants learn how to apply leadership behaviors to their responsibilities and how to lead their
restaurant and develop their Department Managers.
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Restaurant Management Curriculum
Topics include:
• Using Accountable Leadership in the restaurant
• Preparing for and participating in weekly manager’s meeting and the weekly walk-thru
Timing
e-Learning: 55 minutes
Read getAbstracts: 30 minutes
Prep: 1 hour
Coaching: 45 minutes
Follow-Up Coaching: 1 hour
Total estimated learning time: 4 hours and 10 minutes
Respectful Workplace
In this e-Learning, participants review McDonald’s respectful workplace policies and learn how to
identify and address respectful workplace situations in the restaurant.
Estimated learning time: 1 hour
Investigating Respectful Workplace Complaints
In this e-Learning, participants review McDonald’s respectful workplace policies and learn what to
do when they receive a respectful workplace complaint.
Estimated learning time: 1 hour
Management Scheduling
Analyzing Your Restaurant’s Schedules
Participants learn how to make sure the restaurant has effective schedules in place. This includes
how to analyze the Managers’ Schedule to confirm that the managers are scheduled according to
their skills, responsibilities, and availability, while also satisfying the business needs of the
restaurant. It also covers what to look for to make sure all activities are planned and scheduled
when approving the projections and crew schedule.
Topics include:
• Creating, posting and analyzing Managers’ Schedule monthly
• Verifying the accuracy of the crew schedule to optimize sales and profitability
Timing
e-Learning: 45 minutes
Total estimated learning time: 45 minutes
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Restaurant Management Curriculum
Creating the Managers’ Schedule
Participants learn how to create an effective Managers’ Schedule for their restaurant including how
to use reminders and standard shifts in the ISP, what makes a Managers’ Schedule effective, and the
importance of getting the schedule approved and posted on time.
Topics include:
• Updating the ISP with new managers, manager availability, and profiles monthly
• Creating and posting the Managers’ Schedule monthly
Timing
e-Learning: 45 minutes
Read getAbstracts: 1 hour
Prep: 2 hours
Coaching: 50 minutes
Follow-Up Coaching: 1 hour
Post Assessment: 20 minutes
Total estimated learning time: 6 hours
Building Your Sales
Participants learn how to maximize sales-building potential during promotions.
Topics include:
• Reviewing and organizing tasks to create action plans with your team to successfully execute promotions
• Communicating how promotions are tied to Department Scorecard measures in weekly walk-thrus and
managers’ meetings
• Supporting your time to carry out promotions and build sales
• Monitoring sales with delegation and follow up during soft sell and national and regional launch periods
• Coaching restaurant Department Managers to successfully plan, prepare, and execute the promotion to
build sales
• Using promotions to evaluate sales measures
Timing
e-Learning: 55 minutes
Read getAbstracts: 30 minutes
Prep: 50 minutes
Coaching: 50 minutes
Follow-Up Coaching: 1 hour
Post Assessment: 10 minutes
Total estimated learning time: 4 hours and 15 minutes
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Restaurant Management Curriculum
People Practices
Participants learn how to make sure that People Practices are being effectively administered in the
restaurant.
Topics include:
• Understanding the importance of having the correct level of crew and manager staffing to meet your
restaurant’s business needs while achieving labor targets
Creating a plan to develop additional sources of high quality applicants and how to hire the best candidate
Setting an example for new crew members by delivering WOW Crew Orientations
Complying with all labor and employment laws and your restaurant’s policies
Ensuring all employees receive pay increases when scheduled using the performance review process and
communicating these wage adjustments to crew and managers
• Coordinating the Commitment Survey Process and developing an action plan that benefits the restaurant
and effectively communicate results and progress to your team
•
•
•
•
Timing
e-Learning: 55 minutes
Read getAbstracts: 30 minutes
Prep: 1 hour
Coaching: 1 hour
Follow-Up Coaching: 1 hour
Post Assessment: 15 minutes
Total estimated learning time: 4 hours and 40 minutes
1st Semester Virtual Collaboration
This on-line discussion is led by facilitators and allows General Managers to share what they have
put into practice. This is an opportunity to discuss and learn best practices, successes, and how to
improve job performance.
Topics include:
• Giving an update on Business Goals and SMART objectives
• Sharing best practices
• Asking any questions about the curriculum or content learned
Timing
Prep time: 2 hours and 30 minutes
On-line Session: 1 hour
Total estimated learning time: 3 hours and 30 minutes
General Manager Business Leadership Curriculum: 2 nd Semester
12 to 14 weeks
1st Semester Verification
The General Manager’s coach is to verify that the General Manager has acquired the necessary knowledge
st
nd
and skills from the Orientation and 1 Semester curriculum in order to proceed with the 2 Semester
curriculum.
Estimated learning time: 45 minutes
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Restaurant Management Curriculum
Monitoring the Production Area
Participants learn how to follow up with the Kitchen Manager to ensure proper management of the
Inventory and Food Safety systems.
Topics include:
• Ensuring double inventories are completed correctly in the Kitchen Department
• Having a system in place to ensure that the Kitchen Manager has verified the Daily Food Safety Checklist
and properly completed the Monthly Food Safety Checklist
• Ensuring that all managers are ServSafe certified prior to managing their own shift and that managers re-
certify before certifications expire
Timing
Read getAbstracts: 15 minutes
Self-Study: 45 minutes
Estimated learning time: 1 hour
Maintaining Your Restaurant
Participants learn how to maintain the restaurant and the importance of hiring, training, verifying,
and scheduling maintenance personnel. Participants also learn the importance of follow-up on the
cleanliness and organization of the restaurant.
Topics include:
•
•
•
•
•
Following up on the cleanliness and organization of the restaurant weekly
Training maintenance personnel in daily/weekly cleaning tasks
Hiring, training, scheduling, and verifying activities of maintenance personnel
Verifying that all PM tasks are scheduled and completed
Troubleshooting PM emergencies
Timing
e-Learning: 45 minutes
Read getAbstracts: 30 minutes
Prep: 1 hour
Coaching: 55 minutes
Follow-Up Coaching: 1 hour
Post Assessment: 15 minutes
Total estimated learning time: 4 hours and 25 minutes
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Restaurant Management Curriculum
Building Your Business
Participants learn how to effectively create, execute, monitor, and adjust the business plan for the
restaurant.
Topics include:
• Creating and building a restaurant business plan that increases frequency of visits and return customers
• Establishing a good relationship with the community
• Monitoring and reporting progress on department goals and objectives weekly using Scorecard measures
Timing
e-Learning: 55 minutes
Read getAbstracts: 30 minutes
Prep: 2 hours and 15 minutes
Coaching: 1 hour and 15 minutes
Follow-Up Coaching: 1 hour
Post Assessment: 20 minutes
Total estimated learning time: 6 hours and 15 minutes
Measuring Restaurant Performance
Participants learn how to review restaurant data to analyze key opportunities and make
improvements in their restaurant.
Topics include:
• Using ROIP data to monitor the restaurant such as FORs, SORs, P&L statements, and Customer Satisfaction
1-800# data
• Understanding how Mystery Shop Results and CSO scores can be effectively used to identify areas of
opportunity and strength
• Using the 12 Systems Improvement Guide to solve problems and achieve goals
• Creating and updating the ROIP Evolving Action Plan.
Timing
e-Learning: 45 minutes
Read getAbstracts: 30 minutes
Prep: 2 hours
Coaching: 50 minutes
Follow-Up Coaching: 1 hour
Post Assessment: 10 minutes
Total estimated learning time: 5 hours and 15 minutes
Safety and Security
Leading Safety and Security
Participants learn that properly following safety and security procedures prevents injuries to crew
and guests and protects against property loss. Participants also learn the importance of leading by
example.
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Restaurant Management Curriculum
Topics include:
• Establishing a Restaurant Safety Committee
• Maintaining key safety and security equipment
Timing
e-Learning: 1 hour and 15 minutes
Total estimated learning time: 1 hour and 15 minutes
Preventing and Handling Incidents
Participants learn how to manage loss prevention for their restaurant.
Topics include:
• Providing training and enforcement of procedures
• Performing inspections to find and correct issues
• Reporting, investigating, and addressing injuries and incidents
Timing
e-Learning: 1 hour and 15 minutes
Read getAbstracts: 30 minutes
Prep: 2 hours and 40 minutes
Coaching: 45 minutes
Follow-Up Coaching: 1 hour
Post Assessment: 15 minutes
Total estimated learning time: 6 hours and 25 minutes
2nd Semester Virtual Collaboration
An on-line discussion led by facilitators for General Managers to share what they have put into
practice. This is an opportunity to discuss and learn best practices, successes, and how to improve
job performance.
Topics include:
•
•
•
Giving an update on Business Goals and SMART objectives
Sharing best practices
Asking any questions about the curriculum or content learned
Timing
Prep time: 2 hours and 30 minutes
On-line Session: 1 hour
Total estimated learning time: 3 hours and 30 minutes
General Manager (GM) Business Leadership Capstone
7 weeks
2nd Semester Verification
The General Manager’s coach is to verify that the General Manager has acquired the necessary knowledge
nd
and skills from the 2 Semester curriculum in order to attend the General Manager Business Leadership
Capstone.
Estimated learning time: 55 minutes
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Restaurant Management Curriculum
General Manager Business Leadership Capstone Pre-work
3 weeks
The pre-work prepares the General Manager and coach for a successful experience at the Capstone
class.
Timing
Read getAbstracts: 1 hour
Prep: 3 hours
Coaching: 1 hour
Total estimated learning time: 5 hours
General Manager Business Leadership Capstone
5 days
At the five-day Capstone event held at HU, participants learn how to think and perform in ways to
improve their restaurant’s performance. Participants work individually and in teams to complete
activities to improve QSC&V, Sales, Profit, and People. Participants also have the opportunity to
understand the impact their decisions make on their restaurant, organization, region, and the
business overall.
Estimated learning time: 5 days
General Manager Business Leadership Capstone Action Plan
3 weeks
The GM Business Leadership Capstone Action Plan sets up the General Manager and coach for
successful application of the learning from the Capstone class.
Timing
Prep: 3 hours
Coaching: 1 hour
Follow-Up Coaching: 1 hour
Total estimated learning time: 5 hours
Total estimated learning time: 5 days and 10 hours
Note1: Take a look at the College Credit Connection Quick Link on the RDM Curriculum homepage to find out how to get college credit for completing Learning Plan courses.
Note2: The content in this Learning Plan is subject to change with updates to the curriculum on the Learning Management System.
McDonald’s | May 2012 | 9862
P a g e | 49
• Course completion required on the LMS
 Completion for equivalency given on the LMS
Guest Service, Kitchen, and People Manager
(Shared Courses: Complete only once)
• Shift Manager Kickoff
• LMS Basics
• LMS Basics
• RDM Basics
 Shift Manager Role Profile and
Leadership Behaviors
• Wage and Hour (Compliance Course:
Complete yearly)
 McDonald’s History and Culture
 Respectful Workplace (Shared
• LMS Basics
• RDM Basics
• Managing Your Department Using e*RDM
• LMS for General Managers
• Foundations of RDM (FRDM)
• Responsibilities and Routines: Cleanliness, Planned and Daily Maintenance, and SOCs
• Managing Your Department Using
e*RDM
• Responsibilities and Routines: Department Management and Performance
• e*RDM for General Managers
• Responsibilities and Routines: Scorecards
• Foundations of RDM (FRDM)
Course: Complete only once)
 Basic People Skills
• Executing Management Training
• Wage and Hour (Compliance
Course: Complete yearly)
• Operating System Diagnostic Tool (Shared Course: Complete only once)
• Wage and Hour (Compliance Course: Complete yearly)
 Food Safety for Shift Managers
• Respectful Workplace (Shared Course: Complete only once)
 Guest Expectations
• Setting Goals and Objectives
• Optimization
• Arranging the Service Stock Areas
• Arranging the Production Area
• 30-Day Follow-Up Crew Orientation
• Cabinet Management
• Cash Audits
• Production Management
• Hire and Assign Crew
• Virtual Collaboration Session
• Managing Food Safety
• Crew Room
• Profitability
• Building Sales with LSM and POP
• Virtual Collaboration Session
• Uniforms
• Prioritization
• Mystery Shop Results
• Manage the Stock
• Crew Communications
• Taking Inventory
• Creating and Monitoring Crew
Training Plans
 Shift Management
• Ordering Food, Paper, and Supplies
®
 ServSafe On-line course (Complete
with ROP
prior to Introduction to Management)
• Monitoring Food Cost
• Controlling Food Cost
 Introduction to Management Class
• Business Leadership Curriculum
Virtual Kickoff
• Leading Your Restaurant
• Respectful Workplace
• Investigating Respectful Workplace
Complaints
• Analyzing Your Restaurant’s
Schedules
• Creating the Managers’ Schedule
• Maintaining Training Materials
• Building Your Sales
• Selecting and Training Crew Trainers
• People Practices
• Virtual Collaboration Session
• 1st Semester Virtual Collaboration
• Projecting Transactions and Labor
• Monitoring the Production Area
• Performing Weekly ISP Updates
• Maintaining Your Restaurant
• Generating and Balancing the
Schedule
• Building Your Business
• Analyzing and Controlling Labor
(Shared Course: Complete only once)
• Measuring Restaurant Performance
• Leading Safety and Security
• Preventing and Handling Incidents
• 2nd Semester Virtual Collaboration
• Performance Reviews
(Shared Course: Complete only once)
• Department Manager Leadership Capstone Class
• General Manager Business
Leadership Capstone Class
• Course completion required on the LMS
 Completion for equivalency given on the LMS
Guest Service, Kitchen, and People Manager
(Shared Courses: Complete only once)
• Shift Manager Kickoff
• LMS Basics
• LMS Basics
• RDM Basics
• Shift Manager Role Profile and
Leadership Behaviors
• Managing Your Department Using e*RDM
• Wage and Hour (Compliance Course:
Complete yearly)
• Responsibilities and Routines: Cleanliness, Planned and Daily Maintenance, and SOCs
• Managing Your Department Using
e*RDM
• Responsibilities and Routines: Department Management and Performance
• e*RDM for General Managers
• Responsibilities and Routines: Scorecards
• Foundations of RDM (FRDM)
• McDonald’s History and Culture
• Respectful Workplace (Shared
Course: Complete only once)
• Basic People Skills
• LMS Basics
• RDM Basics
• LMS for General Managers
• Foundations of RDM (FRDM)
• Executing Management Training
• Wage and Hour (Compliance
Course: Complete yearly)
• Operating System Diagnostic Tool (Shared Course: Complete only once)
• Wage and Hour (Compliance Course: Complete yearly)
• Food Safety for Shift Managers
• Respectful Workplace (Shared Course: Complete only once)
• Guest Expectations
• Setting Goals and Objectives
 Optimization
• Arranging the Service Stock Areas
• Arranging the Production Area
• 30-Day Follow-Up Crew Orientation
 Cabinet Management
• Cash Audits
• Production Management
• Hire and Assign Crew
• Virtual Collaboration Session
• Managing Food Safety
• Crew Room
 Profitability
• Building Sales with LSM and POP
• Virtual Collaboration Session
• Uniforms
 Prioritization
• Mystery Shop Results
• Manage the Stock
• Crew Communications
• Taking Inventory
• Creating and Monitoring Crew
Training Plans
• Shift Management
• Ordering Food, Paper, and Supplies
with ROP
• ServSafe® On-line course (Complete
prior to Introduction to Management)
• Business Leadership Curriculum
Virtual Kickoff
• Leading Your Restaurant
• Respectful Workplace
• Investigating Respectful Workplace
Complaints
• Analyzing Your Restaurant’s
Schedules
• Creating the Managers’ Schedule
• Maintaining Training Materials
• Building Your Sales
• Monitoring Food Cost
• Selecting and Training Crew Trainers
• People Practices
• Controlling Food Cost
• Virtual Collaboration Session
• 1st Semester Virtual Collaboration
• Projecting Transactions and Labor
• Monitoring the Production Area
• Performing Weekly ISP Updates
• Maintaining Your Restaurant
• Generating and Balancing the
Schedule
• Building Your Business
• Introduction to Management Class
• Analyzing and Controlling Labor
(Shared Course: Complete only once)
• Measuring Restaurant Performance
• Leading Safety and Security
• Preventing and Handling Incidents
• 2nd Semester Virtual Collaboration
• Performance Reviews
(Shared Course: Complete only once)
• Department Manager Leadership Capstone Class
• General Manager Business
Leadership Capstone Class
• Course completion required on the LMS
 Completion for equivalency given on the LMS
Guest Service, Kitchen, and People Manager
(Shared Courses: Complete only once)
• Shift Manager Kickoff
• LMS Basics
• LMS Basics
• RDM Basics
• Shift Manager Role Profile and
Leadership Behaviors
• Managing Your Department Using e*RDM
• Wage and Hour (Compliance Course:
Complete yearly)
• Responsibilities and Routines: Cleanliness, Planned and Daily Maintenance, and SOCs
• Managing Your Department Using
e*RDM
• Responsibilities and Routines: Department Management and Performance
• e*RDM for General Managers
• Responsibilities and Routines: Scorecards
• Foundations of RDM (FRDM)
• McDonald’s History and Culture
• Respectful Workplace (Shared
Course: Complete only once)
• LMS Basics
• RDM Basics
• LMS for General Managers
• Foundations of RDM (FRDM)
• Executing Management Training
• Basic People Skills
• Wage and Hour (Compliance
Course: Complete yearly)
 Operating System Diagnostic Tool (Shared Course: Complete only once)
• Wage and Hour (Compliance Course: Complete yearly)
• Food Safety for Shift Managers
 Respectful Workplace (Shared Course: Complete only once)
• Guest Expectations
 Setting Goals and Objectives
 Business Leadership Curriculum
Virtual Kickoff
• Optimization
 Arranging the Service Stock Areas
 Arranging the Production Area
 30-Day Follow-Up Crew Orientation
• Cabinet Management
 Cash Audits
 Production Management
 Hire and Assign Crew
• Shift Management
 Virtual Collaboration Session
 Managing Food Safety
 Crew Room
• Profitability
 Building Sales with LSM and POP
 Virtual Collaboration Session
 Uniforms
• Prioritization
 Mystery Shop Results
 Manage the Stock
 Crew Communications
 Taking Inventory
 Creating and Monitoring Crew
 Ordering Food, Paper, and Supplies
• ServSafe® On-line course (Complete
prior to Introduction to Management)
Training Plans
• Leading Your Restaurant
 Respectful Workplace
• Investigating Respectful Workplace
Complaints
 Analyzing Your Restaurant’s
Schedules
 Creating the Managers’ Schedule
 Maintaining Training Materials
 Building Your Sales
 Monitoring Food Cost
 Selecting and Training Crew Trainers
 People Practices
 Controlling Food Cost
 Virtual Collaboration Session
 1st Semester Virtual Collaboration
 Projecting Transactions and Labor
 Monitoring the Production Area
 Performing Weekly ISP Updates
 Maintaining Your Restaurant
with ROP
• Introduction to Management Class
 Generating and Balancing the
Schedule
 Analyzing and Controlling Labor
(Shared Course: Complete only once)
• Building Your Business
• Measuring Restaurant Performance
 Leading Safety and Security
 Preventing and Handling Incidents
 2nd Semester Virtual Collaboration
 Performance Reviews
(Shared Course: Complete only once)
 Department Manager Leadership Capstone Class
 General Manager Business
Leadership Capstone Class
• Course completion required on the LMS
 Completion for equivalency given on the LMS
Guest Service, Kitchen, and People Manager
(Shared Courses: Complete only once)
• Shift Manager Kickoff
• LMS Basics
• LMS Basics
• RDM Basics
• Shift Manager Role Profile and
Leadership Behaviors
• Managing Your Department Using e*RDM
• Wage and Hour (Compliance Course:
Complete yearly)
• Responsibilities and Routines: Cleanliness, Planned and Daily Maintenance, and SOCs
• Managing Your Department Using
e*RDM
• Responsibilities and Routines: Department Management and Performance
• e*RDM for General Managers
• Responsibilities and Routines: Scorecards
• Foundations of RDM (FRDM)
• McDonald’s History and Culture
• Respectful Workplace (Shared
Course: Complete only once)
• Basic People Skills
• LMS Basics
• RDM Basics
• LMS for General Managers
• Foundations of RDM (FRDM)
• Executing Management Training
• Wage and Hour (Compliance
Course: Complete yearly)
• Operating System Diagnostic Tool (Shared Course: Complete only once)
• Wage and Hour (Compliance Course: Complete yearly)
• Food Safety for Shift Managers
• Respectful Workplace (Shared Course: Complete only once)
• Guest Expectations
• Setting Goals and Objectives
• Business Leadership Curriculum
Virtual Kickoff
• Optimization
• Arranging the Service Stock Areas
• Arranging the Production Area
• 30-Day Follow-Up Crew Orientation
• Cabinet Management
• Leading Your Restaurant
• Cash Audits
• Production Management
• Hire and Assign Crew
• Shift Management
• Respectful Workplace
• Virtual Collaboration Session
• Managing Food Safety
• Crew Room
• Profitability
• Building Sales with LSM and POP
• Virtual Collaboration Session
• Uniforms
• Investigating Respectful Workplace
Complaints
• Prioritization
• Mystery Shop Results
• Manage the Stock
• Crew Communications
• Taking Inventory
• Creating and Monitoring Crew
Training Plans
• Ordering Food, Paper, and Supplies
with ROP
• ServSafe® On-line course (Complete
prior to Introduction to Management)
• Analyzing Your Restaurant’s
Schedules
• Creating the Managers’ Schedule
• Maintaining Training Materials
• Building Your Sales
• Monitoring Food Cost
• Selecting and Training Crew Trainers
• People Practices
• Controlling Food Cost
• Virtual Collaboration Session
• 1st Semester Virtual Collaboration
• Projecting Transactions and Labor
• Monitoring the Production Area
• Performing Weekly ISP Updates
• Maintaining Your Restaurant
• Introduction to Management Class
• Generating and Balancing the
Schedule
• Analyzing and Controlling Labor
(Shared Course: Complete only once)
 Building Your Business
 Measuring Restaurant Performance
• Leading Safety and Security
• Preventing and Handling Incidents
• 2nd Semester Virtual Collaboration
• Performance Reviews
(Shared Course: Complete only once)
• Department Manager Leadership Capstone Class
• General Manager Business
Leadership Capstone Class