H: 630-231-9541 --------------------------------
---------------------------------C: 630-742-0847 mcmike315@gmail.com
West Chicago, IL
Trailblazing, Competitive, Reputation-Restoring
Multi-Unit Operations • Marketing • Sales • Customer Service
• Turnaround • Business Expansion• Startup • Personnel Development
A respected leader and a true partner, focused on the human element.
Take care of your people and they will take care of you.
Seasoned, successful P&L Executive delivering growth-driving leadership with a continuous record of overachieving key business targets in highly competitive startup, turnaround and multi-unit operations, transforming underperformers into emblems of profit and efficiency.
Rose from the bottom to Regional Leadership Council Chair elected by peers, a tireless, collaborative, hands-on leader working shoulder to shoulder with clients, employees and business partners in the field.
Reputation for repeatedly purchasing and turning around businesses and injecting new life into substandard operations to reap vigorous sales & profit, undoing bad reputations with customers and community years in the making, and sustaining a high level of quality that is rewarded with exceptional customer loyalty.
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Aggressive Cost Control
Improving Processes, Procedures & Productivity
Customer Satisfaction & Retention
Recruitment, Training, Development, Motivation, Team Building
Opening & Managing New Retail Locations
Implementing Sales & Marketing Initiatives
Budgeting, Sales Forecasting
Quality Assurance Systems
New Product Launch
Inventory Control Programs

  Pioneered the highly successful, standard-setting restaurant drive-thru concept using multiple order points and handheld communication devices to optimize service, which paid for itself, in a 735-store region
  Record of boosting customer loyalty with faster and friendlier drive-thru service and white glove cleanliness
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Recognized as Outstanding Mid-Manager for significant impact on company brand
  Received Image Award in 2009 by Chamber of Commerce for achievement in store remodeling
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Facilitated 13 million in additional transactions and $110 Million in revenue at all
700+ stores in ensuring integrity of the regional business plan
  Guided multiple store opening processes from ground-break to grand opening, all on time and under budget, from staffing and training to equipment purchasing and setup
  Reputation for setting and expecting high standards and rejecting mediocrity, ensuring customers are afforded gold standard product
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Avid believer in communicating directly and consistently with teams, dedicating a management “Communication Day” which effected noticeable improvements in operations and turnover
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Sensitive to the pulse of the customer and plan marketing to align with these preferences
 Developed and implemented a new product sampling program that balanced performance expectations with reward incentives and increased overall product movement (ie, sales) by
20%
 Significantly reduced turnover with innovative new hiring model that significantly outperformed corporate turnover averages, consistently beating targets for both hourly and management staff, which decreased by half, from roughly 30% to 15% annually
 Accelerated through-put speed and volume of Drive-Thru service with new protocol based on cost analysis with new procedures
 Formulated the annual sales development plan for three restaurants leading to an increase of $1.1M in sales in the first 12 months
 Formulated an annual plan for 17 restaurant managers that improved bottomline “profit after controllables” by $1.2M within the first year
 Implemented a new employee Bonus/Profit Sharing program that increase profitability well above target
630-231-9541 Mike Wheeland mcmike315@gmail.com

 Oversaw development of 100+ managerial candidates contributing to the expansion of 6 new locations in 6 years from 11 to 17, due to requisite bench strength, guiding the process from ground-break to grand opening, all on time and under budget, to
“outstanding” level
 Mentored top-producing managers to higher level of supervisor, resulting in consistently beating targets in sales and profits
 Created a hospitality seminar that saw significant improvements in customer retention and customer satisfaction scores by 2% over regional average at 92%
 Conducted reviews of proposed restaurant sites as field consultant to demonstrate ability to meet or exceed projected sales targets, leading to several profitable new restaurants
 As area supervisor managing 4 stores, strengthened the operational results at each location which contributed to 50% of store operating income of the Operations
Manager ’s 16-store profit center
McDonald’s Corporation, Oak Brook, IL
Owner-Operator (3 restaurants, $7M revenue, 120 staff. Sold business)
McEssy Investment Company (McDonald’s Franchisee), Lake Forest, IL
Director of Operations (17 restaurants, $30M revenue, 650 staff)
Earlier Positions
McDonald’s Corporation, Oak Brook, IL
Field Consultant
Area Supervisor
Restaurant Manager
1996 - 2012
1991 - 1996
Extensive business development includes myriad seminars and training in leadership skills, food & sanitation, restaurant operations and field consulting.
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Board Member & Chairman, Operations Committee, McDonald’s Owners of Chicagoland &
NW Indiana
Operations Chairman & Overall Chairman, Regional Leadership Council, Chicago Region
McDonald’s
Board Member & Vice President, Westchester Chamber of Commerce
Director, Community High School Education Foundation
Board Member & President, West Chicago Lacrosse Club
630-231-9541 Mike Wheeland mcmike315@gmail.com