Accelerating Your Success™ Bell Micro Integration FAQs ––– Who should this communication go to? You should forward this communication to people that currently deal with Bell Micro within your organisation: Purchasing contacts Accounts payable staff Legal department Supplier RMA staff Logistics staff IT staff (especially anyone involved with current Bell Micro B2B connections). Are there any contractual changes required? Existing contracts that you hold with Bell Microproducts Ltd will need to be amended to reflect the change in legal entity from Bell Microproducts Ltd to Avnet Technology Solutions Ltd. We would request that this change be prioritised by customers to ensure a smooth transition. If we have an existing account with the Avnet company already, can we use this to trade from in the future? Yes. During the transition we have made every effort to map your Bell Micro account to an existing Avnet one. However, if you still have duplicate accounts that you are trading with Avnet, then please let your Credit Control contact know and we will try to consolidate these accounts down. Avnet Technology Solutions 5 The Sterling Centre, Eastern Road Bracknell, Berkshire. RG12 2PW T +44 (0)1344 355785 F +44 (0)1344 662141 www.ts.avnet.com/uk/ Avnet Technology Solutions | Version 1255 | 2 Against which account will Avnet accept purchase orders following the transition? All new Purchase Orders raised on and after 31st January 2011 should be issued to Avnet Technology Solutions Ltd. How will invoices issued by Bell Micro and still outstanding on 31st January be managed? All balances owed to Bell Microproducts Ltd will transfer to Avnet Technology Solutions Ltd on 31st January 2011. All payments against these invoices should be made to Avnet Technology Solutions Ltd under the normal payment terms as stated on the original invoice (unless special terms have been agreed). Where should purchase orders after the 31st Jan be sent to? Purchase Orders should continue to be sent to the addresses and contacts that you are currently using. However, they should be issued to Avnet Technology Solutions Ltd. Do we need to raise new Purchase Orders for our existing backlog against Avnet? Open purchase orders do not need to be re-issued to Avnet Technology Solutions Ltd. We shall convert these across to your new account as part of the transition. Are there any changes to contact points within Avnet? There are no changes to personnel within Avnet as part of this transition. All of the existing personnel with whom customers are currently interacting on purchase order management, backlog management, price lists, accounts payable, finance and so on, will continue to support customers as normal and will be available to help prior to and after the transition. Contact details for all personnel will remain unchanged. Are there any changes to logistics processes and delivery addresses? The former Bell Micro warehouse based in Poing, Germany will be moved by end of January 2011 to Avnet Logistic Services, Limesweg 4, 3700 Tongeren, Belgium. The former Bell Micro warehouse based in Hams Hall will become by end of January 2011 an Avnet Logistic Services hub for UK and Ireland only. Will there be any changes to freight forwarding and deliveries? To best serve our customers and suppliers, Avnet Logistic Services uses a variety of carriers with various service levels and costs. Amongst them are UPS, TNT and City Link. Are there any changes to systems that might impact on customers? Yes, there will be some minor changes which you will need to understand. Pricefiles: If you receive a CSV price file from Bell Micro, the location you pick it up from will change from pf.bellmicro.eu to ftp.emea.avnet.com. Your username and password will remain the same. In the unlikely event they do need to change, a separate communication will be sent to you. If we normally place the file on your FTP server then that will not change. You will continue to receive the files as you would do normally. The schedule and the structure of the file will not change If you have a specialist non-standard price feed, that will not change. XML / EDI pricing and ordering services: There are no intended changes to the structure or mechanism of these services. This includes XML Price and Availability + Ordering, EDI Ordering and the LDi VALIDATOR service (automated license ordering service). E-Ordering services, BORIS, LDi: BORIS, Bell Micro’s e-shop is being merged with Avnet’s e-shop. You will need to apply for an Avnet e-shop account which you can do here. http://www.ts.avnet.com/emea/partnerportal/esho Avnet Technology Solutions 5 The Sterling Centre, Eastern Road Bracknell, Berkshire. RG12 2PW T +44 (0)1344 355785 F +44 (0)1344 662141 www.ts.avnet.com/uk/ Avnet Technology Solutions | Version 1255 | 3 p.html LDi is not affected by any changes and you will be able access it directly at via http://avnet.license-desk.com. You can start using this straight away. If you have a specially branded version of LDi, you will see no change at all There will be no change to your existing username and password. For a short time you will have two usernames and passwords, one to use in the Avnet e-shop and the other to access LDi. We aim to rectify this as soon as possible so you will only need one set of credentials. If we have requests for product returns and credit notes after January 31st 2011 for invoices and shipments issued from Bell Micro prior to the transition, how will these be handled? All credit notes will be processed via Avnet Technology Solutions Ltd for all invoices and shipments issued prior to January 31st 2011. Are there any additional tools within Avnet that will be available to us post-transition? Our Partner Portal is your special gateway to doing business with Avnet Technology Solutions. We currently offer the following applications: Order Status, e-Shop, Account statement and e-RMA. Please contact our customer service team if you don’t have any login ID and password for our Partner Portal yet. Does Avnet offer a similar range of technical and logistics services as Bell Micro? Our Solution Center offers a variety of technical and logistic services to help our Business Partners shorten cycle times and reduce costs. Typical capabilities are design, configuration, assembly, labelling, documentation, packaging and special delivery services. Avnet Technology Solutions 5 The Sterling Centre, Eastern Road Bracknell, Berkshire. RG12 2PW T +44 (0)1344 355785 F +44 (0)1344 662141 www.ts.avnet.com/uk/