Accelerating Your Success™
Bell Micro Integration
FAQs
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Who should this communication go to?
You should forward this communication to people that
currently deal with Bell Micro within your organisation:
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Purchasing contacts
Accounts payable staff
Legal department
Supplier RMA staff
Logistics staff
IT staff (especially anyone involved with current
Bell Micro B2B connections).
Are there any contractual changes required?
Existing contracts that you hold with Bell Microproducts
Ltd will need to be amended to reflect the change in legal
entity from Bell Microproducts Ltd to Avnet Technology
Solutions Ltd. We would request that this change be
prioritised by customers to ensure a smooth transition.
If we have an existing account with the Avnet
company already, can we use this to trade from in the
future?
Yes. During the transition we have made every effort to
map your Bell Micro account to an existing Avnet one.
However, if you still have duplicate accounts that you are
trading with Avnet, then please let your Credit Control
contact know and we will try to consolidate these
accounts down.
Avnet Technology Solutions
5 The Sterling Centre, Eastern Road
Bracknell, Berkshire. RG12 2PW
T +44 (0)1344 355785
F +44 (0)1344 662141
www.ts.avnet.com/uk/
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Against which account will Avnet accept purchase
orders following the transition?
All new Purchase Orders raised on and after 31st
January 2011 should be issued to Avnet Technology
Solutions Ltd.
How will invoices issued by Bell Micro and still
outstanding on 31st January be managed?
All balances owed to Bell Microproducts Ltd will transfer
to Avnet Technology Solutions Ltd on 31st January 2011.
All payments against these invoices should be made to
Avnet Technology Solutions Ltd under the normal
payment terms as stated on the original invoice (unless
special terms have been agreed).
Where should purchase orders after the 31st Jan be
sent to?
Purchase Orders should continue to be sent to the
addresses and contacts that you are currently using.
However, they should be issued to Avnet Technology
Solutions Ltd.
Do we need to raise new Purchase Orders for our
existing backlog against Avnet?
Open purchase orders do not need to be re-issued to
Avnet Technology Solutions Ltd. We shall convert these
across to your new account as part of the transition.
Are there any changes to contact points within
Avnet?
There are no changes to personnel within Avnet as part
of this transition. All of the existing personnel with whom
customers are currently interacting on purchase order
management, backlog management, price lists, accounts
payable, finance and so on, will continue to support
customers as normal and will be available to help prior to
and after the transition. Contact details for all personnel
will remain unchanged.
Are there any changes to logistics processes and
delivery addresses?
The former Bell Micro warehouse based in Poing,
Germany will be moved by end of January 2011 to Avnet
Logistic Services, Limesweg 4, 3700 Tongeren, Belgium.
The former Bell Micro warehouse based in Hams Hall will
become by end of January 2011 an Avnet Logistic
Services hub for UK and Ireland only.
Will there be any changes to freight forwarding and
deliveries?
To best serve our customers and suppliers, Avnet
Logistic Services uses a variety of carriers with various
service levels and costs. Amongst them are UPS, TNT
and City Link.
Are there any changes to systems that might impact
on customers?
Yes, there will be some minor changes which you will
need to understand.
Pricefiles:
 If you receive a CSV price file from Bell Micro,
the location you pick it up from will change from
pf.bellmicro.eu to ftp.emea.avnet.com. Your
username and password will remain the same. In
the unlikely event they do need to change, a
separate communication will be sent to you.
 If we normally place the file on your FTP server
then that will not change. You will continue to
receive the files as you would do normally.
 The schedule and the structure of the file will not
change
 If you have a specialist non-standard price feed,
that will not change.
XML / EDI pricing and ordering services:
 There are no intended changes to the structure
or mechanism of these services.
 This includes XML Price and Availability +
Ordering, EDI Ordering and the LDi VALIDATOR
service (automated license ordering service).
E-Ordering services, BORIS, LDi:
 BORIS, Bell Micro’s e-shop is being merged with
Avnet’s e-shop. You will need to apply for an
Avnet e-shop account which you can do here.
http://www.ts.avnet.com/emea/partnerportal/esho
Avnet Technology Solutions
5 The Sterling Centre, Eastern Road
Bracknell, Berkshire. RG12 2PW
T +44 (0)1344 355785
F +44 (0)1344 662141
www.ts.avnet.com/uk/
Avnet Technology Solutions | Version 1255 | 3
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p.html
LDi is not affected by any changes and you will
be able access it directly at via
http://avnet.license-desk.com. You can start
using this straight away.
If you have a specially branded version of LDi,
you will see no change at all
There will be no change to your existing
username and password. For a short time you
will have two usernames and passwords, one to
use in the Avnet e-shop and the other to access
LDi. We aim to rectify this as soon as possible so
you will only need one set of credentials.
If we have requests for product returns and credit
notes after January 31st 2011 for invoices and
shipments issued from Bell Micro prior to the
transition, how will these be handled?
All credit notes will be processed via Avnet Technology
Solutions Ltd for all invoices and shipments issued prior
to January 31st 2011.
Are there any additional tools within Avnet that will
be available to us post-transition?
Our Partner Portal is your special gateway to doing
business with Avnet Technology Solutions.
We currently offer the following applications: Order
Status, e-Shop, Account statement and e-RMA.
Please contact our customer service team if you don’t
have any login ID and password for our Partner Portal
yet.
Does Avnet offer a similar range of technical and
logistics services as Bell Micro?
Our Solution Center offers a variety of technical and
logistic services to help our Business Partners shorten
cycle times and reduce costs.
Typical capabilities are design, configuration, assembly,
labelling, documentation, packaging and special delivery
services.
Avnet Technology Solutions
5 The Sterling Centre, Eastern Road
Bracknell, Berkshire. RG12 2PW
T +44 (0)1344 355785
F +44 (0)1344 662141
www.ts.avnet.com/uk/