Job Description
Job Title: Gallery Invigilator-Explainers
Wage: £8.82 hr
Fixed Term Contract Sept-Dec 2011-06-10
Reports to nominated venue staff member
The British Art Show 7 (BAS7) is a Hayward touring show of the very best
of Contemporary British Art. The exhibition, which showcases the biggest
and best of current British contemporary art, will be on display from 17
September to 4 December 2011 across five venues including Plymouth
City Museum and Art Gallery, Peninsula Arts Gallery, Plymouth Arts
Centre, The Royal William Yard and The Gallery at Plymouth College of
Art. Plymouth is one of only three locations outside London selected by
the Hayward Gallery to host this prestigious exhibition, supported by
Plymouth City Council and Arts Council England.
The main purpose of the Gallery Invigilators-Explainers is to be
responsible for the safety of the public and protection of artworks during
the duration of The British Art Show (16 Sept-4 Dec 2011). You may be
required to work across multiple gallery locations in Plymouth.
Applicants must be able to commit to working a minimum of 8 hours per
week over the 3-month period (Sept – Dec 2011) and be able to attend a
short induction/training programme week commencing 12th September.
Main Duties:
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To be responsible for welcoming visitors into the Gallery, handling
queries, monitoring the space, and handing out gallery exhibition
guides, provide basic information about artwork and information
about the other venues hosting BAS7.
Dealing with general customer queries, complaints and feedback as
they arise, resolving the issues and following up as necessary
providing the customer with a positive experience.
Act as an interface between the artwork on display in the exhibition
venues and visitors to BAS7.
To keep a record of visitor attendance and capture evaluative
information from visitors.
Manage the setting up and shutting down of the exhibition,
including turning on/off video work, replenishing exhibition guides
etc.
Monitor the gallery to ensure that the artwork on display is safe and
secure at all times.
Maintain a tidy and well-presented gallery
Manage visitor’s use of the space (including prohibiting drinking,
eating, photographing artwork etc)
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To assist with maintaining the very high standards of customer
service and appearance required in the Gallery areas.
To assist where reasonably possible, with any possible access
related issues to the exhibitions and services.
To attend relevant meetings and training as required.
Any other duties as required.
Security, safety and legal:
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To maintain security throughout the building, including assisting
closing the building at the end of the evening and ensuring the
building is safely cleared and checked in order that building is
empty of visitors and staff.
Compliance with Health and Safety legislation, ensuring all
emergency and evacuation procedures, training records and venue
checking procedures are adhered to.
To be aware of and work in line with all risk assessments.
To act in accordance with the following: Data Protection Act, Health
and Safety at Work Act, Disability Discrimination Act.
Person Specification:
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Highly motivated and passionate about contemporary visual arts
An enthusiastic and friendly attitude and willingness to help is
essential.
Previous experience in invigilation/ gallery work, gallery
interpretation is desirable.
Reliable and confident.
Ability to take charge of the public in an emergency.
First Aid training would be desirable.
Knowledge and understanding of Health and Safety requirements,
insurance policy and building procedures.
Well-presented, positive and versatile with excellent spoken
communication skills.
Attention to detail and accuracy.
Commitment and willingness in working unsocial hours, including
regular weekends, evenings and bank holidays.
Flexible attitude and proactive approach to work.
Ability to work unsupervised and to own initiative.
Customer service experience would be desirable.
A Standard CRB check may be required to work within certain
venues.