Role Definition
Site Operative
Herts HWRC Contract
Company Background
FCC Environment (FCC Environment is the trading name for FCC Environment
(UK) Limited and FCC Environment Services (UK) Limited) is a leading UK waste
and resource management company, which is part of a global group with a
strong heritage in providing services for communities and businesses. Our vision
is to be the environmental company of choice, delivering change for a
sustainable future.
FCC Environment’s core business centres on collection, resource recovery and
renewable energy providing services for local authorities and commercial
customers. To make our skills and expertise easily accessible to our customers,
our business is grouped into five core services:

Municipal services – household waste collection, street cleansing, parks
and gardens maintenance.

Business waste solutions – waste collection and recycling services for
small and large companies.

Recycling – material recycling facilities, household waste recycling
centers.

Green energy – recovery of energy from waste.

Waste Processing – industrial waste treatment, hazardous wastes and
landfill disposal.
We operate over 200 facilities in England, Scotland and Wales and employ
around 2,500 employees. We recycle 1.2 million tonnes of waste each year.
FCC Environment is part of the FCC Group which is a leading international
infrastructure, environmental services and green energy company present in
more than 50 countries with 90,000 employees.
Role Purpose
To provide a helpful, courteous and professional service to the public by helping them to
dispose of their waste, whilst trying to maximise recycling. The Centre is to be
maintained and operated in accordance with the Environmental Permit, Planning
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Permission, all FCC Group policies, along with any schemes or initiatives brought in by
FCC and Hertfordshire County Council.
Key Responsibilities
1) Demonstrate a polite and courteous manner to the public at all times, thereby
providing an exemplary customer service.
2) Direct and advise the public, as well as supervise the deposition of the household
waste, to ensure that the material is deposited in the correct containers with the
aim of maximising recycling and diversion from landfill.
3) Control and direct the flow of traffic within the Centre to ensure the safety of the
public at all times.
4) Offer assistance to any persons with loading their waste into the appropriate
containers, making sure that all necessary health and safety precautions are
taken.
5) Remove any items, so long as it is safe to do so, within the recycling containers
to prevent contamination. Under NO circumstances should you climb into a
container.
6) Prevent as many recyclables from entering the general waste containers as
possible, as well as retrieve where possible any recyclables thrown in the general
waste containers. This MUST only be carried out if safe to do so, and under NO
circumstances should you climb into a container.
7) To assist the Site Supervisors in controlling and co-ordinating the safe and
efficient operation of the Centre in accordance with management instructions, all
health & safety Working Procedures and Legislative Requirements, Planning
Permissions, Environmental Permit etc. at all times.
8) To be aware of, and conversant with the relevant details of the Environmental
Permit, Working Plan, Risk Assessments, COSHH Assessments, Emergency
Procedures and other relevant health, safety & environmental documents as
directed by the Site Supervisors.
9) All Company issued uniform and appropriate PPE MUST be worn at all times.
10) All accidents, near-misses or dangerous situations to be recorded and reported in
accordance with FCC’s procedures, including any violence, threats or acts of
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intimidation against you, as well as any breach of rules, acts of dishonesty,
malpractice or corruption by any member of the public, visitor to the site, or
member of staff.
11) To unlock and lock the Centre and be responsible for making sure the site is
secure and safe.
12) Keep and maintain the Centre facilities provided in a clean and tidy manner, and
free from windblown litter, including regular cleaning of gullies and ancillary
drainage, grass cutting and weeding around shrubs and trees and pruning where
necessary.
13) Ensure that the Centre office and toilets are cleaned regularly and do not contain
inappropriate material, or items not approved by either FCC or Hertfordshire
County Council.
14) Provide and maintain a daily log of events and activities at the Centre, record all
visitors other than those depositing waste, as well as keep and maintain such
records as are contractually or legally required.
15) Ensure that no unauthorised person is allowed to sort, disturb, remove or
interfere with any waste on the Centre.
16) Stack waste materials in containers safely in accordance with safe working
procedures.
17) Ensure that suspected or known traders are directed to the nearest skip or
transfer station operator. If this direction is ignored, note the details and pass
them on to your Supervisor.
18) To provide a prompt and efficient service to haulage sub-contractors and to
assist them wherever safe, practical and necessary.
19) Ensure that all loads leaving the site are in a safe condition.
20) Carry out emergency procedures in relation to fire, spillages and first aid if
accidents occur on the site.
21) Record and report any pest, insect or rodent activity.
22) Site signage to be maintained and cleaned regularly.
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23) Ensure that all problematic or hazardous waste is prevented from being
deposited in the containers. All Asbestos must be directed to the dedicated
container.
24) Apply salt to all frozen areas that constitute a hazard to the public, staff and onsite contractors.
25) Ensure all site containers are available to the public throughout the day by
carrying out regular checks on their levels and notifying your Supervisor. This will
allow any full containers to be collected and replaced with an empty container in
a timely manner.
26) Ensure all containers are functioning in a safe and satisfactory manner and are
securely fastened prior to use.
27) Use all tools and equipment in a safe manner and ensure all tools and equipment
are stored away after use, as well as secured at the end of the working day.
28) Remove all fly-tipped material immediately outside the gates to the Centre and
deposit in the appropriate containers.
29) Clean and tidy the recycling areas at least daily and remove all oil spillages
immediately, using the provided spill kits and pads.
Carry out any reasonable and safe duties assigned to you by your Supervisor or
Manager.
Qualifications and Experience (preferred)
Ideally have experience working within the industry particularly HWRCs, but not
essential.
Personal Qualities
Good communication skills
Courteous and polite
Be able to work individually or as part of a team
Other Information
Location – Hertfordshire
Direct Reports – None
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