Annex A
TAN TOCK SENG HOSPITAL PTE LTD
Invitation to Quote Specifications
Annex A
TAN TOCK SENG HOSPITAL
Quote for the Appointment of an Operator to install and operate a self-service automated
machine at Tan Tock Seng Hospital (TTSH).
1.
Introduction
Tan Tock Seng is the second largest hospital in Singapore with 17 clinical disciplines and
15 outpatient clinics. These include Anesthesiology, Cardiology, Diagnostic Imaging,
Emergency Medicine, General Medicine, General Surgery, Respiratory Medicine,
Infectious Disease, Geriatric Medicine, Rehabilitation Medicine, Rheumatology, Allergy
and Immunology, Ophthalmology, Pathology and Laboratory Medicine, Orthopaedic
Surgery, Otorhinolaryngology, Psychological Medicine and Clinical Epidemiology. TTSH,
today has almost 4,000 staff.
The 1400 bed hospital is equipped with state-of-the-art facilities and medical equipment.
Commitment to quality care and services is our top priority.
Tan Tock Seng is built at the junction of Moulmein Road / Thomson Road just next to
Novena MRT station.
The Hospital is more than a hospital, we bring quality services to our patients and visitors
according to their needs. The retail space within the building is located on the first level
and comprises a food court, flower shop, photo shop, bookstore, optical shop, organic
products shop and other food and beverage outlets.
2.
Management of Operations – Overview
The appointed operator shall install and operate a self-service automated machine.
3.
The Machine – Detailed Specifications
The machine shall be located at level 1 next to AXS Station of the hospital.
4.
Duration of the Appointment
The appointed operator shall operate the terminal for 1 year with an option to re-new the
contract for a period of 1 year subject to the discretion of the Hospital.
5.
Vendor Eligibility
a. $10,000 paid up capital
b. Have been operating the terminals for at least 2 years
c. Provide reference check
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6.
Proposal Specifications
For the realization of the terminals, the vendor shall be required to propose a
comprehensive plan and strategy for the Hospital assessment. The proposal shall include
the following salient information:
a. Vnedor must submit visuals of the terminal. To include details such as the dimensions
of the terminal.
b. The operator shall be required to provide suitably trained staff to provide best customer
service.
c. The operator shall manage the terminal with the needs of the customers in mind and
shall be required to use his / her initiatives in offering various types of customer
services which would leverage its position as a valuable service provider in this aspect.
The vendor shall thus be required to advise the Hospital of the extent of their vendor
contacts.
d. The vendor shall provide the services. Any additional items please include more pages
to the list.
e. License Fee shall be imposed on the operator for the terminal. The vendor shall
therefore be required to propose to the Hospital a monthly license fee.
A specimen copy of the License Agreement pertaining to the terminal, which may be
subject to changes, shall be available for perusal at the Materials Management
Department at a later specified date and at the expressed request from the vendor.
f.
Proposed Operation Hours
24 hours daily
7.
Advertising and Promotion
All media related to machine by the awarded operator shall be proof read and subject to the
Hospital prior approval before release to the public.
8.
Quote Submission and Presentation
All vendors are to submit triplicate copies of their quote proposals/ offers. Vendors are also
required to do a quote presentation of the proposals if and when requested by the Hospital.
9.
Format and Contents of Quote Submission
The submissions should include :
a. Executive Summary
Please provide a brief outline of the scope of your proposal, summary of total
investments and recommendations.
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b. Overview Profile of Vendor
In addition to a compulsory submission of the vendor Registration Profile attached,
you shall be required to outline your experiences and expertise relevant to management
of the retail outlet.
c. Detailed Proposal to Proposal Specifications as outlined in Point 5 above
d. Projected Sales & Breakeven Forecast
e. Marketing and Promotion Plans
10.
Final Written Agreement
The awarded vendor shall be issued a Letter of Acceptance and to subsequently enter into
final written agreement with the Hospital.