Annex A
TAN TOCK SENG HOSPITAL PTE LTD
Invitation to Quote Specifications
TAN TOCK SENG HOSPITAL
Quote for the Appointment of an Operator to set up and manage beverage and snacks
vending machines at Tan Tock Seng Hospital (TTSH).
1.
Introduction
Tan Tock Seng is the second largest hospital in Singapore with 27 medical
disciplines and 15 outpatient clinics. These include Diagnostic Radiology,
Emergency Medicine, General Medicine, General Surgery, Respiratory
Medicine, Infectious Disease, Geriatric Medicine, Rehabilitation Medicine,
Rheumatology, Allergy and Immunology, Ophthalmology, Pathology and
Laboratory Medicine, Orthopedic Surgery, Otorhinolaryngology, Psychological
Medicine and Clinical Epidemiology. TTSH today has almost 7,000 staff.
The 1,400 bed hospital is equipped with state-of-the-art facilities and medical
equipment. Commitment to quality care and services is our top priority. The
hospital has more than 150 inpatient admission daily, our A&E department
serves more than 400 outpatients daily and our specialist clinics serve more
than 2,000 outpatients daily. The Hospital provides quality services to our
patients and visitors according to their needs. The retail space within the
building is located on the first level and comprises a food court, flower shop,
bookstore, café, healthcare equipment shop and many others to serve the
diverse needs of our patients, visitors and staff.
2.
Management of Operations – Overview
The appointed operator shall set up and operate the beverage and snacks vending
machine for the patients and visitors of TTSH.
3.
The Vending Machine – Detailed Specifications
The vending machine should operate 24 hours, offering a wide range of beverages
and snack items.
4.
Duration of the Appointment
The appointed operator shall operate the vending machines for 2 years with an
option to re-new the contract for a period of 2 years subject to the discretion of
the Hospital.
5.
Vendor Eligibility
a. $10,000 paid up capital
b. Have been operating the vending machines for at least 2 years
6.
Advertising and Promotion
All media related to vending machines by the awarded operator shall be proof
read and subject to the Hospital prior approval before release to the public.
7.
Quote Submission and Presentation
All vendors are to submit triplicate copies of their quote proposals/ offers.
Vendors are also required to do a quote presentation of the proposals if and when
requested by the Hospital.
8.
Format and Contents of Quote Submission
The submissions should include:
a. Executive Summary
Please provide a brief outline of the scope of your proposal, summary of total
investments and recommendations.
b. Overview Profile of Vendor
In addition to a compulsory submission of the vendor Registration Profile
attached, you shall be required to outline your experiences and expertise
relevant to management of the retail outlet.
c. Detailed Proposal to Proposal Specifications as outlined below
For the realization of the terminals, the vendor shall be required to propose a
comprehensive plan and strategy for the Hospital assessment. The proposal
shall include the following salient information:
i.
Vendor must submit visuals of the vending machine. To include details
such as the dimensions of the vending machine.
ii. The operator shall manage the vending machine with the needs of the
customers in mind and shall be required to use his / her initiatives in
offering various types of customer services which would leverage its
position as a valuable service provider in this aspect.
The vendor shall thus be required to advise the Hospital of the extent of
their vendor contacts.
iii. The vendor shall provide the services. Any additional items please include
more pages to the list.
iv. License Fee shall be imposed on the operator for the vending machine. The
vendor shall therefore be required to propose to the Hospital a monthly
license fee.
A specimen copy of the License Agreement pertaining to the vending
machine, which may be subject to changes, shall be available for perusal at
the Materials Management Department at a later specified date and at the
expressed request from the vendor.
v. Proposed Operation Hours
24 hours daily
d. Projected Sales & Breakeven Forecast
e. Marketing and Promotion Plans
9.
Final Written Agreement
The awarded vendor shall be issued a Letter of Acceptance and to subsequently
enter into final written agreement with the Hospital.