INTERNAL AUDIT TEMPLATE
ISO9000 / QFS REVIEW
FINAL REPORT
Prepared by:
(Insert Signature Here)
_____________________________________
TABLE OF CONTENTS
Section
Page Number
INTRODUCTION AND AUDIT SCOPE
2
PRIOR AUDIT FOLLOW UP
3
GENERAL INFORMATION
4
INTERNAL AUDIT FINDINGS
6
CORRECTIVE ACTION REQUESTS
ATTACH
GENERAL OBSERVATION
7
AUDIT CONCLUSION
7
REPLY REQUEST
7
INTRODUCTION and AUDIT SCOPE
This audit included a review of (Insert location/facility name here) operations relative to ISO9000 and the
Snap-on Quality Forward System (QFS) requirements (ISO9001:2000 Quality management systems –
Requirements). All elements of ISO9001’s quality requirements were appropriately considered. Snap-on’s
Quality Forward System Manual of Practice is the authoritative set of documents describing the Corporation's
requirements for conformance with ISO9000. The current audit assessed the auditee’s quality system
conformance as set forth in the Manual. The review included various discussions with personnel both in and
outside of the area under audit. Documentation was reviewed as appropriate.
It is the auditee’s responsibility to maintain ongoing conformance with the requirements of the International
Standard(s).
Note that ISO assessments are, by nature, of short duration and utilize restricted sampling techniques. As
such, the absence of comments on any system element or area should not be construed as indicating strict
and complete compliance with the requirements of the applicable International Standard.
The contents of this report, including any notes taken during the interviewing process will be treated in
strictest confidence and will not be disclosed to any party outside of Snap-on Incorporated without written
consent of auditee personnel or Corporate management.
The detailed findings of this audit are presented in the following nonconformity records.
2
PRIOR AUDIT FOLLOW UP
(Insert Prior Audit Follow up Notes Here)
3
GENERAL INFORMATION
In order to facilitate the auditee’s understanding of Snap-on’s quality management system, the following
information is presented.
1. Snap-on Safety, Environment and Quality (SEQ) Group personnel have prepared the QFS Manual of Practice
that establishes worldwide policy in all quality areas. The first part of this manual defines the scope of Snap-on’s
operations and generally addresses all elements of ISO9001. This portion of the manual is the highest level (Tier
I) document in the quality system. Since it applies to all locations within Snap-on Incorporated, auditees do not
have to prepare this level of documentation. However, because the quality system will be externally certified
under a Corporate umbrella program, it is important that each auditee be very familiar with the QFS Manual of
Practice.
2. The next level of documentation (Tier II) is the SEQ Standards 80.01, 80.40, 80.50 and 80.90 referenced in the
Manual of Practice. These standards detail the internal Snap-on requirements for quality practices. All Snapon Incorporated locations must comply with all of the procedures or parts thereof that apply to them. Since
these procedures apply worldwide, auditees do not have to prepare this level of documentation.
3. Each facility within the Snap-on family must be familiar with the QFS Manual of Practice’s requirements and
then do the following:




Decide what applies; what procedures, work instructions and processes are needed at each facility.
Prepare written work instructions (controlled documents) that satisfy these requirements and are
appropriate for the scope of the facility in question. These work instructions will define the operational
practices in place at the facility (Tier III) level. (Contact SEQ personnel for advice as needed).
Follow your procedures as written as part of your normal operations. This includes performing all
required training as outlined in the Manual of Practice and appropriate sector-specific appendix.
Provide for proper recordkeeping so that all critical records demonstrating the performance of quality
system practices are identified and safeguarded in designated locations for the mandated retention
times.
4. Documented procedures must be physically maintained with the following in mind.

All procedures / policies must show evidence of a review as defined in Section 4.2 of the Manual of
Practice. As needed, evidence must also exist for any revisions done. These requirements can be
shown in a Review / Revision Log that is part of each program document. Information that can be
included is the date of the review or revision as well as a brief statement as to what changed.
Approval signatures must be included either in the logs or elsewhere in the documents.

Document reviews must be carefully done by the person responsible for that procedure, and take
into account the Corporate requirements, and the current procedures actually established and
functioning at the facility.
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5. All required training should be documented in a consistent manner. Training documentation must include:



Training and competency requirements.
Records of employee education, experience, skill and training.
Records or other objective evidence supporting the effectiveness of training provided.
5
INTERNAL AUDIT FINDINGS
The Internal Audit Findings (nonconformances) of the assessment are summarized below against the
applicable standard. Findings are identified by date and are numbered consecutively.
The specific findings and other detailed information appear in the attached corrective action reports.
These findings are referenced in the following table. Additional comments may also appear within the
findings and are designated as such.
General observations not requiring a corrective action response follow the Findings Summary.
Findings Summary:
(Insert Audit Findings Here – Example Format Below)
Standard
Number
SEQ 80.01
SEQ 80.01
SEQ 80.01
Standard Name/Section
Section 1.0 Quality Performance Metrics
Section 6.0 Work Instructions on Critical
to Quality Processes
Section 7.0 Gaging and Calibration
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# of
Findings
1
1
Y-M-#
Q05-10-6
Q05-10-2 +
1
Q05-10-1 +
GENERAL OBSERVATIONS – NO CORRECTIVE ACTION RESPONSE REQUIRED
(Insert General Observations Here – Example Format Below)
1. 2005 goals and associated action plans were developed in May 2005. Due to personnel changes, goal
monitoring was not continued. 2006 goal planning is currently in progress and will be complete early in 2006.
Due to the timing of the audit, goals/action plans will be reviewed in early 2006.
2. FLXM812 order #178023 packet was found on the dust collector at the extension cell, product for this
order could not be located.
AUDIT CONCLUSION
(Insert Audit Conclusion Here)
REPLY REQUEST
The lead auditor requests that a Corrective Action Plan be submitted for each nonconformity. The Plan(s)
should clearly specify the root cause of the nonconformity, what will be done, who will be responsible, and
also provide estimated completion dates. This response is due to the lead auditor within thirty (30) days of
the issuance of the final report.
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