QUALITY ASSURANCE:
Obstetrics Auditing, Records &
Reports, Norms, Policies &
Protocols.
DEFINITION
Quality assurance is the process of verifying or
determining whether the products or services meet
or exceed the customers expectations. Quality
assurance is a process driven approach with the
specific steps to help define & attain goals. This
process considers designs, development, production
& services.
PLAN
Establish objectives and
processes
deliver
results.
required
the
to
desired
DO
Implement the process developed
by the team.
CHECK
Monitor
and
evaluate
the
implemented process by testing
the
results
against
determined objectives.
the
pre
ACT
Apply actions necessary for the
improvement if the
any changes.
results
require
INTERNAL QUALITY ASSURANCE
This refers to the audit &
assessment done by a team
from
within
the
organization.
EXTERNAL QUALITY ASSURANCE
It refers to the audit and
assessment done by a team from
outside the organization, with the
purpose of making the evaluation
more objective.
EFFECTIVE AUDIT
1. Improves practice
2. Promotes the efficient use of the resources.
3. Improves the staff morale & motivation.
4. Meets the need for the EMERGENCY MEDICAL
OBSTERTICAL CARE.
5. Increases utilization of the care.
PREPARATORY PHASE
1. Forming the audit team.
2. Selecting a topic for the audit.
3. Define cases or unit of analysis.
4. Set criteria.
5. Identify information resources.
6. Design the data extraction sheet.
AUDIT CYCLE
7. Data collection.
8. Analysis.
9. Recommendation / action plan.
10. Implementation of the action plan.
11. Repeat audit cycle to evaluate action
plan.
RECORDS & REPORTS
Record keeping is an integral part of nursing,
midwifery & health visiting practice. It is a tool
of the professional practice & 1 in which help
in the care process.
Content and styles of records
Information technology
MRD
Team work