OLD CHURCH SURGERY
Results of the Friends and Family Test – December 2015
Thank you for providing us with feedback, we received a total number of 24
responses with 95.8% of patients recommending our practice.
SUMMARY OF RESPONSES
Extremely
Likely
Likely
17
6
Neither
likely or
unlikely
1
Unlikely
Extremely
unlikely
Don’t Know
0
0
0
Samples of the comments received are shown below:
Extremely Likely and Likely
-
-
-
DR GRENVILLE, WHO I SEE AS MY DOCTOR IS GREAT AND VERY HELPFUL. DOREEN WORKS AT RECEPTION AND IS SO HELPFUL
TO ME, THERE IS NOT ONE THING THAT SHE WILL NOT DO FOR YOU. JUNE THE NURSE IS ALSO KIND AND WILL ALWAYS
MAKE TIME FOR YOU. I DO NOT HAVE ANY BAD THINGS TO SAY THEY ARE ALL GRETA.
OUT OF 10 I GIVE 15. DR GRENVILLE IS A GREAT DOCTOR NO QUESTION. PRESCRIPTIONS ALWAYS SENT PROMPTLY. I AM
VERY LUCKY TO COME TO THIS SURGERY.
RECEPTION STAFF ALWAYS ANSWER THE PHONE; EASY TO MAKE AN APPOINTMENT, REGULAR DOCTORS, VERY NICE STAFF
(INCLUDING DOCTORS) I HAVE ALREADY RECOMMENDED THIS PRACTICE TO OTHERS.
RECEPTIONISTS ARE SO ACCOMODATING. IF THEY CAN HELP YOU THEY WILL. DOCTORS AND NURSES ARE REALLY GOOD. I
FEEL VERY HAPPY BEING WITH THIS SURGERY.
VERY HELPFUL, POLITE, CAN ALWAYS GET AN APPOINTMENT.
GOOD TIMING, VERY GOOD SERVICE.
NICE STAFF, EASY TO GET AN APPOINTMENT, NO NEED TO WAIT AGES WHEN COMING FOR APPOINTMENT. THOROUGH
DOCTORS.
STAFF BRILLIANT. DOCTORS EXCELLENT. THEY ALL HAVE TIME.
I AM VERY HAPPY WITH THIS SURGERY.
THE DOCTOR IS ALWAYS EFFICIENT REGARDING ANY ISSUES.
I AM EXTREMELY HAPPY WITH THE TREATMENT AND SERVICE THAT I AND MY MOTHER HAVE RECEIVED. IF THERE IS ONE
AREA THAT IS REGRETTABLE IT’S THE WAIT FOR APPOINTMENTS, BUT I UNDERSTAND THAT YOU HAVE MANY PATIENTS TO
DEAL WITH.
ALMOST A YEAR OF USING YOUR SERVICE AND EACH TIME I HAVE BEEN TREATED WELL AND THE EXPERTISE OF THE
DOCTORS IS VERY HIGH.
APPOINTMENTS ARE EASY TO BOOK AND USEFUL INFORMATION IS GIVEN WHEN ATTENDING APPOINTMENTS.
ALWAYS FIND THE DOCTORS AND STAFF EXTREMELY HELPFUL.
EVERYBODY HERE LOOKS AFTER AND CARES ABOUT ME. ESPECIALLY DR JAMES.
THERE IS AN AVAILABILITY OF SAME DAY APPOINTMENTS WHEN THERE IS A MEDICAL EMERGENCY. A TEAM OF SUPPORTIVE
GPS AND ADMIN STAFF WHO LISTEN TO PATIENT NEEDS.
WAS ABLE TO GET AN APPOINTMENT WHEN NEEDED.
FRIENDLY RECEPTIONISTS AND THIS IS NOT ALWAYS THE CASE IN GP SURGERIES. GPS ARE APPROACHABLE AND GOOD.
EXCELLENT.
ALWAYS FRIENDLY, RESPONSIBLE AND HELPFUL.
I HAVE SEEN A NUMBER OF DOCTORS AT THE SURGERY FOR A RANGE OF REASONS AND ALWAYS FIND THEM REASSURING
AND THOROUGH. IT HAS NEVER BEEN TOO DIFFICULT TO GET AN APPOINTMENT AND WAITING TIMES ARE GENERALLY VERY
GOOD i.e. SHORT!
Neither Likely or Unlikely
-
THE DOCTORS ARE GREAT, BUT IT CAN BE QUITE DIFFICULT TO GET AN APPOINTMENT. SEEING THE NURSE IS ESPECIALLY
DIFFICULT.
Unlikely
-
No responses were received in this category
Extremely Unlikely
-
No responses were received in this category
0 spoilt responses were received and these have not formed part of our survey
From the November feedback, we are now reviewing the comments received to improve the service we provide.
The positive comments about our staff are much appreciated and have been shared with all the staff here at the
Old Church Surgery
If you would like further information on the Friends and Family Test then please speak with a member of staff.