FRIENDS AND FAMILY TEST RESULTS FOR BRIDGE MEDICAL CENTRE
August 2015.
RESPONSES RECEIVED
6 handwritten
0 online via website
‘How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?’
paper
online
Extremely likely
1
0
Likely
1
0
Neither likely or unlikely
0
0
Unlikely
0
0
Extremely unlikely
4
0
Don’t know
0
0
Extremely likely:
 Good service never had any problems at this GP practice. Everyone is really lovely & helpful
Extremely Unlikely:
 Trying to get my log on for online services. I have changed my name due to divorce. My passport & driver’s license
is in my new name but you won’t change it. Married name is double barrelled maiden name and married name. So I
have no ID in old name. You have known me by my maiden name since I was 3.
 I don’t need stupid doctors giving wrong advice to friends, the doctors will end up killing them. The doctors aren’t
professionals so this medical centre needs closing down asap. [Practice response: We are very sorry to hear this. if
the person you are referring to would like to discuss their case in more detail we would strongly encourage them to
contact Sharon Harrison (Practice Manager) to lodge a complaint. We will then be able to look into things for them.
Please note we can only accept complaints from the person involved and not a friend, unless we have been given
written permission. We strive always to give a good service but are keen to help if you think things have gone wrong
 The appointments are never on time-poor service. Wrong medicines. I take my son to private practice when we are
not getting the right service. [Practice response: We are sorry to hear this-unfortunately this is a very common
complaint. Please see our September Patient Newsletter (available in the surgery or online)which has an item about
why this happens.]
DEMOGRAPHICS OF RESPONDEES NB. Not everyone completed the demographics questions
Female
4
Male
2
Age
0-15
16-24
25-34
1
35-44
3
45-54
55-64
65-74
1
75-84
1
85+
Ethnic background
White British
5
Mixed white/back Caribbean
White Irish
Mixed white/black African
Other white background
1
White/Asian
Indian
Other Mixed
Pakistani
Black Caribbean
Bangladeshi
Black African
Chinese
Other
Other Asian
Rather not say
Do you consider yourself to have a disability?
Yes
1
No
5
Who completed the questionnaire?
Patient
4
Parent or carer
The patient and parent/carer
2