Patient Survey 2015
How helpful do you find the receptionists?
How easy is it to get through to someone on the telephone?
How easy is it to speak to a doctor or nurse for a telephone consultation?
How do you normally book your appointments (tick all that apply)
Are you aware of the extended working hours scheme running across GP
practice sin Bury?
How likely are you to recommend this GP surgery to friends and Family if
they need similar care or treatment?
Comments made on questionnaires March 2015
Keep up the great work
Excellent surgery recommended
Friendly staff always helpful –thank you
Never had a problem general excellent
Need baby changing facilities
Reception levels and staff levels are not fit for purpose had to wait to let the
receptionist know i was here for my appointment
Always helpful and friendly have always looked after me and my wife
I am not sure why I get asked why I need a blood test
Appointments need to be more available with the senior doctors for advance
bookings of importance
If you have long standing issues it is hard to see the same doctor who is up to speed
with your case
Excellent doctors nurses receptionist, nothing is ever too difficult
I have always found the receptionist and doctors very helpful and pleasant
Been with the practice for a year and first impressions are not good. First visit was
unsuccessful and did not like the gp or attitude, also I have been prescribed
medication without seeing the doctor which seems odd
Best GP’s I have been to since moving to Manchester from London, best ever
actually
Always received an excellent service
Very helpful
Have been unable to see Dr Schryer usually see dr who does not know me therefore
I only attend when sent for
Excellent service particularly form the reception staff
It is nearly impossible to get an appointment when needed. It causes me distress
and makes my condition much worse
The surgery is doing well but needs better receptionists sometimes seeing a different
doctors makes me have more blood tests than needed, registrars need to look
careful at blood results
Very friendly
Generally excellent
I would prefer for me and my family to go to a lager practice where there is time for
us not everyone has time to sit and call
I chose this practice because it is the only one people I know didn’t complain about.
I have had trouble getting online so I can make appointments
Very good practice
If you can’t see a doctor the receptionists should give you advice what to do and
where to go
Lovely doctors practice all the doctors and receptionists are friendly and make
coming to the doctors easy
Very good
Appreciate the need for music outside the rooms but it could be quieter or more
relaxing less aggressive
Vision online went on the system last Thursday and there were no doctors’
appointments available…………………the system not helpful of efficient appointment
should be offered for a2 week period and updated on a twice weekly basis
Dr Davidson is excellent and will make a brilliant GP{
Thank you all so much for your care
I don’t understand why it is so difficult to make an appointment even a week in
advanced, not impressed with the service. The doctor I see is very good though
Great well run practice – thanks
There is a nurse that is condescending and impolite. Gives an oral test on how to
respond in scenarios where first aid is needed. If she really cared she could hand out
slips with clear instructions instead of putting people on the spot
Some reception staff are particularly unhelpful
Very good
Great practice helpful staff
Make it easier to get an appointment with your own doctor on the same day
Used to be excellent has gone down over the past few years
The practice is very friendly. Doctors are helpful with children……………never field to
get an appointment if needed even on the day, very impressed
It would be great to see the same doctor every time
Appointment should be booked at more times through the day
I don’t have a computer and it is frustrating to get appointments on the phone,
everything else is fine
Nice friendly staff, good GP’s
Not enough appointment
Staff lovely GP’s lovely premises now very smart
We have just moved drs and are very impressed with the help and professional
attitude we have received
Very satisfied with aspects and services
Sometimes you need and urgent appointment other than on a Monday and you cant
get through on the telephone
The fact that doctors take the time to listen to you eases your mind
It is an excellent surgery