Wistaria & Milford Surgeries Friends & Family Test Monthly Report
Patient responses for April 2015
90
80
70
60
50
40
30
20
10
0
Total of patient
responses
Don't Know
Extremely Likely
Likely
Neither Likely or
unlikely
Unlikely
Extremely unlikely
Patients were asked to complete the Friends & Family Test during the last month by –



A link being sent to you via e mail following your recent appointment
Filling in a postcard in the surgery and placing it in the FFT box at Reception
Your doctor may have provided you with a reply card when they visited you at home
Some patients also provided us with comments – all positive and negative comments will be reviewed over the coming year so we can
continue to improve our service to you.
Some of your comments received during April
Extremely Likely
& Likely
Only a few days ago I did
recommend your practice
to a friend. I have always
found my doctor to be
responsive to my medical
needs. Sometimes he is
over running – I don’t
mind that because he
seems to give you all the
time that is required to
discuss any problems
thoroughly. I book my
appointments online and
it is just so easy. To sum
up, I am completely
satisfied with your
practice and I am happy to
recommend it to anyone
seeking an excellent
doctors surgery.
Professional, but friendly
and approachable
attitude.
Extremely Likely
& Likely
The staff are very polite
and helpful. They make
every effort to ensure that
I can consult my own
doctor when requested.
Neither Likely
or Unlikely
Doctors are OK but
invariably run late on their
schedules. There’s a
restricted phlebotomy
service that causes many
to have to travel to
Good, consistent care
Lymington. A nonfrom our GP for the last 10 emergency appointment
years. Always possible to might be over a week
get an emergency
delayed from the request.
appointment if needed.
Evening and weekend
Pleasant, efficient
appointments are sparse if
receptionist service. Good they exist. But it’s the
pro-active ‘health’ care as only doctors practice in
well as illness care.
the village.
Have always received
good service from the
surgery. Whenever I need
to make an appointment I
have always found the
reception staff helpful.
However, I like to think
that I don’t expect
miracles.
Unlikely and
Extremely Unlikely
Waiting times for routine
appointments – seven
working days wait does
not constitute a great
service. I was asked if my
request was routine – I
have an issue which
required diagnosis, so I
really don’t know if that is
‘routine’ or not, but as it is
not life threatening, I
would suppose that this
would be the case. Either
way, I had to wait for
some time on the phone
before getting through, so
no, not a great service –
will wait to see how the
appointment goes.
Thank you to all patients who participated – please continue to do so, as this is an ongoing survey.
Jan Lamont – Practice Manager
Unlikely and
Extremely Unlikely
Could not make a booking
with any doctor for a
whole week. The booking
I eventually got (online)
was at Milford, where I
was informed I should not
attend that location.