STEVE SOMMERS
281-802-0149 || mail to: steve@stevesommers.info
SIEBEL BUSINESS ANALYST AND DEVELOPER
Exemplary combination of business, technical, and creative skills. Twenty-five years of software development
experience. Expert in multiple software suites and their underlying infrastructure. Versed in all aspects of
Software Development Life Cycle: requirements, design, development, Quality Assurance, and post-production.
Specific technologies include Siebel/Oracle, JavaScript, Access, C, C++, Pascal, SQL, Access, EAI, SWE,
SmartScripts and Object-Oriented Design & Object-Oriented Programming among others.
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Effective communicator with all levels of stakeholders: bridging the gap between business and IT.
Consistently apply and require the use of Siebel best-practices to ease upgrades and ensure compatibility.
Provide quality front-end requirements and design ability, as well as precision driven software development.
Well-versed in several SDLC methodologies.
Results oriented, efficiency conscious analyst with a proven track record of success.
Enjoy deploying unique and creative business solutions.
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Strong commitment to the collaborative process: flexible, adaptable, and versatile.
SUMMARY OF EXPERIENCE
RJA, Business Analyst, Systems Analyst, Administrator
NCS Pearson, Business Analyst, Principal Consultant, Tech Lead
Carnival Cruise Lines, Principal Consultant, Tech Lead
Siebel Systems, Senior Consultant, Principal Consultant
Continental Airlines, Revenue Management Consultant
PROS, Programmer/Analyst, Systems Analyst, Manager
2004 – 2011
2002 – 2004
2001 – 2002
1998 – 2001
1997 – 1998
1988 – 1997
EDUCATION:
MILITARY SERVICE:
TEXAS TECH UNIVERSITY
Bachelor of General Studies
Concentration: Math, Mechanical Engineering, History
U.S. Navy, Machinist Mate 2nd Class,1978-1982
TECHNICAL SKILLS
Operating Systems:
Programming Languages:
Software:
Database:
Windows 7/Vista/XP/2000/9x/NT/DOS.
VB6, C, C++, JavaScript, HTML, UML, XML, PASCAL
Full Microsoft Office Suite, Visio, Excel, Project, Siebel CRM (Siebel eScript,
Siebel Tools, Siebel EAI, Siebel Workflow, SmartScript), Actuate, MS Visual
Studio.NET, XML Spy, Visual SourceSafe.
Oracle, MS SQL Server, MS Access, PL/SQL, SQL, MySQL, ODBC,
SQLAnywhere.
AWARDS AND ACTIVITIES
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Siebel Systems 7.x Certified Consultant and Customer Certification
Siebel Systems 6.x Certified Consultant and Customer Certification
Siebel 8 CRM Certified Business Analyst
Member of the Association of Information Technology Professionals (AITP)
Competitive chess enthusiast; member of USCF; coach
DETAILED EXPERIENCE
Roy Jorgensen Associates, Inc. 2004 – 2011
CMMS System Administrator (Siebel Field Services)
Siebel Consultant: Toyota Account
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A Siebel “Jack of all Trades” (as I was the one Siebel consultant on staff at RJA), therefore providing an
exceptionally broad perspective to upper management on the creative capabilities of Siebel CRM.
Wrote the functional and technical specifications required for all Siebel projects
Team contributor to the work, program, and budgeting process to enable management to gather and track
analytic information.
Team lead for collaborative JAD sessions with subject matter experts and business sponsors.
Designed, built, and solved system and development issues: Siebel UI (configuration/scripting), business
(configuration/ work flow), data (SQL, etc), and web portal (SWE). Primary toolsets included: Siebel Tools,
Siebel assignment manager, eScript, Actuate, and MS SQL Server.).
Created and developed an email customer satisfaction survey. Adapted the process around client server
email limitations, using SMTP calls via eScript.
Maintained Siebel Application Servers to achieve greater than 98% “up-time”.
Designed and developed a parameter-driven data transformation process (ETL) to export data from Siebel
to JD Edwards.
Tackled and eliminated reports problems with tools such as Actuate Reporting Suite.
Independent Consultant 2002-2004
Principal Consultant – NCS Pearson Project
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Worked as technical team lead, managed work products of technical staff, ensured conformance with Best
Practices and mentored junior team members.
Conducted JAD Sessions with SME’s to understand and document business requirements.
Derived use cases and conducted Fit-GAP Analysis
Created technical requirements and low-level technical design documents
Created test plans and developed test scripts.
Conducted UAT and production rollout.
Extensively used eScript, Workflow, and SmartScripts.
Independent Consultant 2001
Senior Siebel Consultant – Carnival Cruise Lines
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Technical team lead.
Created functional and technical requirements.
Provided eScripting for solutions that could not be configured.
Worked with business experts to determine requirements.
Siebel Systems, Inc. 1998 – 2001
Senior Consultant
Principal Consultant
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Instrumental solution architect for a multi-million dollar, mission-critical Siebel project with 100% customer
satisfaction.
Generated service and new business revenue for Siebel Professional Services
Enabled competitive advantage implementing full systems life-cycle deliverables (as business analyst,
technical team lead, solution architect, designer, data analyst, and development specialist). Delivered ROI
developing solutions with cutting-edge toolsets in a high-interactive web architecture - utilizing VB, eScript,
SQL, XML, HTML, data quality, call center smart scripts, and email technologies. Clients included IBM,
BMC, Nationwide Insurance, and Compaq among others.
Drove solutions and designs plus guided clients through software selection as system architect for Sales
and Service Modules. Developed functional and system specifications, business process models, and use
cases. Assessed client’s business processes and recommended strategic software solutions resulting in
clearer technical and strategic direction.
Cut customer service costs. Significantly improved cross-sell and up-sell opportunities.
Siebel Instructor, eSript lead programmer
Designed and developed SmartScripts
Independent Consultant 1997 – 1998
Continental Airlines
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Acted as liaison between Continental Airlines upper management and software provider.
Developed test scripts.
Performed QA on different releases of revenue management software.
PROS Strategic Solutions 1988 – 1997
Computer Programmer/Systems Analyst/Manager
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Developed world class and industry leading revenue management software.
Created specific revenue management modules for Lufthansa and Cathay Pacific Airlines.
Pioneered the use of bug-tracking software and the development of test scripts for use in QA.
Introduced the concepts of object-oriented design and programming to the technical staff.