The World’s Leading Provider of eBusiness Applications Software Using Multiple Languages in a Single User Interface Shaun Letley Senior Configuration Specialist Siebel Expert Services Agenda Configuration Goals User Interface Translation Deployment of Translated SRF’s Display Formats Multilingual List Of Values Global User Data Questions The World’s Leading Provider of eBusiness Applications Software Global Deployment Workshop Architecture Configuration Goals Configuration Goals To deliver a configuration that Operates independent of Language Currency Time zone Operating System Regional Settings Stores data independent of language Requires minimum changes with the addition of a new language Processes and Reports data independent of language Has zero maintenance overhead Is easy to administer To deliver a configuration that is on time !! User Interface Localization UI Elements Labels View Bar/Screen Bar Menus Messages Server Messages Client Messages Status Salutation Region-specific UI Address Applets Name Applets On-Line Help User Data Translation Configure Translation of Data Multilingual List of Values Static non-Hierarchical Pick Lists Master Data Products Catalogues Literature The World’s Leading Provider of eBusiness Applications Software Global Deployment Workshop Architecture User Interface Translation Multilingual Repository Multiple languages are stored in the same repository with individual language translations being stored against each Object Adding additional Languages to the Repository Executed via Configure DB Server Application Import/Export Repository Add Language to an Existing Repository Specify Localization Repository Filename containing translation strings located in …\dbsrvr\<Locale>\mstrep_locale.dat This will include Configuration data (SRF) Seed Data (LOV’s) Bitmaps User Interface – Locale Configuration Locale settings are available for 36 object types Examples of Locale enabled Objects Application Application, Page Tab, Screen Menu Item Screen Screen, Screen View View View, View Report, View Web Template Item Applet Applet, Chart, Chart Elements, Controls, Drilldown, List Control, Menu Item, Tree Node Web Template Web Template, Web Template Item Examples of Locale attributes Language attributes Display Name, Menu Text, Prompt Text, Status Text, Thread Text, Title, ToolTip Text, Text, View bar Text Display attributes Available, HTML Height, HTML Width, HTML Max Chars Displayed, Text Alignment, Show In List, Visible Configuration Management Attributes Changed, Comments, Language Code, Redo, Translate User Interface – Configuration Object Explorer allows the user to see the locale specific attributes User Interface – Tools active language View Options Set the active tools language Determines Which strings are displayed in the applet designer Compile Language of SRF Language override Once enabled controlled through Edit Mode on the Configuration Context tool bar Active Language displayed in status bar of Siebel Tools User Interface – WYSIWYG Editing Visual editors have two modes Base mode: Changes are stored against the base object User Interface – WYSIWYG Editing Visual editors have two modes Language Override mode: Changes are stored against the child locale object User Interface – WYSIWYG Editing Editor Modes Only effective when in Layout Editors Base Mode: All changes are stored on base object, such as the List Column Object Language Override Mode: All changes are stored on the locale object, such as the List Column Locale Object Base Attributes and Locale Attributes appear in Properties window Locale Attributes suffixed with “– Language Override” Changes to base properties are stored against the base object Changes to suffixed properties are stored against the locale object Previous screen shots would have had the following Visible in List property settings in the Properties window. Base Mode Show in List True Language Override Mode Show in List – Language Override False User Interface – Locale Management Utility (LMU) Tools Utilities Locale Management Locale Management Utility replaces String Search Utility Options Tab: Where Source, Target Language and Application(s) are specified User Interface – Locale Management Utility (LMU) Untranslated Strings Tab Identifies all Untranslated strings that do not exist in the Target language, but do in the Source Language of the specified Application(s) User Interface – Locale Management Utility (LMU) Export Tab Exports string attributes or all locale attributes Exports for specific project(s) or selected Application (via Options Tab) User Interface – Locale Management Utility (LMU) Import Tab Imports previously exported string locale attributes Exports for specific project(s) or selected Application (via Options Tab) User Interface – Locale Management Utility (LMU) Modified Objects Tab Identifies changes objects in the repository since a specific date or based on a previously exported file The World’s Leading Provider of eBusiness Applications Software Global Deployment Workshop Architecture Deployment User Interface - Compilation Tools Compile Compiles language specific SRF based on Tools Active Language New Tools Compile Selected Objects menu item for incremental compiles One Code Page, One Language Siebel Connected Clients ENU, ENU, ENU Siebel Web Server(s) ENU Repository File (SRF) Siebel Mobile Web Clients ENU, ENU, ENU Code page 1252 Database Server Siebel Database Siebel Application Server(s) ENU One Code Page, Multiple Languages Siebel Connected Clients ENU, DEU, ESN Siebel Web Server(s) Siebel Mobile Web Clients ENU, DEU, ESN Code page 1252 ENU Repository File (SRF) Database Server DEU Repository File (SRF) Siebel Database ESN Repository File (SRF) Siebel Application Server(s) ENU DEU ESN Multiple Code Pages, Multiple Languages Siebel Connected Clients ENU, ENU, ENU Siebel Mobile Web Clients ENU, ENU, ENU Siebel Web Server(s) Database Server Siebel Application Server(s) Siebel Database ENU Code page 932 Siebel Connected Clients JPN, JPN, JPN Siebel Mobile Web Clients JPN, JPN, JPN Siebel Web Server(s) Database Server Code page 1252 Siebel Application Server(s) Siebel Database JPN The World’s Leading Provider of eBusiness Applications Software Global Deployment Workshop Architecture Display Formats Data Display Formats User Interface representation dictated by Regional Settings (Control Panel) for following where no Locale parameters are Specified on the Siebel Object Manager Server (Siebel Object Manager) Web Client Dedicated Web Client Mobile Web Client Client items affected are the display of Dates Times Numbers Currencies Phone Numbers DD/MM/YYYY, MM/DD/YY, etc HH:MM, HH:MM:SS, etc - 9,999,999.99, 9.999.999.99 -, etc £, $, €, etc +1, +44, +353, etc Data Display Formats Phone Currency Number Date/Time The World’s Leading Provider of eBusiness Applications Software Global Deployment Workshop Architecture Multilingual List of Values List of Values (LOVs) Siebel Client 2 1. 1 2. S_ORG_EXT Siebel Database Display the language dependent text in the pick list Get the language dependent text and store it into the target table Multilingual List of Values (MLOVs) 2 Siebel Client ENU 1 Siebel Database 1. S_LST_OF_VAL 2 2. S_ORG_EXT Siebel Client ESN 1 1 2 Display the language dependent text in the pick list Get the language independent code (LIC) of the selected text and store it into the target table Dynamic Translation of Data - List Of Values Screens System Administration List Of Values MLOV Conversion Restrictions LOV Conversion restrictions are Only Static LOV’s can be converted to MLOV’s Those based on the S_LST_OF_VAL table LOV Column must be associated with one and only one LOV Type LOV Column must have a translation table specified LOV Column must be LOV bounded If an LOV is referenced within a Visibility Rule it will require ES approval to convert to an MLOV LOV Translatable Flag displays Siebel eBusiness Application Configuration setting FYI information that denotes if the LOV Type is translatable without effecting functionality within Siebel Siebel MLOV Wizard – Validation Executed via Configure DB Server Application Run Database Utilities Multi-lingual List of Values Conversion Validate MLOV Validates repository Values against MLOV values to determine if values exist that do not have a corresponding Language Independent Code MLOV Conversion Restrictions Specifically the following LOVs can not be converted to MLOVs TAS_STRATEGY, PERIOD_TYPE, FS_CARRIER, CARRIER_PRIORITY, PAY_ACCNT_CD, DISCNT_PERCENT, EAI_ORDER_SYNC_STATUS, FREIGHT_TERMS, PAYMENT_METHOD, FS_INVLOC_ORDPRI, FS_SHIPPING_METHOD, FS_ORDER_STATUS This is a minimum (known) list. Additions can be made to this by release version and industry specific solution Hierarchical MLOVs are not supported, so Hierarchical LOVs can not be converted into MLOVs Siebel Expert Services can perform a MLOV NSCR to advise on the impact of MLOV conversion on a configuration Recommended by Product Marketing, Technical Support and Expert Services to avoid potential problems moving forward Conversion via Siebel MLOV Wizard Log Files written to …\Siebel_Server\Log directory Siebel MLOV Wizard – Conversion Executed via Configure DB Server Application Run Database Utilities Multi-lingual List of Values Conversion Translate MLOV Validates values to ensure that there is a corresponding LIC prior to conversion Converts the LOV Type to an MLOV Type All columns associated with LOV Type should then be converted to MLOV columns Six rules need to be satisfied for conversion to successfully complete The World’s Leading Provider of eBusiness Applications Software Global Deployment Workshop Architecture Global User Data Global User Data Global User Data means storing attributes for certain entities in multiple languages Same Product Different (Localized) Description Global User Data - Administration Separate Administration Views for Global User Data View Site Map Product Administration Translations Global User Data - Configuration Siebel contains six areas where translation can take place of Global User Data Product Class Attributes Literature Catalog Category Additional Configuration required to implement functionality as not currently configured as standard Creation of _LANG table if not present as a M:1 extension table of the parent table For example, S_PROD_INT_LANG is a M:1 table for parent S_PROD_INT Build BC mapped to _LANG table Create Applet based on BC to display data and associated with a view The World’s Leading Provider of eBusiness Applications Software Global Deployment Workshop Architecture Restrictions What can not be Translated DLL Messages and Dialogs These are install specific although new Languages can be added to the server to provide associated messages and dialog boxes in the correct language through the Configure DBServer utility Logon screens Individual URLs can be used to link to translated Login Pages, but until a user logs in it is unknown what language they should be using System and User preferences Dynamic and Hierarchical LOV’s Application Server Processes Log Where to Get More Information Support Web Siebel 7 Language Support & Global Application features SOD Global Deployment FAQ’s and SR’s Technical Support Technical Notes Siebel 7.5 Unicode Statement of Direction (SOD) Literature Siebel Bookshelf – Siebel Global Deployment Guide Globalization White Paper (Please ask your CAM/TAM/Sales Representative) Siebel Technical Support Customer/Technical Account Manager Professional Services Global Deployment Competency Expert Services Global Deployment Reviews, Workshops and Consultancy Product Marketing Using Multiple Languages in a Single User Interface Questions ?