Siebel Global Deployment

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The World’s Leading Provider of
eBusiness Applications Software
Using Multiple Languages in a
Single User Interface
Shaun Letley
Senior Configuration Specialist
Siebel Expert Services
Agenda
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Configuration Goals
User Interface Translation
Deployment of Translated SRF’s
Display Formats
Multilingual List Of Values
Global User Data
 Questions
The World’s Leading Provider of
eBusiness Applications Software
Global Deployment Workshop
Architecture
Configuration Goals
Configuration Goals
To deliver a configuration that
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Operates independent of
 Language
 Currency
 Time zone
 Operating System Regional Settings
Stores data independent of language
Requires minimum changes with the addition of a new language
 Processes and Reports data independent of language
Has zero maintenance overhead
Is easy to administer
To deliver a configuration that is on time !!
User Interface Localization
UI Elements
 Labels
 View Bar/Screen Bar
 Menus
Messages
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Server Messages
Client Messages
Status
Salutation
Region-specific UI
 Address Applets
 Name Applets
On-Line Help
User Data Translation
Configure Translation of Data
Multilingual List of Values
 Static non-Hierarchical Pick Lists
Master Data
 Products
 Catalogues
 Literature
The World’s Leading Provider of
eBusiness Applications Software
Global Deployment Workshop
Architecture
User Interface Translation
Multilingual Repository
Multiple languages are stored in the same repository with
individual language translations being stored against each
Object
Adding additional Languages to the Repository
 Executed via Configure DB Server Application
 Import/Export Repository
 Add Language to an Existing Repository
 Specify Localization Repository Filename containing translation
strings located in …\dbsrvr\<Locale>\mstrep_locale.dat
 This will include
 Configuration data (SRF)
 Seed Data (LOV’s)
 Bitmaps
User Interface – Locale Configuration
Locale settings are available for 36 object types
 Examples of Locale enabled Objects
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Application
 Application, Page Tab, Screen Menu Item
Screen
 Screen, Screen View
View
 View, View Report, View Web Template Item
Applet
 Applet, Chart, Chart Elements, Controls, Drilldown, List Control, Menu Item, Tree Node
Web Template
 Web Template, Web Template Item
 Examples of Locale attributes
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Language attributes
 Display Name, Menu Text, Prompt Text, Status Text, Thread Text, Title, ToolTip Text,
Text, View bar Text
Display attributes
 Available, HTML Height, HTML Width, HTML Max Chars Displayed, Text Alignment,
Show In List, Visible
Configuration Management Attributes
 Changed, Comments, Language Code, Redo, Translate
User Interface – Configuration
Object Explorer allows the user to see the locale specific attributes
User Interface – Tools active language
View  Options
 Set the active tools language
 Determines
 Which strings are displayed in the
applet designer
 Compile Language of SRF
 Language override
 Once enabled controlled through
Edit Mode on the Configuration
Context tool bar
 Active Language displayed in status
bar of Siebel Tools
User Interface – WYSIWYG Editing
Visual editors have two modes
 Base mode: Changes are stored against the base object
User Interface – WYSIWYG Editing
Visual editors have two modes
 Language Override mode: Changes are stored against the child locale object
User Interface – WYSIWYG Editing
Editor Modes
 Only effective when in Layout Editors
 Base Mode: All changes are stored on base object, such as the List Column Object
 Language Override Mode: All changes are stored on the locale object, such as the
List Column Locale Object
 Base Attributes and Locale Attributes appear in Properties window
 Locale Attributes suffixed with “– Language Override”
 Changes to base properties are stored against the base object
 Changes to suffixed properties are stored against the locale object
 Previous screen shots would have had the following Visible in List property settings
in the Properties window.
Base Mode
Show in List
True
Language
Override
Mode
Show in List – Language Override
False
User Interface – Locale Management Utility (LMU)
Tools  Utilities  Locale Management
 Locale Management Utility replaces String Search Utility
 Options Tab: Where Source, Target Language and Application(s) are specified
User Interface – Locale Management Utility (LMU)
Untranslated Strings Tab
 Identifies all Untranslated strings that do not exist in the Target language, but do
in the Source Language of the specified Application(s)
User Interface – Locale Management Utility (LMU)
Export Tab
 Exports string attributes or all locale attributes
 Exports for specific project(s) or selected Application (via Options Tab)
User Interface – Locale Management Utility (LMU)
Import Tab
 Imports previously exported string locale attributes
 Exports for specific project(s) or selected Application (via Options Tab)
User Interface – Locale Management Utility (LMU)
Modified Objects Tab
 Identifies changes objects in the repository since a specific date or based on a
previously exported file
The World’s Leading Provider of
eBusiness Applications Software
Global Deployment Workshop
Architecture
Deployment
User Interface - Compilation
Tools
 Compile
 Compiles language specific SRF based on Tools Active Language
 New Tools  Compile Selected Objects menu item for incremental compiles
One Code Page, One Language
Siebel Connected Clients
ENU, ENU, ENU
Siebel Web Server(s)
ENU Repository File (SRF)
Siebel Mobile Web Clients
ENU, ENU, ENU
Code page 1252
Database Server
Siebel
Database
Siebel Application Server(s)
ENU
One Code Page, Multiple Languages
Siebel Connected Clients
ENU, DEU, ESN
Siebel Web Server(s)
Siebel Mobile Web Clients
ENU, DEU, ESN
Code page 1252
ENU Repository File (SRF)
Database Server
DEU Repository File (SRF)
Siebel
Database
ESN Repository File (SRF)
Siebel Application Server(s)
ENU
DEU
ESN
Multiple Code Pages, Multiple Languages
Siebel
Connected
Clients
ENU, ENU,
ENU
Siebel
Mobile Web
Clients
ENU, ENU,
ENU
Siebel Web
Server(s)
Database
Server
Siebel
Application
Server(s)
Siebel
Database
ENU
Code page 932
Siebel
Connected
Clients
JPN, JPN,
JPN
Siebel
Mobile Web
Clients
JPN, JPN,
JPN
Siebel Web
Server(s)
Database
Server
Code page 1252
Siebel
Application
Server(s)
Siebel
Database
JPN
The World’s Leading Provider of
eBusiness Applications Software
Global Deployment Workshop
Architecture
Display Formats
Data Display Formats
User Interface representation dictated by Regional Settings
(Control Panel) for following where no Locale parameters are
Specified on the Siebel Object Manager
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Server (Siebel Object Manager)
Web Client
Dedicated Web Client
Mobile Web Client
Client items affected are the display of
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Dates
Times
Numbers
Currencies
Phone Numbers
DD/MM/YYYY, MM/DD/YY, etc
HH:MM, HH:MM:SS, etc
- 9,999,999.99, 9.999.999.99 -, etc
£, $, €, etc
+1, +44, +353, etc
Data Display Formats
Phone
Currency
Number
Date/Time
The World’s Leading Provider of
eBusiness Applications Software
Global Deployment Workshop
Architecture
Multilingual List of Values
List of Values (LOVs)
Siebel Client
2
1.
1
2.
S_ORG_EXT
Siebel Database
Display the language
dependent text in the pick list
Get the language dependent
text and store it into the target
table
Multilingual List of Values (MLOVs)
2
Siebel Client ENU
1
Siebel Database
1.
S_LST_OF_VAL
2
2.
S_ORG_EXT
Siebel Client ESN
1
1
2
Display the language dependent
text in the pick list
Get the language independent
code (LIC) of the selected text
and store it into the target table
Dynamic Translation of Data - List Of Values
Screens  System Administration  List Of Values
MLOV Conversion Restrictions
LOV Conversion restrictions are
 Only Static LOV’s can be converted to MLOV’s
 Those based on the S_LST_OF_VAL table
 LOV Column must be associated with one and only one LOV Type
 LOV Column must have a translation table specified
 LOV Column must be LOV bounded
 If an LOV is referenced within a Visibility Rule it will require ES approval to
convert to an MLOV
LOV Translatable Flag displays Siebel eBusiness Application
Configuration setting
 FYI information that denotes if the LOV Type is translatable without effecting
functionality within Siebel
Siebel MLOV Wizard – Validation
Executed via Configure DB Server Application
Run Database Utilities
 Multi-lingual List of Values Conversion
 Validate MLOV
 Validates repository Values
against MLOV values to
determine if values exist that
do not have a corresponding
Language Independent Code
MLOV Conversion Restrictions
 Specifically the following LOVs can not be converted to MLOVs
 TAS_STRATEGY, PERIOD_TYPE, FS_CARRIER, CARRIER_PRIORITY,
PAY_ACCNT_CD, DISCNT_PERCENT, EAI_ORDER_SYNC_STATUS,
FREIGHT_TERMS, PAYMENT_METHOD, FS_INVLOC_ORDPRI,
FS_SHIPPING_METHOD, FS_ORDER_STATUS
 This is a minimum (known) list. Additions can be made to this by release version
and industry specific solution
 Hierarchical MLOVs are not supported, so Hierarchical LOVs
can not be converted into MLOVs
 Siebel Expert Services can perform a MLOV NSCR to advise on
the impact of MLOV conversion on a configuration
 Recommended by Product Marketing, Technical Support and Expert Services to
avoid potential problems moving forward
 Conversion via Siebel MLOV Wizard
 Log Files written to …\Siebel_Server\Log directory
Siebel MLOV Wizard – Conversion
Executed via Configure DB Server Application
Run Database Utilities
 Multi-lingual List of Values Conversion
 Translate MLOV
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Validates values to ensure that
there is a corresponding LIC
prior to conversion
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Converts the LOV Type to an
MLOV Type
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All columns associated with LOV
Type should then be converted
to MLOV columns
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Six rules need to be satisfied for
conversion to successfully
complete
The World’s Leading Provider of
eBusiness Applications Software
Global Deployment Workshop
Architecture
Global User Data
Global User Data
Global User Data means storing attributes for certain
entities in multiple languages
Same
Product
Different
(Localized)
Description
Global User Data - Administration
Separate Administration Views for Global User Data
 View  Site Map  Product Administration  Translations
Global User Data - Configuration
Siebel contains six areas where translation can take place of
Global User Data
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Product
Class
Attributes
Literature
Catalog
Category
Additional Configuration required to implement functionality as
not currently configured as standard
 Creation of _LANG table if not present as a M:1 extension table of the parent
table
 For example, S_PROD_INT_LANG is a M:1 table for parent S_PROD_INT
 Build BC mapped to _LANG table
 Create Applet based on BC to display data and associated with a view
The World’s Leading Provider of
eBusiness Applications Software
Global Deployment Workshop
Architecture
Restrictions
What can not be Translated
 DLL Messages and Dialogs
 These are install specific although new Languages can be added to the
server to provide associated messages and dialog boxes in the correct
language through the Configure DBServer utility
 Logon screens
 Individual URLs can be used to link to translated Login Pages, but until a
user logs in it is unknown what language they should be using
 System and User preferences
 Dynamic and Hierarchical LOV’s
 Application Server Processes Log
Where to Get More Information
Support Web
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Siebel 7 Language Support & Global Application features SOD
Global Deployment FAQ’s and SR’s
Technical Support Technical Notes
Siebel 7.5 Unicode Statement of Direction (SOD)
Literature
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Siebel Bookshelf – Siebel Global Deployment Guide
Globalization White Paper (Please ask your CAM/TAM/Sales Representative)
Siebel
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Technical Support
 Customer/Technical Account Manager
 Professional Services
 Global Deployment Competency
 Expert Services
 Global Deployment Reviews, Workshops and Consultancy
 Product Marketing
Using Multiple Languages in a Single User Interface
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