Objective
To harness intensive consulting experience gained in successful project implementation
for renowned clients in the overseas context. Having worked on onsite-offshore models, to
exploit this in a professionally managed consulting/BPO industry.
Summary
Strong track record of over 8 years with leading consulting organizations in the US
Strong technical knowledge of Siebel CRM package (Siebel 7.5 certified), encompassing
Siebel process and configuration management
Worked with leading client organizations worldwide, providing comprehensive process
design/redesign, integration and implementation solutions
Instrumental in securing large contracts from client organizations
Possess extraordinary ability in analyzing specific clientele requirements, bridging gaps
effectively and meeting project deadlines consistently
Trained users and clients extensively on product knowledge, extending quality
post-implementation support
Participated in recruitment and employee retention programs
Team leader, motivating large teams. Excellent problem-solving abilities with a highly
persistent attitude
Proven track record of delivering focused solutions with exacting demands on performance,
robustness, high availability, scalability, and portability
Technical Skills
Software/Products: Call Center, Sales Force Automation, Marketing, Siebel 99.5 - Siebel
7.5.3, Siebel Analytics (training only), eChangeman, Visual SourceSafe, Clearcase,
ClearQuest, Toad, Actuate, Crystal Reports
Development Tools / Languages:
Siebel 7.5.3 Tools, Siebel eScripts, Visual Basic 6
Middleware / Databases:
Oracle 9i, SQL Server, MS Access
General Tools:
Microsoft Office, Microsoft Project
Hardware / Operating Systems:
PC Hardware, Windows NT, Windows
Education
1997 - Mumbai University – Bachelor of Engineering (Computer Science) – Passed with
Honors
1994 – Mumbai Board – Diploma in Electronics Engineering – Passed with Distinction
Work Experience Summary
Manager, Deloitte Consulting – US. 2000 – till date
Responsibilities:
Lead projects involving Siebel CRM applications, which included extensive information
systems planning, application development, integration and implementation
To subsequently provide support of CRM applications
Closely interact with clients, collating requirements, making project proposals
Accountable for recruitment, staffing and mentoring of junior staff/project team members
Achievements:
Contributed towards building the new CDI practice
Successfully led the implementation of the Siebel project at HP in a onsite-offshore
delivery model and managed revenues on the project
Implemented one of the most complex Lead Management System for HP improving the Lead
closure rate by 10% and which would increase the Lead to Revenue conversion by 278
million dollars
Played key roles on several large application projects and delivered processes, saving
client organizations dollars, at the same time
Contributed towards firm initiatives – CDI Healthcare POV, Siebel best practice guide,
Siebel performance tuning POV
Improved performance metrics and application stability at a wireless client
Played key role in mentoring resources, interviewing new candidates and retaining talent
Made cutting-edge presentations to clients
Consultant, Aces International Inc., US, 1999-2000
Responsibilities:
Consultant on several Siebel project implementations
Accountable for recruitment and hiring candidates
Achievements:
Trained several consultants on Siebel
Interviewed several candidates for the firm
Project Lead, Datamatics Ltd., India-US, 1997-2000
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Responsibilities:
Project Lead on project for SalesLink, Boston – USA
Gather requirements and functional design
Liaison between the client and the technical team
Achievements:
Gained valuable experience on an onsite-offshore delivery model project
Trained several programmers on Visual Basic 5.0
Programmer/Analyst, Perfect Systems & Solutions, India, 1997
Responsibilities:
Gather requirements and functional design
Liaison between the client and the technical team
Preparation of operational and maintenance document
User training and operation support
Achievements:
Designed and implemented an Enrollment Software for KITS, a Management Training Institute
based in Bombay, using Visual Basic 5.0
Designed and implemented a Visual Basic 5.0 Application for Larsen & Toubro Ltd.
Key Projects at Deloitte Consulting
Manager
June 2004 – Feb 2006
Siebel Sales, Marketing & Call Center Implementation
Client – Hewlett Packard, Cupertino - CA
Configuration Technical Team Lead led an off-shore team of 18 resources (mixed bag of
Deloitte and client resources) through an aggressive timeline to the on time delivery of
the technical implementation
Responsible for ensuring quality deliverables by performing a QA on the code and
configuration in Siebel; Coordinating Siebel ES reviews
World wide solution architect for Lead & Partner Management workstream
Guided design decisions for the business and lead the off-shore team to implement the
solution; QA of the relevant Lead management code & Techincal Design Documents
R3 phase took over the responsibility as the Deloitte Manager on the team for the onsite
and offshore resources; managed the Deloitte project financials, Deloitte team issues
along with continued role as Solution Architect
Senior Consultant
Jan 2004 – May 2004
Siebel Call Center Implementation
Client - Home Depot, Atlanta, GA
Configuration Technical Team Lead – Customer Service & Workflow Automation
Led the team during Requirements fit-gap analysis
Led the team during functional design phase – facilitated JAD sessions, contributed &
QA of functional design document
Led the team towards the completion of technical detail design
Senior Consultant
Jan 2003 – Nov 2003
Siebel Call Center Implementation
Client – AT&T Wireless, Seattle - US. CRM Call Center Siebel 7.5 Implementation
Configuration Technical Team Lead – Bill & Collect work stream for the Telecom client
Lead Architect for modules Adjustments, Refunds, Deposits, Collections, Payments
Lead Architect for the Order Management Workflows
Lead the Performance Tuning team to improve the performance and scalability of the
application
Senior Consultant
October 2002 – December 2002
Siebel Marketing / eMarketing Implementation
Client – Hewlett Packard, Milan, Italy. CRM Global Siebel 7.5 Implementation
Lead Architect - Manage the end-to-end design, development, unit testing and delivery of
Customer Privacy Module
Lead Architect - Manage the end-to-end design, development and delivery of User
Registration Process
Manage the end-to-end development and delivery of the Smartscripts. Formed a liaison
between the SFA team and the configuration team
Senior Consultant
May 2002 – Sept 2002
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Siebel Field Service Implementation
Client – Informatica, Redwood City, CA. Field Service Implementation
Developed an end-to-end solution for Structured Email Response Management System.
Responsible for the final deployment. Created scripts for unit testing
Assisted the design, development of the Workflow Process Management to support the Field
Service; Responsible for the deployment of Workflow Process Management; Responsible for
deploying the Fulcrum; Responsible for the Siebel Server Admin tasks; Active member of
the Defect fixing team
Consultant
Jan 2002 – May 2002
Siebel Sales Implementation
Client – Honeywell, AZ. Champs – 2 Implementation
Automation Lead - Managed the design, development, unit testing and the implementation
plan for the requirements involving Workflow Administration
Responsible for the Siebel Server Admin tasks; Shared responsibilities and expertise in
re-building the replication server; Active member of the Defect fixing team
Consultant
Siebel Call Center Implementation
May 2001 – December 2001
Client - nPower, Birmingham, UK. Large UK Telecommunications / Gas / Electric Service
Provider. Siebel Energy 6.3 Call Center and Sales Implementation
Lead Developer - Managed the design and development of Hand Off to Legacy module
Lead Developer - Responsible for re-aligning the Telco Smartscipts with the Energy
Lead developer for the V2.5 eScript code consolidation phase
Team member for the Telco Change Requests and Post Implementation support for rollout of
Chris V2 & V2.5 phase
Lead Developer – for a crucial process functionality (\'Lost Process – customer
leaving nPower \') in the Work Orders stream
Responsible for the development of interfaces for Work Orders Stream to legacy systems
Consultant
Siebel Call Center Implementation
March 2001 – May 2001
Siebel Consultant for DIRECTV, Los Angeles, CA
Part of the Siebel – IVR Implementation team
Worked with a team from Siebel to build a POC for Headless Configurator. Headless
Configurator is a non-UI based eConfigurator to serve as the Constraint Engine for the
IVR
Consultant
Siebel Implementation
June 2000 – December 2000
Implementation of Siebel - BroadVision Intelligent Bridge at SeeBeyond Technologies
Corporation (STC), Monrovia, CA
Assisted with the development of the real-time integration components using the Siebel VB
COM interface (modules - Orders, Quotes, Contacts and Accounts) and batch integration
components using the EIM interface (modules - Products)
Assisted with the mapping and definition of the Siebel 99.5 Enterprise Call Center
database schema for the B2C phase of the project; Responsible for off-site siebel support
for the implementation team at British Telecom, London; Planning, building, and deploying
Siebel instances for a development/test server on SQL Server and Oracle Databases. This
included installation of gateway servers, siebel servers, siebel database servers,
database generation, database extracts
Key Projects at Aces International
Senior Consultant
Siebel Implementation
January 2000 – May 2000
Implementation of integrating Siebel Communications and Selectica (Product Configurator)
using COM object in Visual Basic 6.0
Selectica, an Internet Selling System company is based in San Jose, CA; The project was
implemented for Selectica’s client, SBC – St. Louis, MO
Involved in the Design, Analysis and Development of the COM Object that was to act as an
interface between Siebel and Selectica
Planning, building, and deploying Siebel instances for a development/test server on SQL
Server and Oracle Databases; This included installation of gateway servers, siebel
servers, siebel database servers, database generation, database extracts; Developed Test
Plans and Test Scripts
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Consultant
Siebel Implementation
August 1999 – December 1999
Implemented the Sales Force Automation at NorthPoint Communication, San Francisco
Team member role with PWC who were the Siebel implementers for NorthPoint Communications
Deploying Siebel instances for a development server on Oracle Database. This included
installation of gateway servers, siebel servers, siebel database servers, database
generation, database extracts; Customized Siebel using Siebel VB and Siebel
Configuration; Worked on Enterprise Integration Manager to migrate data from the Legacy
System over to Siebel
Key Projects at Datamatics Ltd.
Module Leader
Non-Siebel Implementation / Visual Basic, SQL Server
October 1998
Involved in development of an Application Mining tool, which was a product been developed
at Datamatics Ltd., that scans information from Legacy Applications built in languages
such as COBOL, C and Fortran etc. and its migration to latest technology using automated
advance tools for migration and re-engineering in a short time frame
Applied Repository Development Language for implementation of the project
Project Lead
Non-Siebel Implementation / Visual Basic, SQL Server
Phase 1: December 1997 – September 1998
Phase 2: November 1998 – June 1999
Designed and Implemented a Visual Basic Application - Work Order System for SalesLink
Corporation, Boston, MA – USA which interacted with Inventory Management System,
Assembly shop process and took inputs from business forecasting module of Flagship
package
Acted as a liaison between technical team and client for requirements phase, development
& UAT; Lead the completion of detailed offshore and onsite testing; Performed tuning and
tweaking of the application based on the modification requested by the client; Lead
maintenance release 2 which involved change requests
Key Projects at Perfect System& Solutions Ltd.
Analyst/Programmer
Non-Siebel Implementation / Visual Basic, SQL Server
June 1997 – November 1997
Client KITS: Enrollment Software for KITS, a Management Training Institute based in
Bombay, using Visual Basic 5.0. KITS provides training to students appearing for GRE,
TOEFEL, CAT, and CET
Client Larsen & Toubro: Application was developed for L&T’s Radiography department
which provided an online scheduler for the shop floors and the radiography department
Client Larsen & Toubro: Application was developed for L&T’s Shop Planning department
that provided an instant access to estimate a quote for a Prospective Project
Acted as a liaison between technical team and client; Prepared the operational and
maintenance document; Involved in User training and operation support
Training
2005 – Deloitte Managers Training, Orlando, FL
2004 – Siebel 7.5 Analytics Server Architecture, Siebel University – CA
2003 – Siebel 7 Certification - Deloitte
2003 – Siebel 7 Web Course Training - Deloitte
2001 – Siebel 2000 Certification - Deloitte
2001 – Siebel 2000 Training, Chadds Ford, PA
2000 - Delivering the Deloitte Difference at Miami, Florida
1999 - Siebel 99, San Jose, CA
1998 - Wang, Pace, VS COBOL at Datamatics Ltd., Bombay -India
1998 - Natural / Adabas at Datamatics Ltd., Bombay - India
1997 - Visual Basic 5.0, Bombay – India
Certifications
2003 – Siebel 7.5 Certification - Deloitte
2003 – Siebel 7 Web Course Training - Deloitte
2001 – Siebel 2000 Certification - Deloitte
2001 – Siebel 2000 Training, Chadds Ford, PA
2000 - Delivering the Deloitte Difference at Miami, Florida
1999 - Siebel 99, San Jose, CA
1998 - Wang, Pace, VS COBOL at Datamatics Ltd., Bombay -India
1998 - Natural / Adabas at Datamatics Ltd., Bombay - India
1997 - Visual Basic 5.0, Bombay – India
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Summary
Current Career Level: Manager
Years of relevant work experience: 8 years, 18 months
Work Status
- Canada – Permanent Residence (I am authorized to work in Canada for any employer)
- US – H1B (Need pre-approved labor)
Target Job Title: Manager
Desired Job Type:
-Manager
-Employee
-Full-Time
Target Company
-Other
-Technology, Media & Telecommunications
-Energy
-Manufacturing
-Nonprofit
-Consulting Services
-Executive Management
Target Locations
-Mumbai
-Pune
-Bangalore
Relocate: Yes
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