Job Description
Job Title:
Department:
Role reports to:
(Manager’s Job Title)
Job Description author:
Job Number (HR use):
Operations Advisor
Wales
Team Manager – Collaborative Change Programme
Dick Perry
845
Job purpose - overview
To work with your Manager and other team members to plan, manage and execute a portfolio of
projects that provide advice and support to local authorities to help them achieve strategic and
service objectives related to improving recycling and reducing waste; in particular, to provide
specialist advice and support on operational matters and on the implementation of new services and
service changes. This position is likely to involve working with Local Authorities throughout Wales
which will necessitate spending time away from home.
Core accountabilities
1. Scope, manage and deliver a range of support projects to implement improvements in the design,
delivery, cost effectiveness and performance of waste collection and recycling services provided by
local authorities.
2. Provide advice directly to local authorities on collection and recycling service options, service
enhancements, efficiency improvements and mobilising service changes, assuming responsibility
for implementation programmes and service mobilisation where required. This will require
spending periods of time based at local authority depots and working closely with operational
staff.
3. Support and advise other team members on service operational and implementation aspects of
their projects
4. Where contractors are appointed to assist with the delivery of WRAP projects/support, define the
input required from the contractors and manage that input, ensuring that the advice provided is
appropriate, up to date, and is delivered within agreed timescales and budget.
5. Manage or contribute to projects to inform the advice WRAP provides to local authorities; this may
include research studies, good practice guides and case studies, field based trials to obtain
operational data, and equipment/technology reviews.
6. Provide progress reports and expenditure forecasts for projects as required by your manager to
inform monthly and quarterly reporting on the programme.
7. Develop technical expertise in areas relevant to the work of the Programme, respond to requests
from colleagues, keep abreast of developments in these areas and bring such to the attention of
colleagues.
8. Maintain awareness and knowledge of initiatives across WRAP and developments across the waste
and recycling sector that have relevance to the collection and processing of waste and recyclables.
9. Contribute to disseminating the results and outputs from your work and from WRAP commissioned
studies by participating in external events and workshops.
10. Travel, as necessary to locations within the UK. It is likely that this post will, from time to time,
require the post holder to spend some significant periods of time away from home overnight
11. Undertake other appropriate duties as may be determined from time to time by your manager.
Core organisation competencies
Adaptable to change:
Responds and behaves positively to change, identifies and acts upon new opportunities.
Building relationships:
Proactively develops internal and external relationships acting as an advocate and generating
momentum for achieving WRAP’s goals.
Personal commitment:
Demonstrates commitment, energy and enthusiasm for achieving challenging goals.
Teamwork:
Encourages and develops cross-functional working and builds teams based on results to be achieved.
Specific competencies
Commercial/operational awareness
Planning & organising
Analysis & decision making
Achieving targets
Quality focus
Strategic thinking
Stakeholder management
Influencing & negotiating
Job essentials
 Evidence of significant operational management experience in planning and delivering waste
collection and recycling services.
 Demonstrable experience of implementing significant service changes and in mobilising new
contracts for collection and recycling services.
 Demonstrable experience of working with or for the public sector, in particular local government.
Must be able to demonstrate an understanding of local authority structures and processes
 Proven knowledge of the range of collection, recycling and sorting systems in operation and the
relevant policy and legislative context
 In depth knowledge evidenced of operational practice covering the range of waste and recycling
services, including a good understanding of health and safety at work issues
 Demonstrable experience of managing discreet projects
 Evidence of being a confident presenter and communicator at all levels including with front line staff
 Evidence of good influencing and negotiating skills, preferably experienced in trade union
negotiations
 Evidence of effective people management skills
 A flexible approach to working locations and hours
Desirable
 Relevant professional qualification/experience – CPC in Road Transport, COTEC Waste Transfer
Station
Job dimensions
Indirect management of others e.g. WRAP contractors
Management impact
Possible direct management of service mobilisation teams
on behalf of local authorities receiving WRAP support
Financial impact
Management of project budgets
Authorisation
Director
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Head of HR
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Date:
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