SANDHURST & CROWTHORNE PATIENT FOCUS GROUP
MINUTES OF MEETING HELD ON THURSDAY 22ND JANUARY 2015
Present:
Sylvia Trevis
Barbara Denning
Michael Blackman
Audrey Shephard
Christine Stokes
Sue Brooks
Vera Routledge
Krevan Moodley
Jennie Ford
16 members of the On-line group
Apologies:
1
Roger Halliwell, Sylvia Leppard
MINUTES OF LAST MEETING
Sylvia will email amended meeting dates for 2015.
2
MATTERS ARISING
2.
Self Care Week: Barbara suggested that there was a conflict of interest as our
questionnaire was conducted at the same time, perhaps resulting in fewer responses.
3.
Feedback of Health Events: Vera had no success with getting a ‘big name’ to attend
this event. However, through a contact at Sandhurst School, Sylvia has arranged a cookery
demonstration by a chef known to the school caterers. This will be held in the Sandhurst
School Dining Hall.
4.
Survey from Sub-group: For the On-line members’ benefit, Barbara explained the
Sub-group’s set-up.
5.
SRA Magazine: The March edition will carry the detailed survey results and A Day in
the Life of a Practice Nurse article, the first of an ongoing series.
3
SUB-GROUP TERMS OF REFERENCE & CO-OPTED MEMBERS
A draft TOR has been produced which will be discussed at the next Committee meeting.
4
NEWSLETTERS
These are published on the practice website. It was agreed to also send copies to the On-line group.
5
SRA RESPONSE TO FLU ADVERT
The SRA are not going to publish an apology. It was explained that they had had publishing
problems. Sue said that there had been many Facebook comments saying how successful the flu
campaign was.
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6
DISTRICT NURSING – LEG ULCERS
Jennie explained as background that it is DN’s responsibility to go out to patients that are housebound, but there is a problem defining “housebound”. Sylvia had had a reply from Jan Glaze, Nurse
Practitioner at Bracknell & Ascot Clinical Commissioning Group confirming this problem and that the
line has to be drawn somewhere. When the contract comes up for renewal this can be looked at
again. In response to a question from an On-line member, Jennie said that at the moment the
practice cannot employ their own DNs. Krevan made the point that the DNs themselves do a very
good job in the circumstances.
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RESULTS OF NOVEMBER SURVEY
Barbara produced copies of the survey and gave a summary of the results. 667 patients completed
the survey, which was less than previously, but it only ran for 1 week rather than 2 or 3 as in the
past. The main points were as follows:
 70% stated that it was very important or preferable to see their own doctor.
 Services provided by the practice – most people thought they were excellent or good.
 Pharmacy – MacPharlane in Owlsmoor had good comments, but Boots in Sandhurst had
very negative comments. It was agreed that the Focus Group would write to Boots
informing them of the results of the survey. Barbara agreed to draft a letter for circulation
to the committee before discussion at the next meeting. The positive comments would
also be passed on to MacPharlanes.
 Comments about the GPs were generally very good.
A complete copy of the survey will be given to the practice, and a summary of the results will be
published in the SRA magazine. A vote of thanks were given to Barbara and her sub-group for
organising this.
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HEALTH EVENT, APRIL 2015
This has already been covered in item 2 above.
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PRACTICE NEWS
A new system for repeat prescription requests will start at the beginning of March. Patients will also
be able to access brief notes of their medical records, and it will be possible to book some routine
appointments on-line. The number of available appointments will be drip-fed gradually. There may
be some teething problems with this new system, but it was felt to be sensible to introduce these
changes at the same time.
An On-line member said that the practice is a brilliant one, and wanted thanks passed on to
everyone. Concern was expressed about the number of new homes in the area and whether the
practice would be over-subscribed, but Krevan said that in the past 8 years the number of patients
has stayed the same (21,000) despite the increase in local population.
2
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AOB
a. Sylvia explained that anyone can become a Frimley Park Foundation Trust member, and they
hold some interesting talks etc.
b. It was thought a good idea to produce a leaflet about the Focus Group to display in the
surgeries.
c. There is a company called InterCare who will collect in-date unused medications – Sylvia
asked for a volunteer to contact Waitrose and Tesco to see if they could provide this service.
d. A volunteer driver raised the subject of eg Warfarin patients who need regular blood tests
that has to be sent to FPH, and she understands that there is a finger-prick test available
which would seem to be more convenient. Krevan said that this may be possible in the
future.
e. Colleen Pidgeon, on behalf of the Sandhurst Counselling Service, has asked whether it might
be possible to use the On-line group members’ contact details. As this is a health matter, it
was thought this could be done, and she could contact Barbara to discuss it.
Barbara thanked everyone for attending and if anyone was interested in joining the committee, they
would be welcome.
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DATE OF NEXT MEETING
Tuesday, 17th March 2015
Future dates: Thursday 21st May
Tuesday 21st July
Thursday 17th September
Tuesday 17th November
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