SANDHURST & OWLSMOOR PATIENT FOCUS GROUP
MINUTES OF MEETING HELD ON TUESDAY 17TH MARCH 2015
Present:
Barbara Denning
Sylvia Trevis
Audrey Shephard
Vera Routledge
Mike Routledge
Christine Stokes
Sylvia Leppard
Sue Brooks
Julia Spencer-Jones
Nilesh Kanjaria
Jennie Ford
Apologies:
Mike Blackman, Roger Halliwell, Krevan Moodley, Mike Butcher, Pat Butcher
1. REMEMBERING DAVID BRYANT
Barbara expressed everyone’s sadness at David’s death. He was a genuine, kind gentleman who had
done a lot for the community, including being a founder member of Sandhurst Care and principal
mover for the Focus Group Sub-Group.
His memorial service will be held at St Michael’s on 12th April at 2.30 pm.
2. WELCOME TO NEW MEMBERS
Mike Routledge was welcomed as a new member, as were Mike and Pat Butcher, who couldn’t
attend today’s meeting.
3. MINUTES OF LAST MEETING
Approved as being a true record. The AGM minutes were also approved and copies of these will
now be sent to all on-line members who attended the last meeting.
4. MATTERS ARISING FROM THE MINUTES
Item 2: The conflict of interest mentioned was due to the Self Care Week questionnaire being
conducted at the same time as ours. Barbara confirmed that patients were informed that there
were two separate questionnaires.
Item 6: Jennie said that there was now much better relationship with Sandhurst District Nurses
following a complete change of leadership. It was hoped that this would continue to the benefit of
patients needing the service.
Item 7: Sylvia asked if there was any outcome. Jennie gave a vote of thanks on behalf of the surgery
to the Sub-Group for their hard work on the survey. More on this in a later item.
Item 10(b): Ongoing
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Item 10(c): Sylvia has information about InterCare and it is hoped to use this charity for the
collecting of unused (but in date) medications and equipment.
5. SURGERY UPDATE
The surgery is going live 1st April with electronic ordering of prescriptions. Patients can state which
pharmacy they wish to collect from. Patients can also make appointments on-line and look at a
summary of their medical records. This service is not available to under-16s. At the moment there
is only 1 appointment per doctor per day available but this will slowly be increased once the system
gets going. Full information about this is on the website and on posters in surgery. (A newsletter
entry.)
6. HEALTHY EATING EVENT, 22ND APRIL
A dentist will now also be attending. All on-line members have been sent a copy of the poster
advertising this event and Barbara suggested that a copy goes on the screens in surgery. Sandhurst
School will also publicise it in their newsletter on 27th March and 2nd April. Jennie will organise a
text message to be sent to patients on 13th April.
It was agreed that CucinA would provide beverages with a suggested donation of £1 for tea + cake.
Mike offered to make a notice to this effect. Sylvia to check which school entrance to be used.
Vera suggested that a couple of 6th formers could be on the door directing attendees.
Jennie said that the CCG will pay expenses for this event, ie laminating of posters, refreshments.
We still don’t have access to Facebook, so Sylvia offered to email Sarah to see if she can help.
7. FEEDBACK ON MEETING WITH BOOTS PHARMACY
Boots HQ had been sent a copy of the questionnaire summary and Sylvia had a meeting with two
members from Boots and some Focus Group members. It was a very contradictory meeting. They
now have a new permanent Manager and a regular pharmacist. The only action taken in response
to the comments was that they have now changed 50% of their staff and done some retraining.
With regards to non-availability of prescriptions , they blame their suppliers for this, but it appears
that often other pharmacies in the area manage to get supplies.
With regards to home deliveries, they said it could be a thing for the future. Sue will ask
MacParlanes if they deliver in Sandhurst and Vera will ask Lloyds (Waitrose) and Tesco. Barbara
will check with Lloyds in Crowthorne.
It may be that the only way to get the message across to Boots is for patients to go elsewhere for
their prescriptions if possible.
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8. SUB-GROUP UPDATE
There has been one meeting since the AGM. 3 topics were selected to feed back for the next
newsletter:
 New Appointment etc System
Jenny to write
 Review of Health Event
Sylvia to write
 Boots response or our report.
Sylvia to chase .Barbara to write if needed.
9. DISCUSSION RE SRA MAGAZINE AND NEWSLETTERS
SRA needs Newsletter and Day in the Life of article by 2nd May. Barbara thanked Sylvia for her
excellent PN article – the next one would be Day in the Life of a Receptionist.
The next Newsletter will include paragraphs as detailed in 8.
10. FUTURE DATES FOR 2015
Thursday 21st May
Tuesday 21st July
Thursday 17th September
Tuesday 17th November
Thursday 21st January 2016 (plus AGM
Barbara will book the room.
11. AOB
(a) Sue commented that there were many good comments in the survey about the Practice.
(b) Sylvia L had dates for 2015 flu clinics – Saturday 26th September, 3rd , 17th and 24th October.
These dates will go in the June SRA magazine and practice newsletter. Practice to do this.
(c) Sylvia T thanked the practice to paying the affiliation fee to NAPP.
(d) Sylvia went to a meeting with Jane Streak about the Nepali community. There was
discussion about possible ways of helping this community with translation etc. Mike has a
possible contact and will look into the provision of translations. Nilesh confirmed that it
would be very useful to try and help with this problem.
Sylvia had been to a CCG meeting with Sue where she obtained the information about the
InterCare charity.
Sylvia had attended an NHS England workshop in Oxford about PPGs in the Thames Valley –
notes of the meeting will be circulated in about 4 weeks.
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There is a new Patient Participation Group (PPG)at Ascot Green Meadows Surgery and Sylvia
is meeting with them to share our experience.
There is a Health Walk on 21st March at South Hill Park , a seminar at Wokingham town Hall
on 9th April on rheumatoid arthritis. Dr Thing will be organising a Family Fitness Fun Day on
16th August.
One of the things Sylvia had picked up at one of the meetings was the suggestion of having
an “annual plan” which would include health events, speakers, leaflets, website, regular
meetings with the practice. This was thought to be a good idea, although we already do
most of these.
(e) Jennie said that there was a planning application for an extension at Owlsmoor Surgery.
(f) Barbara asked if members wanted a speaker at the next meeting. Sylvia would try to
arrange a speaker from Brants Bridge. Vera suggested discussing an “annual plan” after the
speaker at the next meeting.
12. DATE OF NEXT MEETING
7.00 pm Thursday 21st May.
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