SANDHURST & OWLSMOOR PATIENT FOCUS GROUP
MINUTES OF MEETING HELD ON TUESDAY 21ST OCTOBER 2014
Present:
Sylvia Trevis
Mike Blackman
Sylvia Leppard
Barbara Denning
Christine Stokes
Roger Halliwell
Nilesh Kanjaria
Jennie Ford
Vera Routledge
Apologies:
Sue Brooks, David Bryant, Audrey Shephard
1. MATTERS ARISING
Helen Berger was contacted and she confirmed that Twitter and Facebook are not working.
Barbara will contact Keith (on sub-group) to enquire whether he can help with this
problem.
2. SELF CARE WEEK 17-22ND NOVEMBER
Sylvia is keen to support this as a patient group and there has been a request for help within
Bracknell for this Self Care Week. Jennie confirmed that there will be a display from
Bracknell in the surgery and there is a Zumba display on the Tuesday evening at the
Community Hall. There was discussion about the possibility of combining an “event” with
exhibitors on this evening. However, it was eventually decided that our survey, which
would be started at this time, would be our contribution to Self Care Week as we had
recently held a successful health event in September.
3. FEEDBACK OF HEALTH EVENTS (Sylvia)
Our last health event in September was a great success and was rated highly on the feedback returns. Some email addresses and phone numbers were collected which were passed
on to Barbara who would contact them and ask if they wish to go on the Virtual Group.
Vera suggested a theme of “healthy eating” for next year’s health event to be held in the
week 21st-23rd April 2015. After discussion, Vera offered to contact a big name such as
Jamie Oliver and she would also look into the possibility of using Sandhurst School (which
has kitchens) as the venue.
Sylvia attended a Healthy Heart event at Easthampstead Church and a Dementia Health
event at Forest Heath Group. She will circulate information about various events in the area
to all committee members.
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4. SURVEY FROM SUB-GROUP (Barbara)
It has been decided to produce a newsletter commenting on the main points of concern
raised in the last survey. This will include Sylvia’s report on the Health Event and one
version will go to the SRA magazine and another will go on the surgery screens, coffee
tables and website.
The new survey will focus on appointments, services and pharmacies. Barbara presented a
draft copy which was approved after a few minor changes. This will be used face-to-face in
surgeries and on line and Jennie agreed that it could also go on the surgery website. The
survey will not go in the SRA magazine this year as the cost was too high for the poor
number of replies last year.
Thanks were given the Virtual Group for producing an excellent survey.
5. SRA MAGAZINE (Sylvia)
Despite their agreement to do so, the advert for the flu clinics was not published in the SRA
Magazine. Jennie will contact Michelle at Owlsmoor and ask the SRA to publish an
apology to patients for this omission.
Barbara will enquire whether we can have an extra page in the December issue for “A Day
in the Life Of…” article, which will be the beginning of a series of articles.
The March edition (2nd February deadline) will need to carry an advert for the April Health
Event 2015 (date still to be decided-see item 3).
6. AGM
It was agreed that the nominations for officers, terms of reference, treasurer’s and
chairman’s report would be circulated my email, rather than dealing with this in a meeting
Sylvia agreed to send out the papers during November and by 20th .
7. FUTURE MEETING DATES
Thursday 22nd January 2015
Tuesday 17th March
Thursday 21st May
Tuesday 21st July
Thursday 17th September
Tuesday 17th November + AGM
8. AOB
a. Jennie thanked Sue, Vera, Roger and Sylvia for being available for interviews with the
Clinical Quality Commission (CQC), inspection team.
b.
c.
d.
e.
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Feedback from the CQC review was that the GPs offered more appointments
than the national average and that the nurses are really stretched to their limit. The
report will be sent within 6-8 weeks and this will be published on the CQC website
and a follow-up action plan devised.
Christmas Eve and New Year’s Eve: Most of Bracknell and Ascot close after 1.00pm
on these days and calls go over to the Out of Hours service. This does not happen at
Sandhurst. Jennie asked approval of the Group to one of the surgeries being open
with a skeleton staff on one of these days and the other surgery operating similarly
on the other. This was agreed.
There has been further problems with the District Nurses who will not go out to
patients needing ulcer dressings who are able to get out to the hairdressers. Roger
expressed extreme concern over the district nursing “service”. This will be put on
the January agenda.
Buses: The service is causing a problem as there is now only 1 bus per hour
between the two surgeries and this has caused problems for patients. Sylvia T asked
Sylvia L to provide her with the details and she will take it up with First Direct
buses and our MP.
9. NEXT MEETING
7.00 pm Thursday 22nd January 2015 (at Sandhurst Practice)
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