Strategic Startup: Founding a Consulting Practice Best Practices i n Running Yo ur Communications Consulting Business Fairleigh Dickinson Uni versity – Madison, N. J., July 22, 2014 Barbara Zelasko Commmunications Management Personal Assessment Do you really want to be a consultant? ◦ Are you just between paid positions? ◦ Are you truly entrepreneurial? ◦ Can you self-promote with confidence? What do you have to offer? ◦ Your core capabilities ◦ What do you really want to do? What are your values? ◦ Define your personal and business principles ◦ How do you see your own worth? ◦ How do you view your clients? Barbara Zelasko Communications Management 2 Situation Assessment Times have changed—Employers may see consultants as freelance or in transition ◦ Are you willing to take a contract position through a recruiter—this is a temporary job, not true consulting ◦ Do you have the constitution to assert yourself as an authority? ◦ Are you in it for the long term? Examine your commitment ◦ Are you willing to manage employees and vendors? ◦ Manage client expectations? Choose your clients ◦ Is the working relationship tenable? ◦ Does your client have your back? ◦ Will they pay you? Barbara Zelasko Communications Management 3 Strategic Business Planning Define scope of services ◦ Articulate your concentration ◦ What is your point of difference? Determine your target market ◦ ◦ ◦ ◦ Not just industry Dollar range Terms – markups? Geography Create your business strategy and marketing plan—on paper ◦ ◦ ◦ ◦ Do you require a complete business plan? Are you going to be a 1099 worker, corporation, LLC Expanding Services? Build in flexibility Barbara Zelasko Communications Management 4 Earning Clients Network ◦ Trade association participation bears fruit Deploy your marketing plan ◦ Online presence—keep it professional ◦ Print? Speaking engagements? ◦ Create your image ◦ Reflect your truth - Let go of ego ◦ Accept your value - Overcome insecurity Image Materials ◦ Portfolio – Online, Take along, Leave-behind ◦ War stories ◦ Business cards Barbara Zelasko Communications Management 5 Retaining Clients The reputation you create for your clients is your reputation Focus on client needs ◦ The money will follow Be honest and fair Maintain consistently high standards ◦ Language, style, and professional communications guidelines ◦ Performance Treat employees and suppliers well BARBARA ZELASKO COMMUNICATIONS MANAGEMENT 6 Operations Set borders ◦ Hours of operation ◦ Timing, condition, and format of materials from clients ◦ Be cautious about pro bono work—volunteer judiciously Keep your discipline ◦ You are at work at home or in your own office Make sensible business decisions ◦ Plan for expenses—you have to pay taxes and expenses ◦ Hire a CPA ◦ Reinvest in your business—updated technology ◦ Save—your accounts could disappear overnight Be ready to consider unforeseen opportunities Barbara Zelasko Communications Management 7 Reconsider the Big Step What kind of bird are you? ◦ Do you want to put a toe in the water or take flight? Think before you leap Barbara Zelasko Communications Management 8