Personal Money Plan
Frequently Asked Questions (FAQs)
These FAQs provide an overview of the Personal Money Plan’s (PMP) functionality and act as a
general user’s guide to the PMP form.
1. What is the Personal Money Plan for?
A PMP may be required by the Customer Assist Team to best support you if you’re experiencing financial
difficulty.
2. Do I need any additional software to open the form on my computer?
You may need to download Adobe Reader (free software) to use the Filters and Calculations within the PMP.
3. How long will it take to fill out the form?
It usually takes five to 10 minutes to complete the form. Times will vary depending on the number of applicants
and availability of information.
4. What do I need to complete the form?
You may need a calculator, pay slips and other financial information, as listed in the form’s hover prompts.
(Hover prompts appear in the form when you ‘hover' your curser over the cells to display the field descriptions.
They are also listed in the FAQ Appendix.)
5. What account number do I enter if I have more than one account?
In Section 1, enter the account number for the main loan account for which you are requesting assistance. If you
are looking for help with more than one loan account, list all the account numbers applicable in Section 3.
6. What are the frequencies (Freq) shown in the form?
These describe how regularly your income or expense payments are received or made. You should enter these
amounts by their actual frequency.
For example, if you are paid weekly, select ‘W’. If you are paid fortnightly, select ‘F’.
The frequency options are:
 W = Weekly
 F = Fortnightly
 M = Monthly
 Q = Quarterly
 A = Annually
7. What happens if I pay my fuel expenses weekly and my vehicle rego yearly?
Personal Money Plan FAQ’s - CommBank Website - Aug 2013
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1. Break down your yearly rego expense into weekly amounts by dividing the total by 52 (e.g., $1,040 ÷ 52
= $20)
2. Add this to the total weekly transport expense
3. Convert monthly servicing expenses into weekly amounts by dividing by 4 (e.g., $40 ÷ 4 = $10)
4. Add this amount into the total weekly transport expenses
So if your rego costs $1,040 a year, car servicing costs $40 per month and fuel costs $50 per week, your total
transport expense to enter is $80 per week ($20 + $10 + $50).
Alternatively, you could convert all your transport expenses to monthly amounts before entering, but make sure
you change the Freq filter to M.
8. What happens if I click on the Email button on the form?
An important message will appear. Read it and select ‘ok’ if you are comfortable using the email facility. An
email will be generated and your completed form will be attached to it. When you click ‘Send’, the email will be
sent directly to our Customer Assist Team.
9. How can I get help if I have any other questions?
Please call our dedicated Customer Assist Team on 1300 720 814, 8am to 8pm, Sydney time, Monday to Friday.
Personal Money Plan FAQ’s - CommBank Website - Aug 2013
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Personal Money Plan
Appendix – Guide of Field descriptions and
what you enter
Field descriptions
Salary/Wages (after tax)
Other Applicants – Income (after tax)
Bonus’s / Tax Return
Income from Savings/Investments
Centrelink Benefits
Other Income (details)
House Mortgage Repayments (or Rent)
Personal Loan Repayments
Credit Cards 1, 2 and 3
Other Debt Repayments
Basic Living Expenses
Utility – Home Expenses
Phone Expenses
Personal Money Plan FAQ’s - CommBank Website - Aug 2013
What you enter
Applicant 1 after-tax income, including:
- Salary/wages
- Self-employed income
- Overtime
All other applicants after-tax income, including:
- Salary/wages
- Self-employed income
- Overtime
Include all applicants
- Bonuses
- Tax return
Include all applicants
- income from savings and investments
Include all applicants
- Pension
- Family benefits
Include all applicants
- Child support payments
- Income from investment property
Include mortgage repayment or rent
All loan repayments, including:
- Personal loan
- car loan or vehicle finance
All credit card repayments for all applicants
All other debt repayments for all applicants, including:
- Other type of loans
- ATO
- Family debts
All basic living expenses for all applicants, including:
- Groceries
- Childcare/child support
- Health (medications)
All utility expenses for all applicants, including:
- Electricity
- Gas
- Water
- Council rates
- Strata fees
- Body corporate levies
NOTE: Utilities – Home Expenses must be converted to the same
frequency before entering the amount. (See FAQ 7 for information
on how to convert amounts.)
All phone and internet expenses for all applicants, including:
- Home phone
- Mobile
- Internet access payments
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Field descriptions
Transport Expenses
Insurance Payments
Discretionary Expenses
House Mortgage
Car Loan
Personal Loan
Store Accounts (give details)
Credit Cards 1, 2 and 3
Other Liabilities (give details)
House Property
Household Furniture
Car / Vehicle
Bank Accounts
Personal Money Plan FAQ’s - CommBank Website - Aug 2013
What you enter
All transport expenses for all applicants, including:
- Public transport
- Fuel
- Car servicing
- Vehicle rego
NOTE: Transport Expenses must be converted to the same
frequency before entering the amount. (See FAQ 7 for more
information.)
All insurance payments for all applicants, including:
- Health
- Home and contents
- Buildings
- Life
- Car
All discretionary expenses for all applicants, including:
- Clothing
- Restaurants/eating out
- Entertainment
- Pet costs
- Pay TV
- Holidays
- Memberships
Name of mortgage loan provider (e.g., Bank or Credit Union)
and
Outstanding balance of home loan/line of credit
Name of car loan provider (e.g., Bank or Credit Union)
and
Outstanding balance of car loan
Name of personal loan provider (e.g., Bank or Credit Union)
and
Outstanding balance of personal loan
Details of credit accounts with local/online stores
and
Outstanding balance of store account/s
Lender name and card type. For example:
- MasterCard
- Visa
- American Express
and
Credit card balance/s
Details of other liabilities. For example:
- ATO
- Family debts
- Investment property
and
Amount/s of other liabilities
House or residential property details (e.g. address)
and
Current market value of residential property
Household furniture and appliances details
and
Estimated market value of household furniture and appliances
Car or vehicle details:
- Make
- Model
- Year
and
Current market value or resale price
Bank name and details of all accounts (e.g. current or saving
deposit accounts)
and
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Field descriptions
Other Assets (give details)
Personal Money Plan FAQ’s - CommBank Website - Aug 2013
What you enter
Current balance in bank account/s
Other asset details, including:
- Boat
- Jewellery
- Superannuation
- Term deposits
- Investment property
and
Current value/s of other assets
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