Fall 2015
Prof. Knox Wasley
Section 01: 90187
BUS 514A: "MANAGING BUSINESS PROCESSES I”
COURSE SYLLABUS
Wednesday 6:10– 10:00 pm
OFFICE: Simpson Tower, Room 607, (323) 343-2865
Bio Science 246
EMAIL: kwasley@calstatela.edu
OFFICE HOURS: Monday and Wednesday: 12:15 - 1:15 pm, 5:00 – 6:00 pm, and by appointment.
WEBSITE: www.calstatela.edu/faculty/kwasley Then hit CIS 301
Wednesday, November 11, 2015, is Veteran’s Day: CSULA is closed
TEXT: Big Data Driven Supply Chain Management, Nada Sanders, Pearson Publishing, 2014.
ISBNs: 01338011284 and 9780133801286
There is an eBook available for this text. We will discuss how to use this option in class.
ATTENDANCE: Neither attendance nor class participation will be graded, but both are HIGHLY encouraged.
DROP POLICY: Per University and Department policy: As of the 7th Week of the Quarter, I will not sign any DROP
Requests without a written excuse for the drop on official stationery, signed by that person, from your present employer or
from a Doctor.
94 - 100% = A
92 - 93 = A90 - 91 = B+
83 - 89 = B
70 - 82 = C
60 - 69 = D
Below 60 = F
Papers (5):
Homework (4):
Midterm:
Final Exam:
25%
24%
21%
30%
100%
See schedule below
See schedule below
Wednesday, 11/04/15, Week 6 Subject to change!
Wednesday, 12/09/15, 7:30 pm – 10:00 pm
No points will be given to late Papers or Homework unless you and I agree upon it prior to the assignment due
date/time.
TESTS are individual, closed book, closed notes, NO computers/calculators/phones/texting, etc., etc.
Topics to be on exams will be covered in class discussions and completely defined before each test. Tests are largely
objective (using 886-ES Scantrons), “Wasley-style” True/False and Matching Questions. Some essays may be required.
KEY PURPOSES OF THIS COURSE:
PER CSULA CATALOG: Suggested Prerequisites: MGMT 500 and CIS 500; or equivalent courses. “Organized around
the value chain methodology, the course covers the business processes central to a firm’s product creation and delivery
activities. Logistics, process design, marketing, procurement, and technology will be analyzed.”
ASSIGNMENT DUE DATES: HOMEWORK
TOPIC
HW 1: FINANCIAL RATIOS
HW 2: FLOWCHARTING A PROCESS
HW 3: STATISTICS
HW 4: RESEARCH AND PLAN FOR AN
EXPERIMENT
WEEK
3
5
8
9
DUE DATE
10/14
10/28
11/18
11/25
ASSIGNMENT DUE DATES: PAPERS
TOPIC
PAPER 1: SUPPLY CHAIN
PAPER 2: VALUE CHAIN
PAPER 3: PROJECT MANAGEMENT
PAPER 4: JUST IN TIME INVENTORY
PAPER 5: SIX SIGMA
WEEK
4
6
8
9
10
DUE DATE
10/21
11/04
11/18
11/25
12/02
PAPERS (5) 20% Total, 5% Each
Papers are to done by you as an individual, not as Group Projects!
No allowance for late Papers unless I have agreed to it in advance!
REQUIRED: Single spaced!; Blank line between paragraphs; At least 2 references per paper; Cite the references at
the end of the paper in proper form; Footnotes required; A one-paragraph Summary is required to be at the beginning of the
paper; No allowance for late papers; No folders; No separate Title Page; No copied papers; Direct quotes are allowed, but
your own writing must be included!.
Adherence to requirements will be graded as well as content of the Paper.
The top line on page 1 (and there must be only 1 line!) must be in this format:
BUS 514A, Fall 2015, Paper 1
SUPPLY CHAIN
Paper 1: Write a 1 ½ - 4 page paper on “Supply Chain and Supply Chain Management”
Paper 2: Write a 1 ½ - 4 page paper on “Value Chain and Value Chain Management”
Paper 3: Write a 1 ½ - 4 page paper on “Project Management”
Paper 4: Write a 1 ½ - 4 page paper on “Just In Time Inventory ”
Paper 5: Write a 1 ½ - 4 page paper on “Six Sigma ”
Your First Name Last Name
HOMEWORK ASSIGNMENTS (5) 25% Total, 5% Each
HOMEWORK 1: FINANCIAL RATIOS
Required: Number all answers as I have numbered here!
Given the attached Financial statements, answer the following questions: You must show all calculations of all formulas .
A. DEBT PAYING ABILITY, SOLVENCY
1.
Current Ratio
Current Assets / Current Liabilities
2.
Quick Ratio (Acid Test)
Current Assets (less Inventory and Prepaid Expenses) / Current Liabilities
3.
Debt to Equity
Total Liabilities / Total Stockholders’ Equity
4.
Times Interest Earned
Operating Earnings (EBIT) / Interest Expense
B. PROFIT AND RETURN ON INVESTMENT
5.
Return on Assets (ROA)
Operating Earnings (EBIT) / Total Assets
6.
Return on Sales (ROS)
Net Income After Taxes / Total Sales
7.
Return on Equity (ROE)
Net Income After Taxes / Total Stockholders’ Equity
C. OUTSTANDING STOCK
8.
Basic Earnings Per Share (EPS)
9.
Price-Earnings (P/E) Ratio Current Market Price of a Share of Stock / Basic EPS
10. Earnings Yield
Net Income / Outstanding Shares of Stock
Basic EPS / Current Market Price of a Share of Stock
11. Market Capitalization (Market Cap)
C. CALCULATIONS OF “THE UNIT”
12. Cost per Passenger Mile
13. Revenue per Passenger Mile
14. Cost per Ton Mile
15. Revenue per Ton Mile
Outstanding Shares of Stock * Current Market Price of a Share of Stock
HOMEWORK 2: FLOWCHART THE PROCESS DESCRIBED BELOW
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NOTE: This situation to be flowcharted is different from previously used “assignments” . . . be warned!
Payments from customers are received by mail, i.e., inside envelopes.
Every payment should include 1. a Payment Coupon and 2. a Payment Check .
Assume that every envelope includes at least one of the two documents and no cash payments are made.
Mailed payments are opened and the envelopes are thrown away.
All payments are examined to see that both parts of the payment (Check and Coupon) are included, and if not, the “orphan”
documents are separated and sent to the Accounts Receivable Department’s “Payment Issues Desk” for “further processing”.
Note that the Payment Summary Report, described below, has an entry for it created here.
The Check is examined to be sure that it is properly signed and that the amount on the Check is the same as the amount
written on the Coupon by the customer. If not, the document(s) are separated and sent to the Accounts Receivable
Department’s “Payment Issues Desk” for “further processing”.
Payments with both parts complete and in accord with each other are then microfilmed.
The microfilm of the Checks and the Coupons is sent to the Accounts Receivable Department’s “Payment History Desk” for
filing.
Separate stacks are made of the Checks and the Coupons.
An Adding Machine Paper Tape/Report is made of the Coupons.
An Adding Machine Paper Tape/Report is made of the Checks.
The Coupons and the Adding Machine Tape/Report of their total (as well as a Header Document that is prepared with the
date, identification information, and totals) is then bound together and sent to the “IT Input-Output Control Desk” for further
IT processing.
The Checks and the adding machine tape of their total (as well as a header document that is prepared with the date,
identification information, and totals) is then bound together and sent to the “Payment Deposit Desk”, who will then fill out a
Deposit Slip and send the checks to be deposited in the company’s Bank. A copy of the Deposit Slip is made and, along with
the Adding Machine Tape/Report, is put into a file at the Payment Deposit Desk.
During each of the above processes, data for the Daily Payment Summary Report (see below) is entered (on-line) into a
computer file by an employee working in that particular department/desk.
The computer file created in the previous bullet step is then used to produce a Daily Payment Summary Report consisting of
Total Checks, Total Coupons, Total Orphan Documents, and the amount deposited in the Bank. This report is created by an
employee working at the Payment Deposit Desk executing a computer program. Three copies of this report are printed by
the program:
1 copy of this report is sent to the CFO.
1 copy is filed at the Payment Deposit Desk.
1 copy is filed at the Payment Issues Desk.
GENERAL FLOWCHARTING RULES:
1. Top down, left to right.
2. Documents, Processes, and Endpoints are properly, clearly, and consistently labeled.
3. DOCUMENTS
4. PROCESSES
5. DECISIONS
6. END POINTS
7. FLOW CONNECTORS (all line connectors must contain an arrow symbol)
REQUIRED, in addition to the Flowchart!
1. A Flowchart Symbol Legend (a symbol for each Document, Process, Decision, and Endpoint)
2. Separate lists of all Documents, Processes, Decisions, Desks, Departments, Outside Organizations, and Processes.
3. Every Final Endpoint/Sink must be a standalone, unique symbol that clearly states the nature of the endpoint, e.g, Bank or
Wastebasket.
4. All work must be complete and look professional.
5. Flowcharting of this assignment by a computerized flowcharting system, or Word, or Visio, et al, is welcomed and
encouraged, but not required!
6. No hand drawn symbols or connectors (although if you use a template to draw the symbols and connectors, and letter it
carefully, this will be acceptable).
HOMEWORK 3: STATISTICS AND A LITTLE OR/MS
Required: Number all answers as I have numbered here!
DEFINE:
1. Range
2. Mean
3. Median
4. Mode
5. Bi-Modal Distribution
6. Normal Distribution
7. Poisson Distribution
8. Standard Deviation
9. Statistical Sample
10. Non-Statistical Sample
11. Population
12. Sample
13. Sample Size
14. Sampling With Replacement
15. Sampling Without Replacement
16. Random Sample
17. Non-Random Sample
18. Sampling Bias
19. Sample Reliability
20. Outlier
21. Scatter Diagram
22. Regression Analysis
23. Chi Squared Test
24. Analysis of Variance (ANOVA)
25. Multiple Analysis of Variance (MANOVA)
26. Factor Analysis
27. Operations Research
28. Management Science
29. Linear Programming (LP)
30. Queueing Theory: (Not the definition having to do with “computer bottlenecks”)
31. The Delivery Problem
32. Just in Time Inventory Model
33. The Turing Prize: Who was Alan Turing? What organization gives the Prize? What is it given for?
HOMEWORK 4: RESEARCH AND PLAN FOR AN EXPERIMENT
Required: Number all answers as I have the topics numbered here!
DEFINE:
1. Correlation
2. Causality
3. Scholarly Research
4. Peer Review
5. Peer Reviewed Article
6. Refereed Journal
7. False-Positive Test Result
8. Double Blind Study
9. Triple Blind Study
10. Hypothesis
11. Literature Review
12. Placebo
13 Self-Reported Data
14. Control Group
15. Replication/Replicability of an Experiment
16. In Logic, an “Exclusive Or” situation
17. “Library of Congress Classification”
18. Within the “Library of Congress Classification,” what is the two-letter code for “Commerce” (business)?
19. Empirical Evidence
20. Anecdotal Evidence
21. Longitudinal Study
22. Likert Scale
23. The purpose of “Human Subjects at Risk” committees/approval processes.
Notes: 1. The “issue” must be about some aspect of a company and its Supply Chain or about its Value Chain.
2. Please, do not actually do the experiment!
Plan an Experiment. (Generally, use the Scientific Method Model.)
1. Identify an issue
2.
State the purpose of the test
3.
State a hypothesis
4.
Identify the variables involved in the test.
5.
Describe the topics upon which a Literature Review will be conducted
6.
Describe any questionnaires or other resources you will need for the experiment
7.
Identify the Population to be tested
8.
Define how test subjects (the Sample) will be selected
9.
Define when the test will be conducted
10. Describe how the test will be conducted
11. Describe Statistical Techniques and Models that will be used to analyze the data.
12. Describe how different test results will be “for” or “against the hypothesis in your conclusion.