Heart & Vascular Institute Outpatient

Sutter Medical Center
Volunteer Service Description
Position Title: Heart and Vascular Institute Outpatient Volunteer
Location: Buhler Building, Suite 710
Sutter Heart and Vascular Institute Outpatient services provides services to
patients in need of the following care: heart failure, ventricular assisted device
(VAD), transcatheter aortic valve replacement (TAVR), heart transplant, and
adults with congenital heart disease (ACHD). The patient population ranges from
young adults to geriatrics. Clinic time may include physical exams, lab work,
EKG, echocardiography study, medication reconciliation and consultation with a
cardiologist, a cardiac surgeon, and the nurse coordinator.
The main priority of the volunteer is to assist the staff with providing comfort
measures to patients, families, and visitors through the utilization of "rounding"
with the patients and assisting staff with routine duties of the department. The
volunteer will have the opportunity to interact in a professional medical setting
and to experience hands on (either directly or indirectly) educational and real-life
learning experiences. Volunteers will have the opportunity (as appropriate) to
observe a procedure and to meet with an M.D. prior to the case to discuss what
will happen during the procedure.
Monday – Thursday 9am-4:30 pm. No holidays.
Friendly, positive, patient, and professional attitude. Works well with frail
patients and their families/caregivers, as well as with hospital staff and
physicians. Ability to display compassion, and caring in a non-judgmental way.
Artificial nails for patient care staff are prohibited due to infection control
Training and
Departmental specific
Wheelchair (if applicable)
Visit (round) with patients
Greet patients and visitors
Assist staff in cleaning and preparing rooms for new patients
May assist with EKG’s, blood pressure and pulse ox hook up
Provide comfort measures to patients and visitors as requested by RN
Act a liaison between department staff and families
Escort patients and visitors to various departments :Capital Pavilion,
EKG, Echo and lab (wheelchair written competency required)
Assist with stocking supplies
Assist staff with answering phones
Assist staff with cleaning wheelchairs, gurneys and other equipment
Compile patient procedure packets and make photocopies as needed
Other miscellaneous tasks as assigned