Voluntary Services
Volunteer Role Outline
Children’s Out Patient and Blood Clinic Volunteer
Role
Volunteer in Ocean Outpatient Department including Blood
Clinic, Evelina London Children’s Hospital, St. Thomas’
Hospital
Summary of the
role
To offer help and advice to families visiting our busy underwater
themed Outpatient Department at Evelina London Children’s
Hospital. There are 20 consultation rooms and a central waiting
area offering multi-specialty Paediatric services. We have a
busy blood clinic service where patients are referred to by local
General Practitioners and by our own medical staff.
The department has recently undergone significant re-design
and modernisation including the introduction of electronic self
check-in and flat screens providing information in the waiting
room. We are, therefore, looking for enthusiastic volunteers to
support our clinical and administrative outpatient and blood
clinic teams.
Volunteers will act as the initial welcome for patients and
visitors into Evelina London Children’s Hospital and more
specifically, the Outpatient department and Blood Clinic.
They will also:
 assist patients to use the new electronic, touch-screen self
check-in system operating for out patient appointments and
the blood clinic
 liaise with the staff from the blood clinic to be able to update
patients and their carers on approximate wait times and to
explain to them there maybe delays especially during busy
periods
 to inform staff if patients become anxious or stressed
especially those waiting for a blood test
 show patients or visitors to the waiting area or any other
facilities in this area
 help patients or visitors to find their way around the
department and wider hospital
 explain how the new call-forward system works (e.g. system
of patient names being displayed on screens in the waiting
area for a specific appointment)
 assist in guiding patients or visitors to the right room (e.g.
consultation room, weights and measures rooms, and
preoperative assessment rooms)
 to be on hand to assist or guide any patients leaving the
department/hospital
 have opportunities to act as a staff representative at Evelina
meetings and contribute towards patient experience
improvement projects
Location
Contacts
Hours
Skills and abilities
Notes
Dress Code
Ocean Outpatient Department, Ground Floor of Evelina London
Children’s Hospital, St Thomas’ Hospital.
Voluntary Services
Tel: 020 7188 1658
VS email: voluntaryservices@gstt.nhs.uk
Volunteers are asked to cover shifts Monday-Friday from
10.00am to 1.00pm or 1.00pm to 4.00pm. There is significant
scope for flexible working, with clinics running from 9.00am to
17.30 Monday-Friday. Shift cover will be organised on a 6 week
rota according to individual availability. We do ask for an
average of 3-4 hours a week as a minimum commitment.
- Reliability
- A nice calm manner and pleasant approach
- Good interpersonal skills
- Ability to communicate well with families and staff
(including some writing and reading skills)
- Basic IT skills
- Enjoys interacting with children
- Comfortable using electronic self check in kiosks and
able to demonstrate its ease of use to patients and
visitors
- Understanding of confidentiality
- Flexibility
- Patience
IT IS NOT PERMITTED FOR YOU TO ASK PATIENTS OR
RELATIVES FOR ANY PERSONAL OR MEDICAL
INFORMATION.
Copy of Dress code leaflet available. ID badge and volunteer
jacket must be worn at all time to clearly define role of
assistance for patients and visitors.
Functional Requirement Form Below
Shift Pattern:
Requirements
A. Physical
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
B.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
C.
1.
2.
3.
D.
1.
2.
3.
4.
Directorate & Site: St Thomas
Hospital
Never
Line Manager: Volunteer Lead
Occasional
0-33% of
work time
x
Sitting
Standing
Walking
x
Lifting and handling patients
x
Lifting and handling objects e.g. boxes
x
Push/pull e.g. trolleys
x
Bend/squat/crouch/kneel/crawl
x
Climb/descend stairs
x
Climb ladders/work at height
x
Using hands above shoulder height
x
Twist/spinal rotation
x
Sedentary/ immobile posture
x
Reaching forward
x
Simple grasping/fine manipulation/
x
manual dexterity
Applying hand grip force
x
Typing
x
Writing
x
Operating foot controls
x
Repetitive movement
x
Work in confined spaces*
x
Work within a team
Psychosocial
Repetitive/complex tasks requiring attention to
x
detail
Ability to concentrate/good memory
Communication demands (phone/e-mail/face-toface)
Night worker
x
Rotational shift work
x
Requirement to wear personal protective
x
equipment
Required to deal with distressing/ challenging
x
situations
Requirement to deal with anxious/aggressive
x
people
Requirement to work to deadlines
x
Requirement to supervise others
x
Lone work
x
Sensory
Good vision essential (with or without glasses)
Good colour vision essential
Good hearing essential (with or without hearing aid(s)
Additional screening required pre-commencement
Undertaking exposure prone procedures (EPP)/ Renal Dialysis*
Food handler*
Exposure to chemical hazards e.g. skin and respiratory irritants (please specify)
Exposure to physical hazards e.g. vibration, extremes of hot/cold temperature,
Frequent
33-66% of
work time
Constant
67-100% of
work time
x
x
x
x
Yes
x
x
x
Yes
No
No
x
x
x
x
5.
6.
E.
1.
2.
extreme noise (please specify)
Exposure to biological hazards e.g. viruses, bacteria, medical waste, animal
handling (please specify)
xClassified worker under the Ionising Radiation Regulations
Additional immunity/screening post commencement
Contact with/access to patients
Contact with/handling clinical specimens
x
x
No
Yes
x
x