Job and Competency Profile
Job Title:
Department
Reporting :
Location:
Contract:
Date:
Events Manager – HMS Victory & NMRN(P)
Operations Directorate – Trading Company
Head of Commercial Services
Historic Dockyard
Permanent
November 2014
NMRN Vision, Goal and Mission
Vision: to become the world’s most respected Naval Museum, underpinned by a
spirit of enterprise and adventure.
Goal: to promote public understanding of the Royal Navy and its constituent
branches, past, present and future.
Mission: to be a beacon of excellence in enabling people to learn, enjoy and engage
with the story of the Royal Navy and understand its impact in shaping the modern
world.
Job Purpose
Responsible for all events on board HMS Victory & within NMRN(P) in order to deliver a unique
and high level of visitor experience and satisfaction in support of the overarching NMRN vision,
strategy and corporate plan.
To assist the Head of Commercial Services in delivering targeted income and events. To initiate
and develop revenue generating events and functions.
Responsible for the cleanliness of HMS Victory, ensuring that cleaning levels and standards, as
laid down by the Project Manager, are delivered
Responsible for identifying and developing best practice and procedures to enable events staff
to deliver visitor engagement with enthusiasm and energy across a wide range of activities.
National Museum of the Royal Navy | Reg Charity No 1126283
Areas of Responsibility
 To ensure an appropriate representative is in attendance and managing all 2SL and NMRN
authorised events onboard HMS Victory in the capacity of Organiser, Manager and Health
and Safety/fire evacuation lead.

Line manage Event Assistants, Stewards and Deputy Events Manager to achieve overall
cleanliness before 10.00 each morning, ensuring minor maintenance and execution of all
Events, ad hoc ceremonies and meetings are covered pertaining to HMS Victory.

Train, develop and mentor staff, carry out staff appraisals, manage performance and
discipline staff where required, in accordance with procedures.

To delivered budget targets with regard to income derived from event activities both on
HMS Victory and NMRN(P)

To ensure strong customer relationships, with both internal and external bodies

Draft all processes and documentation in relation to Cleaning and Events on board HMS
Victory, in consultation with the Project Manager.

Complete Health and Safety Risk Assessments for HMS Victory as required for all cleaning
and events.

Negotiate, advise and brief all parties in relation to Events on board from Second Sea Lord
and high ranking officers throughout HM Forces, Naval Base Security, Caterers, Wine
merchants, entertainment providers, Portsmouth Historic Dockyard, Event VIPs, Sponsors
and Guests as point of contact for all 2SL and NMRN authorised HMS Victory events.

Contact for First, Second Sea Lord and Naval Base Command for contracts and event
analysis.

Drafting of Tri- Service Department Instruction Notifications (DINS) for HMS Victory
Events process.

Attend Site wide meetings as point of contact for HMS Victory for Security, Events and
Health and Safety.

To aid in the delivery of events across the NMRN group, supporting the Marketing
Department as required.

To carry out any other duties commensurate with post
National Museum of the Royal Navy | Reg Charity No 1126283
Key Performance Indicators
Targets for visitor compliments and complaints
Staff training achievements
Auditable compliance with legislation/regulation
Income targets
Internal/External Relationships


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
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Reports to Head of Commercial Services
Supports Museum Operations Managers and Front of House Supervisors
Represents NMRN in specialist visitor services forums
Liaises with external bodies as appropriate
Liaises with RN, specifically HMSV CO, 1SL and 2SL.
Authority



Setting and managing training budgets
Procedural compliance with child safeguarding, health and safety and access regulations
Line management of events staff
Job Related Qualifications
Subject
Mandatory
General
Education
Educated to A-Level
Highly desirable
Relevant degree or
business studies
qualification
Job Related Knowledge (1 is beginner level, 5 is expert level)
Subject
Mandatory
Highly desirable
Knowledge Understanding and interest in place of RN in national
history and its relevance to the Public and Service
audiences (3)
Understanding of and empathy with the cultural values and
ethos of the RN Surface Fleet (3)
Personal
skills
Proven leadership and communication skills including
public speaking (4)
Evident enthusiastic and inspiring manner (4)
Experience
Management role in customer focused business (4).
Management role in museums/attractions sector (3).
National Museum of the Royal Navy | Reg Charity No 1126283
Management of multi-disciplinary full-time staff (4)
Experience of management of Health and Safety (4)
Ability to work as a team, especially in times of change (4)
Demonstrable understanding of both customer service and
customer care principles – (5)
Experience of delivering an outstanding customer
experience – (4)
Job Related Behaviours – Mark 12 of the most important competencies with an X
Active Listening
Innovation
Assertiveness
Judgement
Building Relationships
X
Leadership
Coaching & Development
Managing Change
Communication
X
Negotiation
Creativity
Persuasiveness
Customer Focus and/or Care
X
Planning and Organising
Data Facility
Problem Solving
Decisiveness
X
Sensitivity
Detail Handling
X
Stress Tolerance
Driving for Quality
Team working
Influencing
Tenacity
Initiating Action
X
Time Management
I have read and fully understand the above Job Profile
Agreed by ……………………….…………………..
Date:…………………………….. (Employee)
Approved by:…………………………………………
Date:………………………………. (Line Manager)
National Museum of the Royal Navy | Reg Charity No 1126283
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X
X
X
X
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