Visitor Experience Assistant £12674 Per Annum, Pro-rata

Do you have a positive, can-do attitude with a natural desire to exceed expectations?
Would you be interested in working for The National Museum of the Royal Navy?
Our vision is to become the world’s most respected Naval Museum and we have the
the following exciting career opportunity:
Visitor Experience Assistant
£12,674 Per Annum, Pro-rata
This is a permanent part time contract (18.75 hours a week) working flexibly Monday to
Sunday, which includes weekend working.
As part of the busy Visitor Experience team, you will be responsible for maintaining high
levels of visitor satisfaction through the logging, monitoring, analysing and answering of
visitor feedback.
You will be one of the main customer service points of contact for the National Museum of
the Royal Navy and Portsmouth Historic Dockyard, which combined welcomes over a million
visitors a year.
Applicants need to have:
Excellent communication skills
A professional telephone manner
Positive and friendly attitude
Ability to organise and analysis data swiftly, and accurately
High level of customer care skills, with the ability to remain calm under pressure
Ability to work as part of a busy team
You must be self-motivated, an excellent team player and ideally have experience of
working in a busy visitor attraction.
For further details, or an informal discussion, please contact Rebecca Evans, (Visitor
Experience Manager) 02392 894556 or [email protected]
Applicants are asked to submit a CV and a statement indicating how their experience and
qualifications match those specified. Applications should be forwarded to the NMRN HR
Department at [email protected] or posted to HR Department: Porters Lodge, Victory Gate,
HM Naval Base, Portsmouth, PO1 3LJ and are required by Thursday 25th June 2015
(midday). Interviews are scheduled for Thursday 2nd July 2015.
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